A City Storage is a reliable moving and storage company based in Idaho Falls that has been serving the community for a number of years. Offering secure and clean storage units, they cater to various storage needs, including residential and commercial storage. As a locally-owned and operated business, they pride themselves on attention to detail and personalized service, ensuring customers receive the best experience possible. A City Storage's service area focuses primarily on the local Idaho Falls metro region. To accommodate a diverse range of customer requirements, they offer various storage unit sizes, packing supplies, and moving resources.
A City Storage
based on 126+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About A City Storage
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Summarized Review of A City Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.75/10
Nationwide Average: 8.44/10
A City Storage is highly regarded for its exceptional service, friendly and professional staff, and efficient operations, though a few customers note concerns about pricing and average service quality.
Recent Reviews Mention...
“extremely reasonable and willing to work with me”
“they are an awesome place”
“Very nice people and great customer service”
2. Affordability
7.63/10
Nationwide Average: 7.69/10
A City Storage generally offers competitive and fair pricing, though there are isolated instances of customer dissatisfaction due to unexpected fees and perceived higher costs.
Recent Reviews Mention...
“never felt overcharged”
“looking for an affordable storage unit”
“affordable prices”
3. Communication
8.5/10
Nationwide Average: 7.53/10
A City Storage generally receives high praise for their polite, helpful, and responsive customer service, though there are rare instances of reported dissatisfaction and perceived rudeness.
Recent Reviews Mention...
“gentlemen I spoke with was very polite and helpful”
“great customer service”
“were easy to communicate with”
4. Stick to Prices
5.15/10
Nationwide Average: 5.99/10
A City Storage receives mixed feedback with customers appreciating adherence to the original agreement in some cases, while others criticize additional fees and a lack of willingness to adjust charges.
Recent Reviews Mention...
“stuck to original agreement”
“Rental contract was adjusted as needed”
“unwilling to remove late fees or adjust legal fees”
5. Friendliness
9.09/10
Nationwide Average: 8.91/10
A City Storage consistently receives praise for their polite, nice, and accommodating staff, though there have been isolated reports of rude behavior.
Recent Reviews Mention...
“gentlemen I spoke with was very polite”
“Very nice people”
“they are friendly”
6. Will Hire Again
8.09/10
Nationwide Average: 8.18/10
A City Storage has received overwhelmingly positive endorsements for repeat service, though a few customers have expressed dissatisfaction and reluctance to rehire.
Recent Reviews Mention...
“highly recommend and would hire again”
“would hire again because it's an awesome place”
“will for sure rent with them again”
7. Professionalism
8.16/10
Nationwide Average: 8.31/10
A City Storage is consistently praised for having polite, helpful, and efficient staff members.
Recent Reviews Mention...
“gentlemen I spoke with was very polite and helpful”
“transferred all the information quickly”
“staff was very professional and helpful”
8. Conflict Handling
4.95/10
Nationwide Average: 4.07/10
A City Storage receives mixed feedback as some customers praise their efforts in resolving payment issues and making positive changes, while others feel neglected during hardships and experience frustrating delays in receiving refunds.
Recent Reviews Mention...
“worked with me despite payment issues”
“new manager is making positive changes”
“did not work with me during a tough time”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Idaho Falls Moving Services
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