With over 20 years of experience in the relocation industry, Rockford Family Movers serves families all over Machesney, Illinois, and the surrounding areas with quick and reliable moving services at affordable rates. Whether local or long-distance, Rockford Family Movers is fully licensed and insured to handle any kind of move. Seeking information about other movers in Rockford, IL? Great Guys Movers provides a comprehensive list. From a small apartment to an entire office, its professional movers are skilled and experienced in handling any move, so you won’t need to lift a finger. Rockford Family Movers is available 24 hours a day, 7 days a week to fit your busy schedule even if you need to move in a hurry.
Rockford Family Movers
Ranked Top 10 Best Movers in Rockford, IL
About Rockford Family Movers
Additional Cities Served: Janesville, DeKalb, Beloit, Marion, McHenry, WoodstockShow More >
Moving Services
- Residential Moving
- Home Packing Service
- Commercial Moving
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Summarized Review of Rockford Family Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.92/10
Nationwide Average: 8.44/10
Rockford Family Movers seems to elicit polarized feedback, with several customers praising their professionalism and efficiency while a notable segment has expressed significant dissatisfaction due to experiences of rudeness, unprofessionalism, and reliability issues.
Recent Reviews Mention...
“very rude and unprofessional service”
“they were rude with my stuff”
“Unprofessional and rude service.”
2. Punctuality
5.65/10
Nationwide Average: 8.07/10
Rockford Family Movers has received mixed reviews, with instances of unreliability and no-shows alongside numerous accounts of being on time and keeping to the schedule.
Recent Reviews Mention...
“Steve did not show up as scheduled.”
“disappeared for almost 2hrs without contact”
“disappeared for almost 2hrs without contact ”
3. Affordability
7.89/10
Nationwide Average: 7.69/10
Rockford Family Movers generally offers competitive and fair pricing, though there are instances of customers facing unexpectedly high costs.
Recent Reviews Mention...
“very affordable compared to other quotes”
“very fair on the quote and final price”
“price is very affordable”
4. Communication
4.26/10
Nationwide Average: 7.53/10
Rockford Family Movers has received numerous complaints about lack of responsiveness and poor communication skills, alongside some high praise for being helpful, responsive after hours, and answering questions knowledgeably.
Recent Reviews Mention...
“got an attitude and hung up on me”
“No call or text to communicate absence.”
“does not respond to calls or texts.”
5. Stick to Prices
5.65/10
Nationwide Average: 5.99/10
Rockford Family Movers has mixed reviews with some customers appreciating the accurate quotes and no hidden costs, while others experienced significant discrepancies between quoted and final times and prices.
Recent Reviews Mention...
“only 2 people showed up for 3 people's quote”
“final price matched up with the quote”
“No hidden costs or changes in price”
6. Speed
7.13/10
Nationwide Average: 8.58/10
Rockford Family Movers generally receives praise for being quick and efficient, although there are notable instances where customers experienced significant delays and slow service.
Recent Reviews Mention...
“moved my things quickly”
“the move was quick”
“knowledgeable professional and quick”
7. Friendliness
7.58/10
Nationwide Average: 8.91/10
Rockford Family Movers has received mixed feedback, with several compliments on polite and professional behavior but also notable instances of rudeness and unprofessional conduct.
Recent Reviews Mention...
“very rude and unprofessional service”
“one of the crew was rude”
“They was very nice”
8. Will Hire Again
6.51/10
Nationwide Average: 8.18/10
Rockford Family Movers receives highly polarized feedback, with a group of customers praising their positive experiences and expressing a strong intent to rehire, while another significant portion of customers expressing dissatisfaction and a clear refusal to use their services again.
Recent Reviews Mention...
“very rude and unprofessional service”
“it was a very bad experience”
“would definitely not hire again.”
9. Professionalism
6.46/10
Nationwide Average: 8.31/10
Rockford Family Movers receives mixed reviews, with a notable number of highly negative impressions of unprofessional behavior contrasted by equally strong positive testimonials of professionalism and respectful conduct.
Recent Reviews Mention...
“very rude and unprofessional”
“two guys were ok but overall bad experience”
“Steve's behavior was unprofessional.”
10. Conflict Handling
2.04/10
Nationwide Average: 4.07/10
Rockford Family Movers generally appears unresponsive and indifferent towards resolving customer issues, although there are isolated instances of apologies and efforts to address problems.
Recent Reviews Mention...
“did not respond to calls about the broken items”
“does not respond or address issues.”
“they never responded to my call about damages ”
11. Precision & Care
5.85/10
Nationwide Average: 8.01/10
Rockford Family Movers has received mixed feedback, with some customers praising their carefulness and respect for belongings while others report significant issues with damage, rough handling, and even theft.
Recent Reviews Mention...
“items were handled rudely”
“moved my things quickly and with care”
“damaged TVs, furniture, fan, and box spring”
Customer Insights
Local Move Duration: 9 hours from 3 reviews
Great Crew Members
| Steven | Steven took care of everything |
| Steven | always professional and on time |
| Steve | Steve and his guys handled the 3rd-floor relocation with ease |
| Chuck | Chuck was very helpful during the move |
| Stephen | made my move-in much easier |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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