Founded in 1998, PODS Moving & Storage is a pioneer in the world of moving and storage, thanks to their innovative portable storage containers. Their services extend across the United States, Canada, Australia, and the United Kingdom, thanks to their comprehensive international services. PODS' unique offerings cover not just moving and storage, but also a combination of both - all with varying container sizes for customer convenience. With their flexible scheduling and secure storage facilities that are also easily accessible, PODS is a versatile player in the moving industry. They offer additional resources for packing supplies, help customers connect with local labor providers and even offer car shipping services. A Waukegan, IL moving services provider, PODS has managed over 6 million moves so far, of which 1.5 million have been long-distance relocations.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Mundelein, Round Lake Beach, Round Lake, Lindenhurst, Fox Lake, Hawthorn WoodsShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Find Moving Help
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage appears to have deeply polarized reviews, with numerous customers expressing significant dissatisfaction related to service, communication, and reliability, despite a handful of highly positive experiences.
Recent Reviews Mention...
“great experience all the way through”
“Received poor service with repeated changes and cancellation”
“Absolutely horrible communication and customer service.”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled delivery and pickup times, resulting in consistent delays and cancellations, despite a few reports of timely service.
Recent Reviews Mention...
“Delivery times were repeatedly changed and ultimately cancelled”
“Told multiple times delivery would arrive, but it did not.”
“move was done in a timely manner”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage reviews suggest a strong divide between customers, with some finding exceptional value and significant savings, while a majority report it as overly expensive, marked by unexpected charges and perceived as not justifying the costs involved.
Recent Reviews Mention...
“it cost less than doing it myself”
“competitive pricing”
“Storage is the same cost as a 30-day store”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently shows a significant struggle in delivering satisfactory customer service, including issues with getting in touch, receiving updates, and handling calls effectively, despite a few reports of positive interactions.
Recent Reviews Mention...
“Struggled to get in touch with a manager, left on hold”
“Online account wasn't updated with location”
“Did not receive updates or delivery windows as promised.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage overwhelmingly disappoints customers by frequently charging more than initially quoted, failing to honor agreements, and adding unexpected fees.
Recent Reviews Mention...
“still charged for pads not received”
“feels sales team wasn't honest about policy”
“does not mention issue sticking to prices”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage predominantly receives complaints about delayed deliveries and pickups, inefficient service, and overall slow responses, despite a few instances of quicker assistance.
Recent Reviews Mention...
“They failed to deliver the POD on the scheduled day”
“quick to get me Unloaded”
“I sat for 10 hours”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage displays a mixed sentiment with customer experiences ranging from highly positive interactions with professional and courteous staff to significantly negative encounters with rudeness and unpleasant interactions.
Recent Reviews Mention...
“friendly drivers”
“polite when reading the script”
“Company made my move unbearable”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received predominantly negative feedback, with many customers expressing their dissatisfaction and reluctance to use their services again due to various issues, despite a few positive comments.
Recent Reviews Mention...
“would hire again”
“would not recommend them to anyone”
“won't recommend PODS to anyone”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed feedback, highlighting experiences of professionalism from certain staff, contrasted with numerous accounts of unprofessional behavior, particularly in customer service interactions and operational execution.
Recent Reviews Mention...
“handled move in a professional manner”
“Every person was professional”
“were very unprofessional on site”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently falls short in addressing customer issues, offering solutions, and following up on complaints, leading to widespread dissatisfaction among its clients.
Recent Reviews Mention...
“did not address my problem after replying”
“unable to assist in any way”
“no help offered for the situation, lack of manager contact”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally falls short in providing satisfactory service, with numerous reports of damaged and mishandled items despite a few positive experiences.
Recent Reviews Mention...
“missing furniture pads resulted in inadequate protection”
“shed and contents destroyed”
“mini fridge shifted but no serious damage”
Customer Insights
Cost: $ 652.00 from 7 reviews
Interstate Move Duration: 5 days from 4 reviews
Great Crew Members
| Kelvin | maneuvered the pod skillfully and made it easy to load |
| Andres | Andres was great. |
| Ken | Ken delivered and picked up in really hot weather |
| Jessica | was much more helpful |
| Nicholas T | maneuvered POD into a tight spot skillfully |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Waukegan Moving Services
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