Compass Self Storage is a one-stop-shop for all your storage needs, offering premium self storage and moving services at multiple neighborhood locations across the United States. Whether you are on the lookout for movers in Calumet City, IL or elsewhere, this company aims to simplify the storage process by providing packing and moving supplies, arranging truck rentals, and contacting moving services on your behalf. Compass offers personal storage, business storage, boat and RV storage, and climate-controlled storage units with flexible, month-to-month leases. Emphasizing customer satisfaction, Compass ensures a hassle-free experience with secure entry access, digital surveillance, and online rental options.
Compass Self Storage
based on 650+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.94/10
Nationwide Average: 8.44/10
Compass Self Storage overwhelmingly receives praise for its thorough, efficient, and professional service, despite a few isolated criticisms.
Recent Reviews Mention...
“Location is very thorough”
“gave a four-star overall rating”
“Awesome work”
2. Affordability
7.31/10
Nationwide Average: 7.69/10
Compass Self Storage generally receives positive feedback for its fair and reasonable pricing, though there are notable concerns regarding rate increases and perceived overpricing for some customers.
Recent Reviews Mention...
“got a nice unit for a reasonable initial cost”
“fair price”
“most price efficient means extremely affordable”
3. Communication
9.43/10
Nationwide Average: 7.53/10
Compass Self Storage consistently provides excellent customer service, highlighted by staff members who are helpful, prompt, and clear in their interactions, despite a few isolated reports of communication issues.
Recent Reviews Mention...
“Customer service is always top notch”
“Fast and clear service”
“Lauren has great customer service”
4. Stick to Prices
4.15/10
Nationwide Average: 5.99/10
Compass Self Storage receives mixed feedback but predominantly negative experiences where customers report significant unexpected price increases.
Recent Reviews Mention...
“rate shot up almost double after 3 months”
“price went up by $100 despite being told it would be locked”
“gave me a fair price”
5. Speed
8.83/10
Nationwide Average: 8.58/10
Compass Self Storage consistently provides quick, efficient, and accommodating service, with a largely positive reception, though one outlier expressed a concern over being rushed.
Recent Reviews Mention...
“Fast service”
“quick and accommodating service”
“got in and out in a timely manner”
6. Friendliness
9.78/10
Nationwide Average: 8.91/10
Compass Self Storage consistently receives praise for their polite, pleasant, and helpful staff, highlighting an overwhelmingly positive customer service experience.
Recent Reviews Mention...
“they was so nice”
“they are friendly”
“they are friendly”
7. Will Hire Again
8.75/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives praise for its service, with the vast majority of customers expressing a strong willingness to recommend and rehire the company, despite a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“Highly recommend”
“I like this place”
“would impress and there's no one else who does it like this one”
8. Professionalism
9.35/10
Nationwide Average: 8.31/10
Compass Self Storage consistently demonstrates exceptional professionalism across its staff, with countless mentions of their courteous, knowledgeable, and professional behavior, despite a few instances of poor communication and conduct.
Recent Reviews Mention...
“quality customer service skills”
“Ms.Hollee was very professional and pleasant”
“Hollee was very professional”
9. Conflict Handling
3.72/10
Nationwide Average: 4.07/10
Compass Self Storage has shown mixed efforts, with instances of going the extra mile but also significant criticism for unassistance and unwillingness to address issues.
Recent Reviews Mention...
“Lauren went the extra mile to help”
“unassisting with pandemic and late fee issue”
“unwilling to replace stolen items”
10. Precision & Care
5.22/10
Nationwide Average: 8.01/10
Compass Self Storage has received mixed but predominantly negative feedback, with compliments on their care for belongings being significantly overshadowed by numerous reports of theft, tampering, and damage by pests.
Recent Reviews Mention...
“They care for my belongings”
“items stolen”
“they will steal your flat screens”
Great Crew Members
| Lauren | Great job by Lauren |
| Lauren | Lauren was awesome |
| Lauren | provided amazing customer service |
| Lauren | Lauren was very nice help |
| Lauren | Lauren was great |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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