New World Van Lines is a professional moving company with a personal touch that has been in business for over 100 years. Based in Chicago with a location in Atlanta, Georgia, the company operates nationwide, providing services such as corporate relocation, international logistics management, and storage. New World Van Lines is a family-owned business certified as a Women's Business Enterprise since 1999 and prides itself on its commitment to supplier diversity. The company distinguishes itself by offering a single crew service with full-time, uniformed employees, exclusive company-owned equipment, and personal move coordinators to ensure a smooth and successful move. If you are in search of a diverse array of movers in Gary, IN, look no further as there are many available options.
New World Van Lines
About New World Van Lines
Additional Cities Served: Evanston, Palatine, Skokie, Oak Lawn, North Chicago, NilesShow More >
Moving Services
- Corporate Relocation
- International
- Logistics Management
- Storage
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 10/08/22*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of New World Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
New World Van Lines seems to struggle with consistent service satisfaction, facing numerous customer complaints about damages, unexpected costs, and trust issues, despite a few highly positive reviews highlighting timely and efficient service.
Recent Reviews Mention...
“they're thieves, don't let them around your valuables”
“minor damage to my residence”
“bad experience with service quality”
2. Punctuality
Nationwide Average: 8.07/10
New World Van Lines has mixed reviews with several customers experiencing delays and late arrivals, indicating inconsistencies in their timeliness.
Recent Reviews Mention...
“crew came early both days”
“Delivery was repeatedly late”
“they were timely”
3. Affordability
Nationwide Average: 7.69/10
New World Van Lines receives mostly negative feedback due to unexpected high costs and the perception of being overpriced, despite a couple of reviews praising its value and cost-effectiveness.
Recent Reviews Mention...
“costs were more than expected”
“Quote was extraordinarily high”
“extra $2500 was not fine”
4. Communication
Nationwide Average: 7.53/10
New World Van Lines has significant inconsistencies, with numerous customers citing poor communication, unresponsiveness, and misleading practices, despite some reporting excellent responsiveness and helpfulness.
Recent Reviews Mention...
“misled and told to sign paperwork”
“misled by moving coordinator”
“information about costs not communicated effectively”
5. Stick to Prices
Nationwide Average: 5.99/10
New World Van Lines generally fails to meet commitments, often involving hidden fees, misleading information, and unsatisfactory resolution efforts.
Recent Reviews Mention...
“they won’t reimburse me for missing items”
“misled about damage report process”
“misleading paperwork and claims process”
6. Speed
Nationwide Average: 8.58/10
New World Van Lines receives mixed feedback, with some customers praising their quick service, while others criticize them for being slow and inefficient.
Recent Reviews Mention...
“Super quick”
“wow, they are fast”
“they are hanging around instead of working”
7. Friendliness
Nationwide Average: 8.91/10
New World Van Lines generally receives praise for their courteous and efficient staff, though there are a few mentions of poor customer service and unprofessional behavior.
Recent Reviews Mention...
“they were so efficient and kind”
“they are friendly”
“crew was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
New World Van Lines receives overwhelmingly negative feedback with a predominant disposition against rehiring, notwithstanding a few isolated instances of high satisfaction and recommendations.
Recent Reviews Mention...
“would not hire again due to theft”
“cannot recommend you use them”
“cannot recommend and would not hire again”
9. Professionalism
Nationwide Average: 8.31/10
New World Van Lines has received mixed feedback, with several clients praising the crew’s professionalism and conduct, while a significant number of others have reported instances of unprofessional behavior, including theft, dishonesty, and lack of experience.
Recent Reviews Mention...
“conduct was unprofessional due to theft”
“did not conduct themselves honestly”
“crew conducted themselves well”
10. Conflict Handling
Nationwide Average: 4.07/10
New World Van Lines struggles significantly, with numerous accounts of unaddressed issues, denied claims, and overall lack of efforts to remedy customer grievances.
Recent Reviews Mention...
“did not attempt to rectify the issue of theft”
“no recourse for damage”
“no opportunity to resolve property damage”
11. Precision & Care
Nationwide Average: 8.01/10
New World Van Lines has overwhelmingly negative reviews, citing numerous incidents of missing, broken, or damaged items and property.
Recent Reviews Mention...
“thousands of dollars worth of power tools went missing”
“minor damage to my residence”
“minor damage to residence”
Great Crew Members
| James | James and his crew were great and helpful |
| Eddie | called me names, gave unethical instructions |
| Jason, Christian | Jason made false promises, Christian lied |
| Steve, Brian, Raykwan, Eric | Love Steve, Brian, Raykwan, and Eric |
| Vernita | coordinated the move every step of the way |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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