Nelson Westerberg is a premier moving company with over 110 years of experience in the relocation industry. Founded in 1904 as a small coal and ice moving company in Chicago, it has since grown to become a globally respected leader in household goods moving and storage. Not just in Illinois, but they also extend their services to other regions that require experienced movers serving Gary, IN. The company offers a wide range of services, including corporate relocation, international moving, long-distance moving, interstate moving, office relocation, and home moving. With a strong record of corporate partnerships and a commitment to high-quality service, Nelson Westerberg has established itself as a trustworthy and reliable moving partner. Its service area spans nationwide, with multiple locations in Illinois, Texas, New Jersey, Georgia, and California.
Nelson Westerberg Illinois
About Nelson Westerberg Illinois
Additional Cities Served: Arlington Heights, Schaumburg, Palatine, Des Plaines, Mount Prospect, GlenviewShow More >
Moving Services
- Corporate Relocation
- International Moving
- Long Distance Moving
- Interstate Moving
- Office Relocation
- Home Moving
- Specialty Moves
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Summarized Review of Nelson Westerberg Illinois
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Nelson Westerberg Illinois is perceived to generally provide excellent and professional moving services with exceptional experiences noted by most customers, despite a few instances of dissatisfaction related to moving date issues and handling of property.
Recent Reviews Mention...
“great service provided”
“great service”
“Effective and caring packing and preparation”
2. Punctuality
Nationwide Average: 8.07/10
Nelson Westerberg Illinois receives mixed feedback with numerous customers praising their timely service and updates, while a notable number of clients express dissatisfaction due to delays, poor communication, and unmet scheduling commitments.
Recent Reviews Mention...
“they were very timely”
“Never confirmed anything despite an email.”
“Never received any follow-ups for the moving date.”
3. Affordability
Nationwide Average: 7.69/10
Nelson Westerberg Illinois has received mixed feedback, with some customers finding their services reasonably priced or even below budget, while others have experienced unexpectedly high costs and issues with additional charges.
Recent Reviews Mention...
“had to pay 110% of the original estimate up front”
“The price was good”
“forced to pay for extras and boxes out-of-pocket”
4. Communication
Nationwide Average: 7.53/10
Nelson Westerberg Illinois seems to exhibit a bifurcated performance with reports of exceptional responsiveness and clarity from various individuals within the company, contrasted by several instances of frustration over unresponsiveness and inadequate follow-ups.
Recent Reviews Mention...
“Contacting someone was very difficult”
“Unresponsive, did not follow-up.”
“Fantastic communication”
5. Stick to Prices
Nationwide Average: 5.99/10
Nelson Westerberg Illinois frequently deviates from initial quotes, with customers often facing unexpected charges and billing issues well after services are rendered.
Recent Reviews Mention...
“had to pay 110% in advance of the move”
“Held true to when they arrived”
“unexpected and additional charges incurred”
6. Speed
Nationwide Average: 8.58/10
Nelson Westerberg Illinois generally receives high praise for their quick and efficient service, although there have been a few notable complaints regarding significant delays and handling issues.
Recent Reviews Mention...
“the movers were so quick”
“did the job very quickly”
“The movers were fast”
7. Friendliness
Nationwide Average: 8.91/10
Nelson Westerberg Illinois generally receives praise for their personable, polite, and courteous staff, though a few instances of unprofessional conduct were noted.
Recent Reviews Mention...
“movers were personable”
“Very personable driver and packers”
“the movers were great but one person was rude”
8. Will Hire Again
Nationwide Average: 8.18/10
Nelson Westerberg Illinois receives predominantly positive endorsements from clients who express a high likelihood of retention due to satisfactory moving experiences, despite a few dissatisfied voices reluctant to rehire.
Recent Reviews Mention...
“thank you for great service”
“can't say that I would recommend this company”
“would emphatically hire again because they are amazing”
9. Professionalism
Nationwide Average: 8.31/10
Nelson Westerberg Illinois generally receives high praise for the competency, professionalism, and courtesy of their movers, although there have been a few isolated reports of unprofessional behavior.
Recent Reviews Mention...
“the movers were competent”
“Professional group of men to pack & move”
“Showed can-do attitude and professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
Nelson Westerberg Illinois shows a polarized mix of experiences with some customers praising exceptional service and rectifications while others express significant dissatisfaction due to perceived unresponsiveness and refusal to acknowledge or address issues.
Recent Reviews Mention...
“claims process is intentionally cumbersome”
“They went above & beyond”
“person left cardboard behind and was rude”
11. Precision & Care
Nationwide Average: 8.01/10
Nelson Westerberg Illinois has numerous reports of carefully and precisely managed belongings with many instances of undamaged deliveries, although there are some significant concerns regarding damages and mishandling in a few cases.
Recent Reviews Mention...
“nothing was broken”
“damaged or lost a lot of my items”
“Handled belongings with care”
Customer Insights
Cost: $ 16978.00 from 3 reviews
Interstate Move Duration: 2 days from 5 reviews
Great Crew Members
| Norm | Driver Norm was personable and showed can-do attitude |
| Tami Harrison, Traci Dwyer | coordinated move well and addressed issues |
| Richard | Richard provided very thorough and professional service |
| Stephen | Stephen's direct communication really helped |
| Joe,Eddie,Paco | went above and beyond, fixed a crib |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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