National Van Lines has helped over a million families move since 1929. It is a full-service moving company with a wide range of services to meet your needs, whether you’re moving locally, statewide, across the country, or worldwide. National Van Lines offers complete moving, packing, and storage services to residential, commercial, and corporate clients. It will cover every detail of your move, from wrapping your items and storing them in a secure facility to delivering everything undamaged when you’re ready for them again. For more information on moving services in your area, you can check out the experienced movers serving Chicago, IL. A trusted name in the moving industry for over 90 years, National Van Lines is a verified mover with MyMovingReviews.com and a BBB-accredited business. It is also a certified ProMover that has been named Super Van Operators of the Year by the American Moving & Storage Association. This company is based in Broadview, IL.
National Van Lines Inc
About National Van Lines Inc
Additional Cities Served: Cicero, Bolingbrook, Berwyn, Oak Park, Addison, Glen EllynShow More >
Moving Services
- Local Move
- Long Distance Moving
- Cross Country Moving
- Specialty Moving
- International Move
- Senior Move
- Residential Movers
- Interstate Moving Company
- Storage
- Commercial Relocation
Illinois Moving License
Permanent
Last Checked: 01/21/22
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/10/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of National Van Lines Inc
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
National Van Lines Inc receives a mix of reviews, with several customers reporting poor experiences such as damaged goods and late deliveries, but a significant number of users praising the professionalism and smooth service provided, highlighting excellent individual contributors and overall satisfaction with the moving process.
Recent Reviews Mention...
“terrible packing caused damage”
“Completely disappointed with the service”
“would give zero stars if possible”
2. Punctuality
Nationwide Average: 8.07/10
National Van Lines Inc receives a mix of critical and positive feedback, indicating inconsistencies, with numerous customers reporting delays and a lack of communication while others praise the company for adhering to schedules and timeliness.
Recent Reviews Mention...
“arrived two hours late”
“missed the three day contracted delivery window”
“they were late with no communication”
3. Affordability
Nationwide Average: 7.69/10
National Van Lines Inc receives mixed reviews with some customers feeling they got competitive pricing and good value while others criticize the company for unexpected high costs and expensive quotes.
Recent Reviews Mention...
“way too expensive”
“more expensive than competitors”
“was a better value than other services ”
4. Communication
Nationwide Average: 7.53/10
National Van Lines Inc receives mixed reviews, with a number of customers expressing dissatisfaction over unresponsiveness and lack of updates, while others praise the company for being very responsive, informative, and maintaining excellent communication throughout their moving process.
Recent Reviews Mention...
“they say they will get back to us and never do”
“Joe Kim and Lori were always very responsive”
“uncommunicative about issues”
5. Stick to Prices
Nationwide Average: 5.99/10
National Van Lines Inc demonstrates a mixed track record, with some customers experiencing accurate and honored quotes, while others encounter unexpected charges and issues with the fulfillment of insurance and service terms.
Recent Reviews Mention...
“price was reduced when weight was less than estimated”
“paid for extra insurance but reimbursed much less”
“No hidden costs”
6. Speed
Nationwide Average: 8.58/10
National Van Lines Inc receives mixed feedback with several customers experiencing efficient and rapid service, while a notable number of others face significant delays and slow performance during their moves.
Recent Reviews Mention...
“took too long even in excessive heat”
“fast and smooth experience”
“Efficient from start to finish”
7. Friendliness
Nationwide Average: 8.91/10
National Van Lines Inc typically provides a pleasant and courteous service experience, as reflected by numerous customer accounts of their staff's amiable and professional conduct, despite a few reports of unsatisfactory interactions.
Recent Reviews Mention...
“Sam, Tiffany, and Koby were kind and courteous”
“poor customer service all around”
“They were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
National Van Lines Inc receives mixed sentiments, with some customers showing strong loyalty and satisfaction by highly recommending and expressing a desire to rehire, while a notable portion categorically state they would not use the service again due to negative experiences.
Recent Reviews Mention...
“I do not recommend this Company”
“would not hire again”
“never hiring them again”
9. Professionalism
Nationwide Average: 8.31/10
National Van Lines Inc experiences a mix of sharply contrasting reviews, with many customers praising the professionalism, efficiency, and respectful behavior of the crew, while a significant number of others report unprofessional conduct, lack of preparedness, and management issues.
Recent Reviews Mention...
“hired guy tore down electrical pole”
“movers were not professional”
“unprofessional behavior”
10. Conflict Handling
Nationwide Average: 4.07/10
National Van Lines Inc appears to have a mixed track record, with several customers expressing dissatisfaction over unrectified damages and poor claim handling, although there are a few instances where employees showed diligence and prompt problem resolution.
Recent Reviews Mention...
“won't take responsibility and pay for damages”
“company did not rectify the damage”
“no effort to settle the claim or correct the situation”
11. Precision & Care
Nationwide Average: 8.01/10
National Van Lines Inc has mixed feedback, with several customers reporting damaged and mishandled belongings while others praise the company for their careful packing and successful transport of items without damage.
Recent Reviews Mention...
“my glass shoved in box without padding”
“my possessions were damaged”
“broken and missing items”
Customer Insights
Cost: $ 10410.00 from 7 historical data points
Local Move Duration: 3.25 hours from 4 reviews
Interstate Move Duration: 7 days from 34 reviews
Great Crew Members
| Joe Kim, Lori | both were very responsive and helpful |
| Sam Meredith, Tiffany Thompson, Koby | Sam and Tiffany helped a lot, Koby was great to work with |
| Michael Barrios | Michael was helpful in setting up the move |
| Rikeem, Willie | efficient and hard-working crew members |
| Michael Barrios, Robert Smith | Michael and Robert are praised for a job well done |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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