Founded in 2011 by Cornell students, Storage Squad - University of Illinois has been providing affordable and convenient student storage services for over a decade. The company is based in Ithaca, NY, and now serves students at over 40 schools across 15 states. In 2020, Storage Squad became part of the 1-800-PACK-RAT | Zippy Shell Moving & Storage Made Simple family. They offer an all-inclusive service which includes free packing materials, pickup, delivery, and storage for the summer. The company takes pride in their focus on quality service, affordable pricing, and for their ability to help students with their moving and storage needs in Champaign, IL.
Storage Squad - University of Illinois
Ranked Top 10 Best Movers in Champaign, IL
Moving Services
- Student Storage
- Summer Storage
- Packing Materials
- Pickup and Delivery
- Affordable Pricing
- Moving and Storage Made Simple
- Reduce Congestion
- Quality Service
- Everyday Low Pricing
- Support and Customer Service
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Summarized Review of Storage Squad - University of Illinois
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.51/10
Nationwide Average: 8.44/10
Storage Squad - University of Illinois seems to have a predominantly poor reputation, with numerous complaints about disorganization, delays, poor customer service, lost belongings, and overall dissatisfaction, despite a couple of instances where customers reported satisfactory experiences.
Recent Reviews Mention...
“unprofessional storage team and ghosted”
“Very bad delivery service”
“ridiculous service and very upset”
2. Punctuality
3.86/10
Nationwide Average: 8.07/10
Storage Squad - University of Illinois appears to consistently struggle with timeliness, as evidenced by multiple reports of delayed deliveries, missed appointments, and a general failure to adhere to scheduled times.
Recent Reviews Mention...
“they were not delivered on the promised day”
“delivery of fridge was not done on time”
“been expecting her stuff for four days now”
3. Affordability
6.28/10
Nationwide Average: 7.69/10
Storage Squad - University of Illinois receives mixed reviews, with some customers feeling it is overpriced, while others consider the pricing decent.
Recent Reviews Mention...
“paid so much for this service”
“overpriced”
“price gouged for storage, implying high cost ”
4. Communication
3.73/10
Nationwide Average: 7.53/10
Storage Squad - University of Illinois has received predominantly negative feedback, with most customers describing their experiences as unresponsive, slow, and unhelpful, despite a few instances of positive interactions noted for responsiveness and helpfulness from customer service.
Recent Reviews Mention...
“no response to several emails and phone calls”
“no communication with me”
“never contacted me about delays or delivery issues”
5. Stick to Prices
3.19/10
Nationwide Average: 5.99/10
Storage Squad - University of Illinois has a reputation for failing to provide reliable services, not complying with their moral obligations, inadequately compensating for significant losses, ignoring customer communications after service failures, and overcharging customers beyond the initial quotes.
Recent Reviews Mention...
“failed to deliver all guaranteed belongings”
“is not moral at all”
“compensated only $100 for $2500 loss”
6. Speed
4.93/10
Nationwide Average: 8.58/10
Storage Squad - University of Illinois consistently delivered services slower than expected, with numerous reports of significant delays and slow responses.
Recent Reviews Mention...
“delivery significantly delayed beyond promised time”
“delivery of items is significantly delayed”
“Did not complete the service promptly”
7. Friendliness
6.23/10
Nationwide Average: 8.91/10
Storage Squad - University of Illinois receives mixed feedback, with some customers experiencing unhelpful and rude interactions while others praise the accommodating and friendly service.
Recent Reviews Mention...
“face-to-face interactions not helpful”
“your behaviors”
“customer service is the worst”
8. Will Hire Again
4.46/10
Nationwide Average: 8.18/10
Storage Squad - University of Illinois appears to have overwhelmingly negative feedback, with customers expressing a strong resolve not to employ their services in the future due to issues such as poor service, mismanagement, and lost belongings, despite a couple of isolated positive remarks.
Recent Reviews Mention...
“would not hire again due to terrible service”
“would not hire again because of no communication and delays”
“definitely won't consider using their service again”
9. Professionalism
3.89/10
Nationwide Average: 8.31/10
Storage Squad - University of Illinois receives critical feedback for being disorganized, incompetent, chaotic, and lacking professionalism in service delivery and communication.
Recent Reviews Mention...
“unprofessional behavior by storage team”
“I have talked to two different delivery people”
“company disorganized and unprofessional in handling situation”
10. Conflict Handling
1.43/10
Nationwide Average: 4.07/10
Storage Squad - University of Illinois appears strikingly reluctant and generally unsuccessful in resolving customer complaints and rectifying issues, including inadequate compensation for losses and delayed responses.
Recent Reviews Mention...
“no effort to rectify the situation despite complaints”
“I just want to know where the warehouse is”
“failed to rectify the situation after many attempts”
11. Precision & Care
3.45/10
Nationwide Average: 8.01/10
Storage Squad - University of Illinois has a poor reputation with numerous reports of lost, damaged, or unreturned belongings including expensive items and furniture.
Recent Reviews Mention...
“Please give my stuff back”
“they lost all my items”
“forgot to deliver three of my boxes”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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