PODS Moving & Storage is a leading moving company with nearly 25 years of experience in the industry. Based in Peoria, Illinois, PODS operates in 46 states and offers various container sizes to suit different needs. They provide flexible and convenient moving and storage solutions, including residential and business moves, local and long-distance moving, and temporary storage at their secure facilities. PODS is known for its unique portable storage containers and their revolutionary hydraulic system, PODZILLA. In addition to their primary services, they also offer additional solutions such as car shipping, moving supplies, and packing and loading assistance, providing a comprehensive moving experience for their customers.
PODS Moving & Storage
Ranked Top 10 Best Movers in Peoria, IL
About PODS Moving & Storage
Additional Cities Served: Bloomington, Pekin, East Peoria, Washington, Morton, CantonShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.57/10
Nationwide Average: 8.44/10
PODS Moving & Storage has received a mix of reviews expressing both high satisfaction with reliable and professional services and severe criticism for issues like poor customer service, delivery delays, and overall dissatisfaction.
Recent Reviews Mention...
“absolutely horrible communication and customer service”
“move went as planned”
“Customer service is pretty bad”
2. Punctuality
3.57/10
Nationwide Average: 8.07/10
PODS Moving & Storage appears to have numerous concerns with timely deliveries and pickups, as reflected by multiple instances of late or rescheduled services, despite a few reports of satisfactory adherence to schedule.
Recent Reviews Mention...
“They changed the delivery time three times.”
“were told multiple delivery times that were not met”
“they moved it 4 days late”
3. Affordability
4.14/10
Nationwide Average: 7.69/10
PODS Moving & Storage has mixed reviews with some customers finding them reasonably priced and a good value, while a larger number express dissatisfaction due to unexpected, high, and sometimes fraudulent fees, making it expensive for the service provided.
Recent Reviews Mention...
“Mentioned paying a lot for delivery charges.”
“additional costs due to cancellation and permits”
“cheap”
4. Communication
2.88/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences significant challenges, with numerous customers reporting frustration over long hold times, unresponsive service, and overall poor communication, despite a few positive reviews highlighting fast and friendly service.
Recent Reviews Mention...
“kept getting ignored”
“they provided fast customer service”
“Had to be left on hold, poor communication.”
5. Stick to Prices
1.98/10
Nationwide Average: 5.99/10
PODS Moving & Storage frequently appears to charge customers more than initially quoted, encountering issues such as imposing additional charges, not respecting contract terms, and failing to issue refunds, leading to a prevalent dissatisfaction among customers.
Recent Reviews Mention...
“The sales team didn't clarify policy, felt misled”
“got refunded after the issue was addressed”
“charged me for time waited for delivery”
6. Speed
3.43/10
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives unfavorable feedback, with customers reporting significant delays and issues with timely delivery and pick-up, although a few experiences highlight expedited service.
Recent Reviews Mention...
“pick up took longer than estimated”
“Waited 10 hours, pod never delivered”
“Expedited the drop off and pickup”
7. Friendliness
7.47/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive feedback for their supportive and courteous service, despite a few reports of disrespectful behavior.
Recent Reviews Mention...
“they are very friendly”
“disrespectful and rude”
“Support was friendly and responsive”
8. Will Hire Again
3.57/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received a predominant sentiment of dissatisfaction, with numerous customers stating they would not use the service again or recommend it, interspersed with a few instances of positive feedback where customers would consider rehiring the company.
Recent Reviews Mention...
“would not hire again”
“Would not recommend them to anyone.”
“wouldn't hire again due to this negative experience”
9. Professionalism
5/10
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed feedback, with some customers praising the professionalism and others reporting disrespectful and unprofessional conduct.
Recent Reviews Mention...
“unprofessional conduct and crew was disrespectful”
“were very unprofessional on site”
“very professional”
10. Conflict Handling
1.49/10
Nationwide Average: 4.07/10
PODS Moving & Storage is overwhelmingly criticized for their lack of responsiveness and failure to adequately address and resolve customer issues, despite very few instances of satisfactory resolution.
Recent Reviews Mention...
“did not address my concerns”
“did not address my problem despite responding”
“unable to assist in any way”
11. Precision & Care
5.05/10
Nationwide Average: 8.01/10
PODS Moving & Storage has received mixed feedback, with incidents of damaged and wet items contrasted by several instances of items being moved without harm.
Recent Reviews Mention...
“No items broke during the move”
“had to use towels due to missing pads”
“The driver took extra care with the unit”
Customer Insights
Cost: $ 1787.00 from 5 historical data points
Interstate Move Duration: 3 days from 4 reviews
Great Crew Members
| Ken | Ken delivered and picked up in really hot weather |
| Saferino | went above and beyond with customer service |
| Saferino | Saferino expedited the process and was very helpful |
| Jessica | was helpful and proactive in resolving issues |
| Nicholas T | Handled maneuvering of POD skillfully into a tight spot |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
6718 W Plank Rd, Peoria, IL, 61604
(877) 770-7637
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