Ace Moving & Storage is one of the most trusted movers in the Inland Northwest. This family-owned and locally operated moving company serves Coeur d’Alene, Hayden, Post Falls, and surrounding areas. Ace has over 30 years of experience in residential and commercial moving services. It offers all-inclusive, personalized options, including professional packing and secure storage in climate-controlled facilities with personal vaults for privacy. Ace Moving & Storage knows how to get you where you need to go with all your belongings intact, whether that be across town or across the country. All movers employed by this company are local people who must pass background checks and substance testing before being allowed on-site, so you can trust them with your valuables. These clean-cut specialists stand out from the pack because of their marked uniform, friendly smile, and personable demeanor.
Ace Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Ace Moving & Storage
Additional Cities Served: Coeur d'Alene, Post Falls, Hayden, Kelso, Liberty Lake, RathdrumShow More >
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 08/25/22*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Ace Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Ace Moving & Storage is generally praised for professional, efficient, and accommodating moving services, though a few customers reported significant dissatisfaction with incidents of unprofessional behavior, overcharging, and damage to belongings.
Recent Reviews Mention...
“Awesome service and very accommodating”
“Came in clutch and went above and beyond”
“they are very professional and efficient”
2. Punctuality
Nationwide Average: 8.07/10
Ace Moving & Storage generally receives high praise for their timeliness and prompt service, although there are rare instances where they have not shown up as scheduled.
Recent Reviews Mention...
“they arrived on time”
“showed up right on time”
“responded and sent a team within 30 minutes”
3. Affordability
Nationwide Average: 7.69/10
Ace Moving & Storage generally offers reasonable and fair pricing, although there have been a few instances of customer complaints regarding high costs.
Recent Reviews Mention...
“great price”
“rates seem quite reasonable”
“ridiculous prices”
4. Communication
Nationwide Average: 7.53/10
Ace Moving & Storage generally receives high praise for their scheduling, responsiveness, and clarity, though there are a few reports of unprofessional behavior and lack of timely response from certain staff members.
Recent Reviews Mention...
“good communication in scheduling”
“quickly set up a team for the task”
“supplied boxes and tape promptly after requesting.”
5. Stick to Prices
Nationwide Average: 5.99/10
Ace Moving & Storage receives mixed reviews, with some customers appreciating accurate estimates while others report being charged significantly more than quoted or billed for time not used.
Recent Reviews Mention...
“their estimate was very accurate”
“was quoted $175 and charged $650”
“charged for extra hour not used”
6. Speed
Nationwide Average: 8.58/10
Ace Moving & Storage typically receives high praise for their efficiency and ability to complete moves quickly, although a few reports indicate some instances of slower service.
Recent Reviews Mention...
“speedy move”
“loaded in record time”
“Efficient move”
7. Friendliness
Nationwide Average: 8.91/10
Ace Moving & Storage consistently receives high praise for their friendly, professional, and respectful staff, though a few isolated reports of rude behavior slightly mar an otherwise stellar reputation for pleasant interactions.
Recent Reviews Mention...
“Really friendly like having friends help”
“they are friendly”
“Friendly and empathetic”
8. Will Hire Again
Nationwide Average: 8.18/10
Ace Moving & Storage receives overwhelmingly positive feedback, with most customers expressing high satisfaction and loyalty, along with strong endorsements, although a minority report dissatisfaction and a reluctance to repeat hiring.
Recent Reviews Mention...
“Will continue to use Ace for years to come”
“would highly recommend them”
“life saver and would thank them so much”
9. Professionalism
Nationwide Average: 8.31/10
Ace Moving & Storage is generally regarded as highly professional, with numerous commendations of their professional behavior, expertise, and efficiency, although a few isolated incidents of unprofessional conduct were noted.
Recent Reviews Mention...
“they are very professional”
“professional behavior the entire time”
“team knew exactly what to do”
10. Conflict Handling
Nationwide Average: 4.07/10
Ace Moving & Storage generally appears uncooperative and dismissive in addressing customer complaints, though there are isolated incidents where they have taken steps to rectify issues.
Recent Reviews Mention...
“excused poor service as being new”
“owner hung up and was belittling”
“refused to resolve the problem or reimburse”
11. Precision & Care
Nationwide Average: 8.01/10
Ace Moving & Storage generally receives high praise for their meticulous and careful handling of belongings, although there are a few instances of customer dissatisfaction due to damage.
Recent Reviews Mention...
“very careful with my belongings”
“not one thing was broken or lost.”
“packing process was impeccable, loading was with tremendous care”
Great Crew Members
| All at Ace | Team provided exceptional service |
| Taylor,Quinton | hard work, stayed enthusiastic, careful |
| Brandon, Quinton, Eli | worked together so good and knew what to do |
| Jesse, Brandon | Jesse assessed the move, Brandon carefully packed the van. |
| Jesse | coordinated well, excellent team work |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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