Moving Depot USA is a Chicago-based moving company, established in 2015. Over the years, it has grown from a small team to a highly-rated moving and storage service provider. The company extends its services both within the town and across the county, momentarily earning a place as a noteworthy entity among experienced movers serving Palatine, IL. Catering to both residential and commercial clients, it offers a range of services including antique & fine art moving, piano moving, emergency last-minute moving, special services for students, long-distance moving, and packing & unpacking services. Considering customer care as a top priority, Moving Depot USA is known for its experienced staff, professional service delivery, and no hidden charges policy.
Moving Depot USA
About Moving Depot USA
Additional Cities Served: Des Plaines, Elmhurst, Lombard, Streamwood, Addison, Elk Grove VillageShow More >
Moving Services
- Long Distance moving
- Residential moving and commercial moving
- Antique & fine art, and Piano moving services
- Emergency last minute moving
- Special moving services for students
- Professional packing and unpacking with no hidden fees
- Full packing services from book boxes to car transport
- Packing Labels: Fragile, Do not drop, glass, this side up
- Storage Moving
- FREE ESTIMATE
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 09/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Moving Depot USA
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Moving Depot USA struggles profoundly, with a preponderance of reviews detailing numerous issues, including damaged items, unprofessional service, and additional unexpected charges, overshadowing a minority of highly positive appraisals.
Recent Reviews Mention...
“many issues and disappointments with service”
“worst company I ever worked with”
“very efficient work”
2. Punctuality
Nationwide Average: 8.07/10
Moving Depot USA appears to struggle with timely deliveries and maintaining scheduled times, despite a few punctual instances provided by their team.
Recent Reviews Mention...
“delivery was significantly delayed”
“given less than 24 hours notice and movers were 4 hours late”
“Delivery was held for 7 days without information”
3. Affordability
Nationwide Average: 7.69/10
Moving Depot USA overwhelmingly disappoints customers with unexpected charges, significantly higher final bills than quoted, and a general consensus that they overcharge for their services.
Recent Reviews Mention...
“tried to charge an additional $1k unexpectedly”
“ended up paying $2000 more than my quote”
“cost me an additional 1200K”
4. Communication
Nationwide Average: 7.53/10
Moving Depot USA predominantly struggles with significant issues in responsiveness and professionalism, with numerous reports of poor and rude customer service, although there are isolated instances of commendable interactions with staff members.
Recent Reviews Mention...
“poor communication overall”
“cannot get an email or call back”
“not one apologize during my multiple calls”
5. Stick to Prices
Nationwide Average: 5.99/10
Moving Depot USA overwhelmingly fails to adhere to their initial quotations, frequently adding unexpected charges and significantly increasing costs beyond the agreed amounts.
Recent Reviews Mention...
“did not stick to the quoted price”
“ended up paying $2000 more than my quote”
“was underestimated size greater than 50%”
6. Speed
Nationwide Average: 8.58/10
Moving Depot USA has mixed reviews, with many customers praising their quick and efficient service, while a significant number express dissatisfaction due to extremely slow delivery times and delays.
Recent Reviews Mention...
“fast efficient”
“Service was quick at both ends.”
“extremely slow delivery process”
7. Friendliness
Nationwide Average: 8.91/10
Moving Depot USA has a polarized reputation with numerous customers praising their friendly and professional teams, while a significant portion of feedback highlights experiences with rudeness and unprofessionalism.
Recent Reviews Mention...
“they were friendly”
“they are rude”
“Truck crews were friendly.”
8. Will Hire Again
Nationwide Average: 8.18/10
Moving Depot USA overwhelmingly receives feedback indicating a reluctance to re-engage with their services, with numerous customers citing negative experiences, poor service, and dissatisfaction.
Recent Reviews Mention...
“would not hire again due to negative experience”
“worst company I ever worked with”
“do not recommend them”
9. Professionalism
Nationwide Average: 8.31/10
Moving Depot USA receives mixed reviews, with numerous customers reporting unprofessional behavior, mishandling of items, and damages, while others praise the crew for their professionalism and courteous conduct.
Recent Reviews Mention...
“missing and broken items shows lack of professionalism ”
“very unprofessional”
“no attempt to look for my lost things”
10. Conflict Handling
Nationwide Average: 4.07/10
Moving Depot USA has overwhelmingly shown a lack of effort and unwillingness to resolve issues related to missing or damaged items, with the exceptions being sporadically minimal compensation or partial resolutions.
Recent Reviews Mention...
“cannot get an issue resolved”
“no willingness to right missing or broken items mentioned ”
“Refused to pay for some damages but compensated for others.”
11. Precision & Care
Nationwide Average: 8.01/10
Moving Depot USA often receives negative feedback for damaging and losing customer belongings, despite a few highly positive reviews.
Recent Reviews Mention...
“thousands of dollars of stuff were lost and items were damaged”
“thoroughly wrapped and loaded, ensuring safety”
“broken lamps and a broken dresser leg ”
Customer Insights
Cost: $ 4708.00 from 11 reviews
Interstate Move Duration: 14 days from 15 reviews
Great Crew Members
| Sam | Sam did a great job |
| Kimberly | Kimberly showed efficiency and care in packing |
| Sam | very helpful and attentive, followed my instructions |
| Melissa | Melissa was very helpful and professional |
| Roman, Anthony, Paxo | great work by movers |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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