With more than a thousand excellent reviews on Google alone, New City Moving is the epitome of what a first-class moving company should be. With a friendly and professional staff, New City Moving has performed tens of thousands of moves over the years and has become a household name in the Chicago area. New City offers full-service moving to make your relocation experience. In addition to transporting your goods from one location to another, you can rely on New City's packing and unpacking services and warehouse storage. Need moving supplies? This Chicago mover can also set you up with everything you need to get your home or office packed and offers moving protection for added peace of mind. No matter where your move takes you, New City Moving is committed to getting you there with top-notch customer service.
New City Moving
Ranked Top 10 Best Movers in Chicago, IL
About New City Moving
Additional Cities Served: Joliet, Cicero, Hammond, Arlington Heights, Bolingbrook, EvanstonShow More >
Moving Services
- Local Moving
- IntraState Moving
- Business Moving
- ShortTerm and LongTerm Storage
- Professional Packing Services
- Loading and Unloading
- Office and Commercial Moving
- Moving Company Protection & Insurance
- Full Service Storage
- Mobile Storage In Chicago
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
Awards
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Summarized Review of New City Moving
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
New City Moving is highly regarded by customers for its efficiency, professionalism, and exceptional service, with many expressing great satisfaction and indicating a strong likelihood to recommend the company, despite a few instances of dissatisfaction.
Recent Reviews Mention...
“did not meet expectations and horrible service”
“exceptional service throughout the entire move”
“broken lamp and improperly assembled furniture”
2. Punctuality
Nationwide Average: 8.07/10
New City Moving consistently demonstrates a strong track record of arriving on time or even early, with only a few isolated instances of delays or misunderstandings about timing, highlighting their general reliability in scheduling and time management for moves.
Recent Reviews Mention...
“crew actually arrived early”
“very punctual both pickling up and delivering”
“arrived exactly on time”
3. Affordability
Nationwide Average: 7.69/10
New City Moving appears to be generally perceived as offering reasonable and often competitive pricing, with many customers highlighting positive experiences of paying less than quoted, though a few reports of higher-than-expected charges add some mixed sentiments.
Recent Reviews Mention...
“there was a high ratio of cost vs value”
“not the cheapest but fair and adjusted the quote when asked”
“bill was over $2,000 more than quoted”
4. Communication
Nationwide Average: 7.53/10
New City Moving generally receives high praise for their communicative, responsive, and helpful customer service, with only a few instances of poor communication experiences mentioned.
Recent Reviews Mention...
“poor communication about resolution”
“impressed with service from the first phone call”
“very communicative and helpful”
5. Stick to Prices
Nationwide Average: 5.99/10
New City Moving generally exhibits a consistent and reliable adherence to their original estimates, frequently billing less than or matching the quoted prices, with numerous instances of customer satisfaction, despite a few notable complaints regarding unexpected additional charges.
Recent Reviews Mention...
“frauded into signing a release of liability”
“basically on their quote”
“estimate was almost spot on”
6. Speed
Nationwide Average: 8.58/10
New City Moving demonstrates an overwhelmingly positive reputation for quick and efficient services, with many customers highlighting their ability to perform moves faster than expected, though a very small minority had issues with the time taken.
Recent Reviews Mention...
“quick on the move”
“Move everything in a timely manner”
“very efficient with moving boxes”
7. Friendliness
Nationwide Average: 8.91/10
New City Moving generally receives high praise for its polite, courteous, and professional team, with a few isolated instances of unprofessional behavior.
Recent Reviews Mention...
“worker not friendly and threatened to leave”
“Were amazing help and had excellent customer service”
“and above all, kind”
8. Will Hire Again
Nationwide Average: 8.18/10
New City Moving boasts an overwhelmingly positive reputation with customers expressing high satisfaction and commending their service, leading to a strong likelihood of rehiring and recommending the company to others.
Recent Reviews Mention...
“would not choose this company again”
“would hire again based on the overall sentiment”
“owner made me feel incredibly uncomfortable”
9. Professionalism
Nationwide Average: 8.31/10
New City Moving generally receives high praise for their crew's thorough, hardworking, and professional conduct, although there are a few reports of unprofessional behavior.
Recent Reviews Mention...
“unprofessional behavior from worker”
“the crew was impressive during the execution of the move”
“shady practices and poor assembly work”
10. Conflict Handling
Nationwide Average: 4.07/10
New City Moving demonstrates significant efforts to rectify problems and take responsibility for service issues, as evidenced by a range of positive experiences with proactive and apologetic solutions, despite a number of complaints where customers felt their issues were not adequately addressed.
Recent Reviews Mention...
“no resolution or follow-up on complaints”
“owner harassed me after a bad review”
“tricked into signing release rather than solving issue”
11. Precision & Care
Nationwide Average: 8.01/10
New City Moving exhibits a predominantly positive sentiment with numerous instances of careful and meticulous handling, packing, and transporting of customer belongings, despite a few reports of damage or mishandling.
Recent Reviews Mention...
“crib upside down and bed barely assembled”
“They were thorough and careful wrapping and packing”
“go above and beyond with the care and packing”
Customer Insights
Cost: $ 877.00 from 20 reviews
Hourly Minimum: 2 hours from 13 reviews
Local Move Duration: 3 hours from 238 reviews
Interstate Move Duration: 2 days from 14 reviews
Great Crew Members
| Bryan, Matthew | Bryan communicated post-incident, Matthew was transparent with inventory |
| Giovanni | Giovanni faced challenges skillfully and successfully |
| Romale, Eric | very communicative and helpful during the move |
| Logan, Juan | Amazing help, diligent, careful packing, excellent customer service |
| Jovany | Jovany and his crew exceeded our expectations |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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