PODS Moving & Storage is a leading company in the moving and storage industry, providing personalized solutions for customers for nearly 25 years. Based in Chicago, Illinois, they offer their services across 46 states in the US and have international services in Canada, Australia, and the United Kingdom. As a recognizable name among Naperville, IL moving companies, PODS offers several services, including local and long-distance moving, storage on-site or at their facilities, packing and loading assistance, moving supplies, and car shipping. By introducing innovative concepts like portable storage containers and their hydraulic system, PODZILLA, PODS has revolutionized the moving and storage experience and prioritizes customer safety and convenience.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Joliet, Bolingbrook, Oak Lawn, Plainfield, Bartlett, RomeovilleShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Residential Moving
- Business Moving
- International Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage frequently fails to meet customer expectations, as evidenced by numerous complaints about communication, service delivery, and customer support, though there are a handful of positive experiences that highlight convenience and professionalism.
Recent Reviews Mention...
“loved the service and would definitely recommend it”
“Thomas' professionalism made me feel at ease”
“Great experience”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage is overwhelmingly criticized for their repeated failures to deliver and pick up as scheduled, evidencing a substantial disappointment among most customers.
Recent Reviews Mention...
“delivery was repeatedly rescheduled and ultimately postponed”
“they tell us we'll get one by 8pm. Comes and goes.”
“On time drop and pickup”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is largely criticized for unexpected, unjust additional fees and perceived poor value, despite a few customers finding it reasonable or affordable.
Recent Reviews Mention...
“extremely expensive”
“cost the same for 7 days as it does for 30”
“Extremely expensive but made moving easier”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently disappoints customers with their inadequate response, poor customer service, and lack of effective problem-solving communication, despite a few reports of satisfactory interactions.
Recent Reviews Mention...
“terrible customer service”
“communications of pick up and take away were clear”
“was put on hold and not given adequate solutions”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails, with numerous complaints regarding unexpected charges, failure to honor initial quotes or agreements, and various billing discrepancies.
Recent Reviews Mention...
“did not stick to quoted prices”
“charged $219 more because of billing date”
“charged for a move that was canceled”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has received mixed feedback, with some praising quick and efficient service while many others report significant delays and slow responses.
Recent Reviews Mention...
“quickest, most efficient”
“Fast service”
“quick and easy move”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage experiences vary widely, with numerous customers encountering very pleasant interactions, while a notable few report significantly rude or unhelpful service.
Recent Reviews Mention...
“Thomas was personable”
“they were friendly and helpful”
“hung up on, hold times are atrocious”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with a majority expressing that they would not use the service again due to various issues, although there are a few exceptions where customers reported satisfaction and willingness to rehire.
Recent Reviews Mention...
“would definitely recommend it and loved the service”
“would not hire again due to delivery issue”
“would hire again because of Thomas”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received numerous criticisms for unprofessional behavior, lack of care, and failure to meet commitments, despite a few accounts of satisfactory professionalism.
Recent Reviews Mention...
“Thomas was very professional”
“crew lacked professionalism in customer service”
“Corporate is a joke.”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly fails to address, rectify, or properly compensate for customer service issues and complaints, showing a significant disregard for satisfactory conflict resolution.
Recent Reviews Mention...
“They haven't addressed my problem”
“Their “customer resolution team” is a scam”
“headache getting overcharges corrected”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives significant criticism for issues including missing furniture pads, lock changes, damaged and stained furniture, infestations, and destruction of property, though there is a single instance of commendation for leaving items perfectly intact.
Recent Reviews Mention...
“very careful to not damage anything”
“precise placement implies careful handling”
“mindful handling the POD”
Customer Insights
Cost: $ 812.00 from 13 reviews
Interstate Move Duration: 6 days from 7 reviews
Great Crew Members
| Thomas | Thomas was personable and professional |
| Raphael | Raphael was my driver and deserves a raise and promotion |
| dispatch team | dispatch team was great |
| Chris | Chris is one of the best podster drivers |
| Saferino | Mr. Saferino was awesome to work with |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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