With a history spanning nearly 25 years, PODS Moving & Storage offers personalized moving and storage solutions to its customers not only across the United States but also in selected international locales such as Canada, Australia, and the United Kingdom. If you are looking for movers in Arlington Heights, IL, PODS provides flexible and convenient services tailored to customers' distinct needs, including moving, storage, and packing supplies. The company also connects customers to trusted local labor providers and provides car shipping services. With over 245 Storage Center locations servicing 46 states and 6 provinces, folks in Arlington Heights, IL can take advantage of PODS' range of services. Regardless of the service you select, you can choose from multiple container sizes - 8-foot, 12-foot, 16-foot - with the added peace of mind of PODS' patented PODZILLA hydraulic system, a mechanism designed to ensure customers' belongings remain level during the loading and unloading process.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Glenview, Elmhurst, Lombard, Bartlett, Streamwood, Hanover ParkShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving Help
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage has significantly disappointed the majority of its customers, with prevalent complaints about customer service, delivery issues, and overall dissatisfaction dominating their feedback.
Recent Reviews Mention...
“had issues with container pick up, laborers, and car shipper”
“very satisfied with our experience”
“Everything was great”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage largely struggles to fulfill their scheduled delivery and pickup times, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“They arrived on time”
“pod did not show up by promised time”
“they showed up on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage overwhelmingly receives negative feedback due to unclear policies, excessive charges, and prices greatly exceeding initial quotes, despite a few instances of cost savings compared to traditional movers.
Recent Reviews Mention...
“it was cost effective”
“ended up paying $789.35 more than agreed upon”
“unexpected costs made it expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage overwhelmingly struggles with satisfying customer needs, demonstrated by reports of poor customer service, failure to resolve issues, and generally unhelpful interactions, despite a few instances of positive feedback on efforts to be accessible and proactive.
Recent Reviews Mention...
“Sales Associates are difficult to understand”
“rude and unhelpful customer service representative”
“smooth scheduling and communication”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly fails to meet expectations with many customers reporting charges exceeding initial quotes, unauthorized fees, and a general disregard for quoted pricing agreements.
Recent Reviews Mention...
“Their mistakes costed me an additional $800”
“had to pay extra for city service not initially quoted”
“charged $700 + tax after cancelling”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has overwhelmingly negative feedback, highlighting issues such as delayed deliveries, pods not arriving on time, and significant inconveniences caused to customers, despite rare instances of efficient work.
Recent Reviews Mention...
“fast and efficient”
“quick and efficient in both locations”
“late delivery and early pick-up contrary to request”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for polite and professional conduct, though there are notable exceptions where customers experienced rudeness and unprofessional behavior.
Recent Reviews Mention...
“representative was disrespectful and unhelpful”
“unprofessional texts from movers”
“workers are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly sees customers indicating they would not use their services again, citing disappointment and poor experiences, despite a very few expressing satisfaction.
Recent Reviews Mention...
“would not recommend”
“would hire again”
“Really helped with work we had done”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage is predominantly viewed as lacking in professionalism, with numerous instances of unprofessional conduct and dissatisfaction among customers, despite a few reports of excellent service.
Recent Reviews Mention...
“delivery and pickup were very professional”
“customer service lacked professionalism”
“recommended movers unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage shows a consistent pattern of neglect and unresponsiveness in addressing customer complaints and issues, demonstrating a significant lack of effort in resolving service failures.
Recent Reviews Mention...
“should provide better info on securing load”
“was refunded for city service but not for movers”
“driver lied about reporting damage”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received predominantly negative feedback, with numerous reports of damaged, stained, infested, or broken items, despite a few instances of satisfactory service.
Recent Reviews Mention...
“load shifted during travel”
“furniture was damaged despite being wrapped and padded”
“driver damaged driveway”
Customer Insights
Cost: $ 937.00 from 13 reviews
Interstate Move Duration: 6 days from 8 reviews
Great Crew Members
| Nick, Nathan | Nick placed the POD precisely, Nathan handled pickup expertly |
| Miguel | Miguel was helpful and kind |
| Rich | Rich provided great service, was punctual and professional |
| Rich | Rich was punctual and friendly |
| Dakota,Cornell | Dakota effectively communicated, Cornell was polite and professional |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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