Del's Moving and Storage is a comprehensive moving company serving the Chicago, Illinois area. In operation since 1985, it offers residential and commercial moving services, along with specialized services such as piano moving. Unlike many companies, Del's provides upfront cost estimates without surprise charges at the end. Del's also offers full packing and unpacking services, ensuring the proficient handling of items like mirrors, antiques, wine glasses, fine china, chandeliers, and flat screen TVs by their packing experts. They highlight fair business practice as their core tenet, operating with the aim of leaving a good last impression on customers through top-notch service. The company is locally-owned and family-operated, boasting more than 30 years of industry experience.
Del's Moving and Storage Chicago
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- Small moving services
- Piano moving services
- Appliance moving services
- Furniture moving services
- Hourly moving services
- Packing services
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Summarized Review of Del's Moving and Storage Chicago
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Del's Moving and Storage Chicago is highly praised for their hardworking teams and friendly service, though a few customers have reported negative experiences with lost or damaged items and disappointing interactions.
Recent Reviews Mention...
“Randy and his team saved the day and were hardworking”
“great work by movers”
“lost expensive items and would not refund”
2. Punctuality
Nationwide Average: 8.07/10
Del's Moving and Storage Chicago generally receives high praise for their timeliness, with the majority of feedback highlighting their on-time arrivals and accommodations for last-minute changes, despite a few instances of confusion and lateness.
Recent Reviews Mention...
“some showed up late”
“A team was there by 3:30 after a morning call”
“Movers were on time”
3. Affordability
Nationwide Average: 7.69/10
Del's Moving and Storage Chicago is generally perceived as offering competitive and reasonable pricing, with a majority of customers finding their services to be a good value, despite a few concerns regarding pricing clarity and unexpected charges.
Recent Reviews Mention...
“The price was right on target with the estimate”
“up charge tremendously”
“good prices”
4. Communication
Nationwide Average: 7.53/10
Del's Moving and Storage Chicago has mixed feedback, with instances of poor responsiveness and customer service being offset by several accounts of quick, efficient, and courteous communication.
Recent Reviews Mention...
“Alex ghosted me, no communication.”
“Rich has completely cut off communication”
“gave the runaround and never dropped off a check”
5. Stick to Prices
Nationwide Average: 5.99/10
Del's Moving and Storage Chicago generally adheres closely to initial estimates, though there have been notable exceptions where customers were charged significantly more than quoted.
Recent Reviews Mention...
“Price matched the estimate given that morning”
“Right on their estimate”
“asked for extra money in cash”
6. Speed
Nationwide Average: 8.58/10
Del's Moving and Storage Chicago generally received high praise for their efficiency and speed, with a vast majority of customers highlighting their ability to complete moves quickly, though there were rare instances of complaints about slow service.
Recent Reviews Mention...
“efficient in completing the move”
“maintained excellent composure and pace”
“they got the job done in about 1/2 the time”
7. Friendliness
Nationwide Average: 8.91/10
Del's Moving and Storage Chicago generally receives high praise for their team's helpful, polite, and professional demeanor, despite a few negative remarks regarding behavior and business practices.
Recent Reviews Mention...
“Team was friendly and helpful”
“Really nice guys”
“Extremely friendly crew”
8. Will Hire Again
Nationwide Average: 8.18/10
Del's Moving and Storage Chicago receives overwhelmingly positive feedback with a majority of customers expressing a strong likelihood to rehire and recommend their services, despite a few dissatisfied voices citing unresolved issues.
Recent Reviews Mention...
“would not hire again due to unresolved issues.”
“would not recommend this company”
“So thankful for the service, would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Del's Moving and Storage Chicago receives mixed feedback, with several customers complaining about a lack of professionalism in some instances, yet the majority praise the crew for their professional conduct, hard work, and respectful behavior.
Recent Reviews Mention...
“appeared less professional, crew seemed like day laborers”
“professional conduct”
“they had very bad behavior”
10. Conflict Handling
Nationwide Average: 4.07/10
Del's Moving and Storage Chicago predominantly shows a lack of commitment to adequately address and resolve customer complaints, despite a few instances of trying to accommodate last-minute changes and issues.
Recent Reviews Mention...
“false promises, ignored pleas to resolve.”
“no follow up on damage claim”
“claimed a refund for lost items but never followed through”
11. Precision & Care
Nationwide Average: 8.01/10
Del's Moving and Storage Chicago has mixed reviews, with several customers reporting losses and damages, while a significant number of clients praise the company for moving their belongings safely and securely without any damage.
Recent Reviews Mention...
“missing belongings, looking for settlement.”
“items being dropped, scraped, bumped, and damaged”
“lost expensive items”
Customer Insights
Hourly Minimum: 4 hours from 3 reviews
Local Move Duration: 4 hours from 3 reviews
Great Crew Members
| Randy | Randy provided a quick response and a team |
| Dave B, Charlie, Chico | politeness, friendliness, and extreme hard work |
| Noah, Andre, Michael, Julian | how to hustle and work super hard, maintained excellent composure and pace |
| Mario, Esteban | Mario and Esteban were great |
| Alex | at least give Alex a call |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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