1-800-PACK-RAT Moving and Storage is a company that offers convenient, secure, and affordable moving and storage solutions. They provide all-steel, portable storage and moving containers to ensure customers' items are safe and secure. Their services include long-distance moving, local moving, on-site storage, warehouse storage, and business solutions. They have a nationwide network of more than 65 secure warehouse storage facilities, which are monitored 24/7 for added peace of mind. Their containers are weatherproof and designed for ground-level loading, making them a smart choice for customers looking for moving services in Arlington Heights, IL.
1-800-PACK-RAT Moving and Storage
About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: Arlington Heights, Des Plaines, Mount Prospect, Glenview, Bartlett, StreamwoodShow More >
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- Cross Country Moving
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Moving Containers
- Residential Solutions
- Moving Resources
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.68/10
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage has received predominantly negative feedback, with numerous customers expressing extreme dissatisfaction, though a few reported positive experiences.
Recent Reviews Mention...
“scammers, bottom line”
“extremely disappointing experience”
“exceeded my expectations”
2. Punctuality
3.58/10
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage consistently struggles, with numerous reports of delays and failures to communicate effectively regarding timing.
Recent Reviews Mention...
“Changed my delivery date without asking me.”
“never shipped my container on time”
“punctuality was an issue multiple times”
3. Affordability
3.95/10
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers finding it less expensive and reasonable compared to competition, while others criticize it for undisclosed fees, terrible prices, and implying higher overall costs.
Recent Reviews Mention...
“charge you $3,000 dollars to move a metal box”
“extremely expensive because of difficulty getting refunds”
“much cheaper than PODS”
4. Communication
3.56/10
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage struggles with consistent responsiveness and customer service, although a few customers report receiving attentive and thorough communication from some representatives.
Recent Reviews Mention...
“company refused to take responsibility”
“hard to communicate about refunds”
“very uninformed on delivery and pickup”
5. Stick to Prices
3.09/10
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage has received mixed feedback, showing instances of inconsistency and added fees, despite some customers experiencing satisfactory adherence to pricing promises.
Recent Reviews Mention...
“hide all sorts of fees in the contract”
“did not stick to quoted prices considering refund issues”
“unable to stick to the promised dates”
6. Speed
5.7/10
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage largely disappoints customers with significant delays and unreliable scheduling, although there is a rare instance of efficient service noted.
Recent Reviews Mention...
“pretty fast at unloading”
“amazingly fast”
“move was fast”
7. Friendliness
8.06/10
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with customers experiencing varying levels of service, from employees being perceived as insensitive and rude to others praising the delivery personnel and drivers as friendly and helpful.
Recent Reviews Mention...
“all the people were friendly”
“the staff are friendly”
“Patience was polite and patient with my questions”
8. Will Hire Again
4.13/10
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage receives overwhelmingly negative feedback with most customers expressing a strong inclination not to use their services again, citing issues such as poor customer service, unprofessionalism, and negative experiences, despite a few expressing satisfaction and intent to rehire.
Recent Reviews Mention...
“never again”
“would not hire again due to negligence”
“would hire again”
9. Professionalism
5.12/10
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage has struggled with unprofessionalism, including poor management and customer service, although a few instances of patience, thoughtfulness, and professionalism were noted.
Recent Reviews Mention...
“What an unprofessional company”
“lack of professionalism and accountability”
“team was professional”
10. Conflict Handling
2.34/10
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage generally falls short, showing a pattern of not taking responsibility or adequately addressing service issues, despite a few instances of commendable effort to resolve problems.
Recent Reviews Mention...
“unwillingness to rectify or acknowledge faults”
“did not show willingness to right a wrong”
“Unwilling to rectify the situation fairly without extra charges.”
11. Precision & Care
7.6/10
Nationwide Average: 8.01/10
1-800-PACK-RAT Moving and Storage generally impresses with their clean, water-tight containers and attentive drivers, though there was a minor issue with water damage to a few items.
Recent Reviews Mention...
“items damaged despite extreme weather conditions”
“careful handling of my belongings”
“unit was clean and damage free”
Customer Insights
Interstate Move Duration: 15 days from 3 reviews
Great Crew Members
| Patrick, Rich, Tiffany | Patrick and Rich great to deal with, Tiffany wonderful to speak with |
| Patience | Patience was polite, professional, and patient with my questions |
| Pat | stayed later on a Saturday for me and another customer excellent service |
| Alberto | Alberto is one of the best people I've worked for |
| Rich | Thanks to Rich |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact 1-800-PACK-RAT Moving and Storage
1751 S Linneman Rd, Mt Prospect, IL, 60056
(800) 722-5728
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Additional Resources
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