PODS Moving & Storage has been in business for nearly 25 years, providing moving and storage solutions for both residential and commercial customers. Operating not only in the United States but also in Canada, Australia, and the United Kingdom, it offers its services in various areas. Particularly in Indiana, they are one of the movers in Fort Wayne, IN you might come across. They provide local, long-distance, and international moves. Customers have a variety of container sizes (8-foot, 12-foot, and 16-foot) to choose from, fitting different needs, ensuring the safe loading and unloading via their unique PODZILLA hydraulic system. On top of moving and storage, they extend their service to provide packing supplies, car shipping services, and connections to local packing and loading professionals. Their business model leans towards offering flexibility, convenience, and personalized service, setting them apart from traditional moving companies.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Huntington, Hartford City, Berne, Leo-Cedarville, Albion, Antwerp
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- MoveIn Services
- Safely Ship Your Vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives a highly polarized feedback with numerous customers expressing exceptional satisfaction with the ease and effectiveness of their moving services, while a significant portion also reports extremely negative experiences citing poor customer service, hidden fees, and stressful interactions.
Recent Reviews Mention...
“worst company I have ever hired”
“would not recommend this company”
“Horrible customer service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally delivers on time and provides professional service, although there are notable instances of scheduling issues and last-minute changes that have caused inconvenience for some customers.
Recent Reviews Mention...
“they will deliver whenever they want”
“Items arrived on time, perfect scheduling”
“delivery date changed without notification”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally is perceived as expensive and not cost-effective, with customers expressing concerns over hidden fees and extra charges, although a few find the pricing reasonable or even cheaper than anticipated.
Recent Reviews Mention...
“risks losing... much more money than the service costs”
“not worth using at any price”
“massive hidden fees make it very expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has received mixed reviews, with some customers praising their informative and helpful service while others criticize the company for poor communication and difficulty in reaching customer service.
Recent Reviews Mention...
“the delivery guy was a little hard to work with”
“they were informative”
“have no idea about providing decent service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently deviates from initial estimates with hidden fees and lack of disclosure, although there is an instance where pricing remained consistent despite scheduling changes.
Recent Reviews Mention...
“tell you the container will arrive one day... deliver it whenever”
“they have cheated seniors including me”
“massive hidden fees show price inconsistency”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for the patient, kind, and courteous demeanor of their staff, though there is an isolated report of rudeness.
Recent Reviews Mention...
“they were calm and patient”
“Chandler was patient and kind”
“the guy that came was very nice”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has received a mix of sentiments ranging from customers expressing strong intentions to rehire and recommend to others, to those with clear dissatisfaction and regret, stating they would neither hire the company again nor suggest their services to others.
Recent Reviews Mention...
“regret having hired these people”
“would not recommend or hire again”
“refused to let me talk to management”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage receives mixed reviews, with some customers praising individual crew members like Phil and Chandler for exceptional service, while others criticize the company for a lack of decent service and unprofessional customer service experiences.
Recent Reviews Mention...
“people who have no idea about providing decent service”
“Lack of proper service assistance”
“Chandler was outstanding in his workmanship”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage shows a mixed attitude with instances of prompt resolution and accommodation contrasted by several cases of refusal to address or rectify customer issues.
Recent Reviews Mention...
“Refused to resolve my issue”
“willing to work with us on location change”
“he solved the issues immediately”
Great Crew Members
| Chandler | mentioned great service by Chandler |
| Phil Wiley | Phil was nice, efficient, and explained everything clearly |
| Phil Wiley | efficient and good communication |
| Phil Wiley | Thanks Phil Wiley! |
| Phil Wiley | driver was great |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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