Dependable Moving & Cleaning Company, based in Chicago, is a small business offering moving and professional cleaning services. While the company does not mention the number of years in business or if it is family-owned, they flaunt their reliability and commitment to providing top-quality assistance. This company caters to a variety of Berwyn, IL moving services, promising no hidden charges for elements like gas or miles within city limits. They prioritize punctuality and aim to make moving hassle-free for their clients. In addition, they offer regular cleaning services for commercial buildings, apartments, homes, daycares, and small office spaces throughout the Chicago area.
Dependable Moving & Cleaning
About Dependable Moving & Cleaning
Additional Cities Served: Oak Park, Chicago Heights, Melrose Park, Elmwood Park, Maywood, Park ForestShow More >
Moving Services
- Cheap moving services
- Local moving services
- Longdistance moving services
- Crosscountry moving services
- Small moving services
- Lastminute moving services
- Furniture moving services
- Packing services
- Storage services
- Commercial moving services
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Summarized Review of Dependable Moving & Cleaning
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
3.89/10
Nationwide Average: 8.44/10
Dependable Moving & Cleaning is overwhelmingly perceived as providing poor service, with numerous customers reporting issues such as lack of responsiveness, damage to possessions, and overall dissatisfaction, despite a few positive remarks on timeliness and effort.
Recent Reviews Mention...
“great work by movers”
“Very great service”
“great work by movers”
2. Punctuality
2.91/10
Nationwide Average: 8.07/10
Dependable Moving & Cleaning consistently struggles, with numerous instances of being significantly late or failing to show up at all.
Recent Reviews Mention...
“the movers were on time”
“no show at 10am pick up”
“No call no show on the morning of the move”
3. Affordability
6.46/10
Nationwide Average: 7.69/10
Dependable Moving & Cleaning has mixed reviews, with some customers finding them to be a great bargain and the lowest priced, while others complain about cost discrepancies and question their pricing integrity.
Recent Reviews Mention...
“the prices were very AFFORDABLE”
“offered $25 per hour per mover which is affordable”
“not affordable due to poor service”
4. Communication
3.09/10
Nationwide Average: 7.53/10
Dependable Moving & Cleaning overwhelmingly struggles with responding to calls, texts, and emails, leading to widespread dissatisfaction among customers.
Recent Reviews Mention...
“always available”
“fast response”
“Pam was a great help throughout the whole process.”
5. Stick to Prices
2.41/10
Nationwide Average: 5.99/10
Dependable Moving & Cleaning has consistently been criticized for charging more than initially quoted, failing to provide promised documents, and lacking transparency and reliability in their billing practices.
Recent Reviews Mention...
“lied about the service agreement and failed to deliver”
“quoted 2 days but provided only 1”
“never sent insurance information or invoice”
6. Speed
4.47/10
Nationwide Average: 8.58/10
Dependable Moving & Cleaning has significantly more customer reports of being slow and unresponsive than reports of being quick and efficient.
Recent Reviews Mention...
“quick & efficient”
“emptied and packed in under 2 hours”
“did not complete the move as promised”
7. Friendliness
6.7/10
Nationwide Average: 8.91/10
Dependable Moving & Cleaning receives mixed reviews, with comments ranging from unprofessional and rude behavior to being conversational, polite, and pleasant to work with.
Recent Reviews Mention...
“guys were very nice”
“the guys were friendly”
“very unprofessional and rude”
8. Will Hire Again
3.67/10
Nationwide Average: 8.18/10
Dependable Moving & Cleaning overwhelmingly receives negative feedback with the majority of customers expressing a definite reluctance or refusal to use their services again, with only a few exceptions.
Recent Reviews Mention...
“would hire again”
“recommend this company and would hire again”
“would not work for this company again”
9. Professionalism
3.86/10
Nationwide Average: 8.31/10
Dependable Moving & Cleaning has been overwhelmingly criticized for being unprofessional and rude, displaying a range of inappropriate behaviors from being unprepared and unethical to exhibiting disappointing and unreliable conduct.
Recent Reviews Mention...
“very professional”
“owner is very professional”
“very professional and efficient”
10. Conflict Handling
1.26/10
Nationwide Average: 4.07/10
Dependable Moving & Cleaning demonstrates a consistent lack of effort in addressing customer complaints, refusing to provide compensation, and generally failing to take responsibility for their errors or damages caused.
Recent Reviews Mention...
“no action taken to solve the issue with the customer”
“did not attempt to rectify the damage caused ”
“no partial refund given”
11. Precision & Care
3.19/10
Nationwide Average: 8.01/10
Dependable Moving & Cleaning frequently receives complaints about damaging belongings, with nearly unanimous reports of carelessness and damage, despite a rare commendation for being careful.
Recent Reviews Mention...
“little to no damage to anything”
“movers cracked my flat screen TV right in front of my eyes ”
“damage to my couch”
Customer Insights
Hourly Minimum: 2 hours from 3 reviews
Local Move Duration: 5 hours from 6 reviews
Great Crew Members
| Pam | Pam was a great help throughout the whole process. |
| Pamela | Pamela was initially helpful |
| Carlos, Daniel | great work during the move process |
| Pamela | provided inaccurate timing updates and information |
| Pamela | ignored calls and did not provide information |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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