Website Information: Mr. Toolbox is a wholly-owned subsidiary, established in 1987 and headquartered in California. Aside from providing standard moving services, the company boasts of its commitment to personalized service and expert care. Their area of service spans across the entire United States including DeKalb, IL. The company's extensive experience, spanning over three decades, has earned them the proficiency to handle the most complicated moves with ease. Mr. Toolbox, based in California, has been offering moving services across the entire United States since 1987. They are set apart by their commitment to personalized service and the expert care they extend to every client. Their nationwide service, combined with over three decades of experience, enables the company to execute complex moves with ease and efficiency. As part of a bigger organization, they maintain the ethos of providing expert, personalized moving services to their clients.
Mr. Toolbox
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- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
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