PODS Moving & Storage has been in business for nearly 25 years, revolutionizing the moving and storage industry with its portable storage containers. Having a strong presence across the United States, Canada, Australia, and the United Kingdom, it services 46 states and 6 provinces from over 245 Storage Center locations. Catering to both residential and business customers, they offer solutions for Elgin, IL moving services, providing both local and long-distance moves. Not limiting to moving, they also offer on-site and off-site storage options and packing and loading assistance. Not just that, they add the cherry on top with services like car shipping and moving supplies, making the moving process easier and more manageable. What sets them apart is their personalized service with flexible and adjustable scheduling, ensuring they're always there when you need them.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Schaumburg, Hoffman Estates, DeKalb, Bartlett, Carpentersville, AlgonquinShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
- Order packing supplies online
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage seems to predominantly disappoint customers with widespread complaints about horrible customer service, communication issues, and frustration, despite a few positive reviews on professionalism and convenience.
Recent Reviews Mention...
“The worst company ever.”
“Only business I will deal with”
“Absolutely horrible communication and customer service.”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to deliver or pick up containers on schedule, with numerous instances of delays, missed appointments, and poor communication overshadowing a few reports of timely service.
Recent Reviews Mention...
“accurate and punctual drop off”
“the delivery was rescheduled multiple times and eventually delayed”
“We were told it won't show up on Saturday and don't know what happened.”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is overwhelmingly perceived as overly expensive, with customers frequently reporting feeling scammed by unexpected charges and quotes not being honored.
Recent Reviews Mention...
“not worth the money and additional expenses”
“Ended up paying extra due to unclear policies.”
“very very expensive for the service provided”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently receives negative feedback, highlighting issues such as inconsistent information, long hold times, poor customer service, and overall ineffective communication efforts, despite a few instances of positive experiences.
Recent Reviews Mention...
“Everyone tells you something different.”
“well-communicated over the entire process”
“put on hold and was not provided with a manager when requested”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to honor their initial quotes, leading to various issues including unexpected charges, undelivered services, and miscommunication, resulting in overall customer dissatisfaction.
Recent Reviews Mention...
“charged for furniture pads not provided”
“Felt lied to by the sales team.”
“said it's coming but it's not”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage consistently receives complaints about significant delays and inefficiencies in delivering and handling their pods.
Recent Reviews Mention...
“return of storage pod was delayed”
“sat for 10 hours without delivery”
“numerous delays in delivering POD”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage exhibits a mixed sentiment with instances of rudeness and unprofessionalism counterbalanced by numerous accounts of pleasant interactions and commendable customer service.
Recent Reviews Mention...
“disrespect and lack of care”
“people were polite when reading the script”
“rep was unhelpful and disconnected the line”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives unfavorable feedback with a majority of customers explicitly stating they would not use their services again or recommend them to others.
Recent Reviews Mention...
“Do not use this company!”
“will go out of my way to utilize PODS again”
“Only business I will deal with”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly receives criticism for unprofessional behavior, with only a few customers reporting positive experiences regarding professionalism and helpfulness.
Recent Reviews Mention...
“scolded me, lack of professionalism”
“incompetence in handling my POD delivery”
“crew was very unprofessional on site”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly shows a lack of effort in addressing customer complaints and rectifying service delivery issues, despite a couple of instances where actions were taken to resolve problems.
Recent Reviews Mention...
“did not show willingness to deliver the POD as initially promised”
“Several people told us whatever will get us off the phone.”
“no resolution provided to my problem”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally fails to meet expectations, with numerous reports of damaged belongings and issues such as shifting loads, infestations, and water damage.
Recent Reviews Mention...
“furniture pads were not provided as ordered”
“personal belongings not moved safely”
“loads shifted into the doors, several items broken.”
Customer Insights
Cost: $ 1124.00 from 5 reviews
Interstate Move Duration: 3 days from 3 reviews
Great Crew Members
| Rex | Rex was really good |
| Ken | the same driver delivered and picked up in really hot weather |
| Jessica | was much more helpful than others |
| Nicholas T | Nicholas T was friendly and capable |
| Ed | Ed promised POD arrival within the given time frame |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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