Compass Self Storage, based in Cleveland, Ohio, offers self-storage and moving services across the United States through their multiple locations. As a storage concierge service, they provide packing and moving supplies, arrange truck rentals, and contact movers in Addison, IL on behalf of clients. Their storage facilities cater to varied needs, whether for residential or business items, and include personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage. Compass Self Storage prioritizes customer satisfaction, offering a range of amenities for a hassle-free storage experience, such as contactless rentals, secure entry access, and month-to-month leases.
Compass Self Storage
About Compass Self Storage
Additional Cities Served: Melrose Park, Westmont, Elmwood Park, Maywood, Franklin Park
Moving Services
- Packing Supplies
- Truck Rental
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.19/10
Nationwide Average: 8.44/10
Compass Self Storage is highly regarded for its excellent customer service, professionalism, and efficient moving services, with overwhelmingly positive experiences despite a few concerns about pricing adjustments.
Recent Reviews Mention...
“Best customer service implies overall high quality”
“good service”
“Great service”
2. Affordability
8.57/10
Nationwide Average: 7.69/10
Compass Self Storage is overwhelmingly praised for its great prices, reasonable rates, and various options that save customers money despite a few mentions of rate increases.
Recent Reviews Mention...
“Mentioned great prices indicating affordability”
“Very easy to transfer units and lowered my monthly payment”
“affordable”
3. Communication
9.58/10
Nationwide Average: 7.53/10
Compass Self Storage evidently excels, with numerous mentions of staff members like Jeannie and Megan providing exceptional customer service, being knowledgeable, helpful, and patient, although there were minor issues with contacting corporate and a manager not returning calls.
Recent Reviews Mention...
“Great knowledgeable staff”
“wonderful staff mentioned”
“got great customer service from the manager, Jeannie”
4. Stick to Prices
3.18/10
Nationwide Average: 5.99/10
Compass Self Storage largely disappoints customers with unexpected rate increases and not honoring promotions, despite a few instances of price matching.
Recent Reviews Mention...
“rate increases despite negotiation attempts”
“raised the rent unexpectedly”
“price matched the online promotion”
5. Speed
9.17/10
Nationwide Average: 8.58/10
Compass Self Storage is consistently praised for their quick, efficient, and faster than expected service, with special mention of their move-in process being completed in less than 15 minutes.
Recent Reviews Mention...
“Faster than I expected actually”
“amazingly fast”
“Speedy service by Megan”
6. Friendliness
9.92/10
Nationwide Average: 8.91/10
Compass Self Storage consistently receives praise for its knowledgeable, helpful, and exceptionally friendly staff, making customer experiences pleasant and welcoming.
Recent Reviews Mention...
“Great knowledgeable staff”
“staff is wonderful”
“Jeannie has a nice welcoming spirit.”
7. Will Hire Again
9.05/10
Nationwide Average: 8.18/10
Compass Self Storage demonstrates a highly favorable trend, with the majority of customers expressing satisfaction and a strong inclination towards using their services again, underscored by repeated endorsements and appreciations for their experience, despite a few criticisms regarding rate adjustments.
Recent Reviews Mention...
“would hire again”
“would hire again”
“recommend this company and would hire again”
8. Professionalism
9.26/10
Nationwide Average: 8.31/10
Compass Self Storage clearly demonstrates a consistently high level of professionalism, knowledge, and helpfulness across various staff members, with nearly all reviews praising the professional conduct of the team.
Recent Reviews Mention...
“Great knowledgeable staff”
“Cindy and Jeannie exhibited professionalism.”
“appreciate the professionalism and dedication”
9. Conflict Handling
6.12/10
Nationwide Average: 4.07/10
Compass Self Storage receives mixed but generally positive feedback for its efforts, highlighted by commendable actions from staff members like Megan, even amidst some criticisms regarding handling of rate increases and customer service issues.
Recent Reviews Mention...
“Genie was super helpful when an issue occurred”
“no willingness to moderate rate increases”
“so willing to help”
Customer Insights
Cost: $ 236.00 from 3 reviews
Great Crew Members
| Jeannie, Evelyn | Jeannie very professional and Evelyn great assistant |
| JD | Helped and provided great service |
| Jeannie | excellent customer service and knowledge |
| Jeannie | Jeannie was great |
| Jeannie | got great customer service from the manager |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
Addison Moving Services
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