U-Pack is a reputable moving company that has been in operation since 1997. Based in Fort Smith, Arkansas, the company offers door-to-door moving services for long-distance and cross-country moves, military moves, senior moves, student moves, job relocations, and small moves. They provide a variety of flexible service options, including door-to-door delivery, storage, and guaranteed transit. U-Pack is focused on providing fast, easy service with the help of experienced consultants who offer exceptional customer support to ensure a hassle-free moving experience. Their all-inclusive rates and fuel costs set them apart from other moving services in Waukegan, IL, making it an affordable solution for unique moving needs.
U-Pack
About U-Pack
Additional Cities Served: Arlington Heights, Skokie, Des Plaines, Glenview, Bartlett, WheelingShow More >
Moving Services
- Long Distance Moving
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Household Goods Moving Services
- Military Moves
- Compare Moving Services
- Compare Moving Quotes
Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.84/10
Nationwide Average: 8.44/10
U-Pack consistently delivers an exceptional moving experience, demonstrated through excellent customer service, smooth processes, and reliability, albeit with rare instances of dissatisfaction.
Recent Reviews Mention...
“flawless process, would recommend for long distance moving”
“chose U-Pack for various reasons, implying high satisfaction”
“U-Pack was amazing since the beginning”
2. Punctuality
8.75/10
Nationwide Average: 8.07/10
U-Pack generally ensures timely deliveries and pickups, with most customers experiencing on-schedule or early services, although there are a few instances of delays and miscommunications.
Recent Reviews Mention...
“Ontime delivery and pickup of container”
“arrived and picked up on time in IL but slightly late in FL”
“timely drop-off and pick-up, indicating punctuality”
3. Affordability
9.26/10
Nationwide Average: 7.69/10
U-Pack is highly regarded for its cost-effective solutions and competitive pricing, with many customers noting significant savings and reasonable rates despite a few mentions of unexpected charges or slightly higher prices compared to alternatives.
Recent Reviews Mention...
“Saved $4k in moving expenses”
“Very good price”
“found it very affordable”
4. Communication
8.65/10
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its customer service, with most customers experiencing superb, professional, and effective interactions, although there are a few instances of dissatisfaction regarding updates and responsiveness.
Recent Reviews Mention...
“always stayed in communication”
“Customer Service got off the phone quickly”
“customer service readily available, indicating excellent communication”
5. Stick to Prices
8.6/10
Nationwide Average: 5.99/10
U-Pack generally receives high praise for its transparency and adherence to initial quotes, though there was an isolated incident of being charged the full amount without notice.
Recent Reviews Mention...
“only paid for the space used”
“refunded money without my asking”
“offered the guaranteed delivery”
6. Speed
8.66/10
Nationwide Average: 8.58/10
U-Pack consistently impresses with trailers arriving way ahead of schedule, super fast shipping, and swift transit times.
Recent Reviews Mention...
“trailer arrived way ahead of schedule”
“my stuff made it in 2 days”
“super fast with the shipping”
7. Friendliness
9.27/10
Nationwide Average: 8.91/10
U-Pack is consistently praised for having nice, very friendly, courteous, and professional staff who go above and beyond, ensuring customers are very satisfied with the service.
Recent Reviews Mention...
“Drivers are so understanding and willing to help”
“front desk staff was nice”
“nice people throughout the company”
8. Will Hire Again
8.42/10
Nationwide Average: 8.18/10
U-Pack generally receives high praise and recommendations for future use, indicating a strong customer inclination to engage their services again despite a few instances of dissatisfaction.
Recent Reviews Mention...
“Used them before”
“would recommend and easier transition”
“would hire again thanks to convenience and service”
9. Professionalism
7.9/10
Nationwide Average: 8.31/10
U-Pack is generally viewed as highly professional and commendable, though a few instances of poor handling and indifference have marred its reputation slightly.
Recent Reviews Mention...
“U-Pack was amazing since the beginning”
“no professionalism in wearing masks and handling items”
“staff was very professional”
10. Conflict Handling
5.22/10
Nationwide Average: 4.07/10
U-Pack shows a mixed performance, with instances of commendable efforts to address issues contrasted by several reports of inadequate responses to customer problems.
Recent Reviews Mention...
“Claim process was easy, quick and nice”
“did not rectify water damage to furniture”
“didn't effectively address delayed container”
11. Precision & Care
7.24/10
Nationwide Average: 8.01/10
U-Pack generally receives positive feedback for their careful handling, though there are significant instances of damage and mishandling reported by some customers.
Recent Reviews Mention...
“damaged boxes and mattresses due to rain”
“nothing was broken when it arrived”
“Claim process for 1 piece of furniture was easy”
Customer Insights
Interstate Move Duration: 6 days from 11 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
400 E Touhy Ave, Des Plaines, IL, 60018
(844) 611-4582
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