Prager Moving & Storage Co. is a family-owned and operated moving company based in Naperville, IL, just outside of Chicago. With over 60 years of experience in the industry, they offer a wide range of services including local, long-distance, and international moving, as well as commercial moving, secure storage, and more. As an agent of Atlas Van Lines, Prager Moving & Storage connects customers to a global network of resources to provide efficient and affordable moving solutions. Known for their commitment to outstanding service and customer satisfaction, Prager Moving & Storage takes pride in their promise to "Deliver a Difference." If you are looking for other moving options in the area, you may also be interested in experienced movers serving Aurora, IL.
Prager Moving & Storage Co.
About Prager Moving & Storage Co.
Additional Cities Served: Naperville, Bolingbrook, Schaumburg, Wheaton, Downers Grove, PlainfieldShow More >
Moving Services
- Local moving
- Longdistance moving
- International moving
- Commercial moving
- Secure storage
- Office & industrial moves
- Move logistics management
- Commercial warehousing and distribution
- Move management services
- Docktodock transportation
Illinois Moving License
Permanent
Last Checked: 01/21/22Awards
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Summarized Review of Prager Moving & Storage Co.
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Prager Moving & Storage Co. is mostly praised for its exceptional service, professionalism, and efficiency, though it has faced criticism for instances of poor customer service, unprofessional practices, and damage to items.
Recent Reviews Mention...
“knocked it out of the park every single time”
“invested in professionals and it made a huge difference”
“Prager Moving & Storage CO has been the absolute best company”
2. Punctuality
Nationwide Average: 8.07/10
Prager Moving & Storage Co. is highly regarded for their consistent on-time performance, despite a singular complaint about not keeping scheduled on-site visits.
Recent Reviews Mention...
“they were on time”
“on-time performance”
“showed up on time”
3. Affordability
Nationwide Average: 7.69/10
Prager Moving & Storage Co. has mixed reviews ranging from being slightly expensive, through fair pricing, to being considered reasonably priced.
Recent Reviews Mention...
“fair pricing”
“not cheap but fair pricing”
“they were affordable”
4. Communication
Nationwide Average: 7.53/10
Prager Moving & Storage Co. generally excels with numerous reports of professional, timely, and courteous interactions, though a notable minority of feedback highlights significant issues including poor follow-up, lack of clarity, and slow customer service.
Recent Reviews Mention...
“Joe Spooner & Craig Rohl were very detailed and kept me updated”
“Steve, Holly, and the crew were wonderfully helpful”
“office staff was amazing”
5. Stick to Prices
Nationwide Average: 5.99/10
Prager Moving & Storage Co. generally excels, with many customers reporting costs that met or even came in under their estimates, though there have been notable exceptions involving significant unexpected charges.
Recent Reviews Mention...
“binding quote was clear and honored”
“accurate on estimate each time”
“surprised with additional $1000 charge”
6. Speed
Nationwide Average: 8.58/10
Prager Moving & Storage Co. is highly praised for their efficiency, with customers noting their rapid pace, hard work, and effective loading and unloading even under challenging conditions.
Recent Reviews Mention...
“fast and precise”
“got it done quickly”
“fast during the move”
7. Friendliness
Nationwide Average: 8.91/10
Prager Moving & Storage Co. is overwhelmingly perceived as highly courteous and pleasant, notwithstanding a couple of negative incidents regarding professionalism and respect.
Recent Reviews Mention...
“every single employee is kind and thoughtful”
“The entire crew were very professional and friendly”
“Steve, Holly, and the crew were friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Prager Moving & Storage Co. has garnered a mix of overwhelmingly positive responses alongside a noteworthy number of decidedly negative experiences, indicating a divided sentiment among its clientele.
Recent Reviews Mention...
“would not consider using any other moving company”
“would highly recommend them”
“I HIGHLY recommend Prager Moving & Storage”
9. Professionalism
Nationwide Average: 8.31/10
Prager Moving & Storage Co. generally receives high praise for their leadership and professional conduct, albeit with a few reports of unprofessional behavior and incidents that marred the overall experience.
Recent Reviews Mention...
“extremely hard working employees”
“fabulous team worked like a well-coordinated unit”
“very professional and detailed oriented”
10. Conflict Handling
Nationwide Average: 4.07/10
Prager Moving & Storage Co. shows a generally poor effort in addressing and resolving customer complaints, with notable exceptions where they went above and beyond.
Recent Reviews Mention...
“owner did not reimburse me for the stolen item”
“made sure everything was done right to our satisfaction”
“did not attempt to rectify a safety issue”
11. Precision & Care
Nationwide Average: 8.01/10
Prager Moving & Storage Co. generally demonstrates exceptional care and professionalism, though there are notable instances of damage and loss that raise concerns for some customers.
Recent Reviews Mention...
“not one item broken or damaged”
“their team was careful”
“wrapped and moved furniture with care”
Great Crew Members
| Joe Spooner, Craig Rohl, Luke | Joe, Craig were helpful and detailed, Luke's team was fantastic |
| Steve,Holly | Steve and Holly were wonderfully helpful and professional |
| Steve,Holly,Seth | Steve and Holly coordinated well, Seth led the team excellently |
| Luke | fantastic job in labeling and making inventory |
| Steve, Brenda, David Casillo | felt valued, protected belongings, friendly presence |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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