Smith Movers Inc. is a company based in Chicago with over 35 years of experience in the moving industry. Established in 1975 by President Johnny C. Smith, this firm offers residential and commercial relocation services, condo relocation, packing services and transportation of general freight and commodities all throughout the state of Illinois. As a company that has made its mark in the movers in Chicago, IL sector, the operational approach of Smith Movers Inc. revolves around professionalism, quality of service, competitive pricing, and attention to detail. They operate a fleet of radio-equipped trucks and a crew of dedicated movers. What sets Smith Movers apart is their comprehensive approach to planning and executing moves, with the security and protection of the client's property being a top priority. In addition, they offer their services to military personnel and senior citizens, contributing to their diverse clientele.
Smith Movers
About Smith Movers
Additional Cities Served: Tinley Park, Oak Lawn, Calumet City, Chicago Heights, Burbank, East ChicagoShow More >
Moving Services
- Residential Moving
- Commercial Moving
- Apartment Moving
- Packing Services
- Local Moving
- Senior Moving
- Student Moving
- Office Moving
- Household Moving
- Dump Truck Hauling and Debris Removal Services
Have feedback for Smith Movers?
Error. Please try again later.
Summarized Review of Smith Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Smith Movers appears to have a highly polarized reputation with customers expressing widely varying experiences, from exceptional service and professionalism to extreme dissatisfaction and unprofessionalism.
Recent Reviews Mention...
“great work by movers”
“awesome service by Smith Movers”
“terrible experience overall”
2. Punctuality
Nationwide Average: 8.07/10
Smith Movers largely struggles with timely arrivals and consistent service, showing a mix of extremely positive and predominantly negative experiences regarding their scheduling and timeliness.
Recent Reviews Mention...
“timely service by Bird, Wayne, and Lamont”
“they were running late and never showed up”
“they were running late and never showed up”
3. Affordability
Nationwide Average: 7.69/10
Smith Movers generally provides competitive and reasonable pricing, though there are a few reports of unexpected costs and dissatisfaction regarding value.
Recent Reviews Mention...
“price was right within my budget”
“reasonable pricing”
“low priced”
4. Communication
Nationwide Average: 7.53/10
Smith Movers generally falls short in providing satisfactory updates, responsiveness, and addressing customer concerns, despite a few instances of good engagement and quick replies.
Recent Reviews Mention...
“No follow-up after reporting damage”
“had to keep calling with no results”
“had to keep calling with no satisfactory updates”
5. Stick to Prices
Nationwide Average: 5.99/10
Smith Movers frequently fails to honor their initial quotes, often leading to overcharges and price inconsistencies, despite a couple of accounts of satisfactory experiences.
Recent Reviews Mention...
“tried to charge more after the move”
“implied overcharging or price inconsistency”
“extra charge not mentioned in quoted price”
6. Speed
Nationwide Average: 8.58/10
Smith Movers has received mixed reviews, with some customers praising their efficiency and quickness while others criticize them for being slow and intentionally dragging out the moving process.
Recent Reviews Mention...
“never completed the move”
“never completed the move”
“never stopped for a break”
7. Friendliness
Nationwide Average: 8.91/10
Smith Movers displays a concerning discrepancy in customer experiences with several reporting highly professional and courteous interactions, while a significant number encounter rude and unprofessional behavior.
Recent Reviews Mention...
“professional and courteous crew”
“understanding and kind”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Smith Movers receives a deeply polarized opinion, with customers either highly recommending them and expressing eagerness to rehire or emphatically dissuading others based on negative experiences.
Recent Reviews Mention...
“wouldn't recommend this company”
“will use Smith Movers again and recommend to friends”
“would definitely not hire again”
9. Professionalism
Nationwide Average: 8.31/10
Smith Movers experiences a stark contrast in opinions but faced numerous criticisms for unprofessional behavior, including reports of smelling like alcohol and improper conduct, despite several positive remarks on professionalism.
Recent Reviews Mention...
“Bird, Wayne, and Lamont were professional”
“very unprofessional behavior”
“crew's conduct was unprofessional”
10. Conflict Handling
Nationwide Average: 4.07/10
Smith Movers consistently fails to adequately address, rectify, or even acknowledge customer grievances, demonstrating a profound lack of responsibility and concern.
Recent Reviews Mention...
“didn't even try to rectify the damage”
“never apologized for the inconvenience”
“no apology offered for the inconvenience”
11. Precision & Care
Nationwide Average: 8.01/10
Smith Movers has a concerning track record with numerous reports of damaged items despite a few instances of satisfactory service.
Recent Reviews Mention...
“they ripped my couch and didn't assemble my bed properly”
“very careful in moving items into narrow spaces”
“had damage picture, items missing”
Customer Insights
Cost: $ 700.00 from 3 historical data points
Local Move Duration: 4 hours from 3 reviews
Great Crew Members
| Bird, Wayne, Lamont | professional, courteous, and timely |
| Lamont, Mack, Wayne | Lamont, Mack, and Wayne were awesome |
| Dwayne, Calvin, Lamont, Matt | moved us in with professionalism and great customer service |
| Smith Brothers | went over and beyond my expectations |
| Smith Brother | hard workers, understanding and kind |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact Smith Movers
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Chicago Moving Services
Nearby Cities
