Bekins Van Lines, Inc.

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based on 1388+ data points
Circle Info

About Bekins Van Lines, Inc.

Based in Indianapolis, Bekins Van Lines is one of the oldest moving companies in the US. Founded in 1891, today, Bekins specializes in long-distance relocations of all types, including residential household moves, corporate relocations, military moves, and more. With locations all over the country, including a network of storage warehouses and interstate moving agents, Bekins is among Indiana's top choices for long-distance, cross-country, and even international moves. Its huge network of moving resources makes Bekins capable of performing even the most complicated or largest of moves, including specialty moves of pianos, safes, antiques, and other valuable items.

Moving Services

  • Household and residential moves
  • International moves
  • Employee relocation
  • Military and government moves
  • Packing services
  • Packing supplies
  • Specialty moving services and items
  • Valuation and protection
  • Storage
  • Moving estimates and pricing
USDOT Interstate License
Circle Info

Authorized

for Interstate Moves

Last Checked: 01/09/25

USDOT

2256609

ENTITY TYPE

Carrier

*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx

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Summarized Review of Bekins Van Lines, Inc.

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

8.24/10

Nationwide Average: 8.44/10

Comment Dots

Bekins Van Lines, Inc. receives high praise for their professionalism, punctuality, excellent moving experiences, and reliability, though there are occasional reports of dissatisfaction concerning lost or damaged items and unprofessional service.

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Recent Reviews Mention...

Freda and the crew were very professional

Driver was punctual

excellent experience with the move

2. Punctuality

7.78/10

Nationwide Average: 8.07/10

Comment Dots

Bekins Van Lines, Inc. generally receives praise for their timely deliveries and consistent on-time performance, although there are some reports of significant delays and late arrivals.

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Recent Reviews Mention...

Driver was punctual

on time

Joe the Driver was on time

3. Affordability

7.72/10

Nationwide Average: 7.69/10

Comment Dots

Bekins Van Lines, Inc. generally offers competitive and reasonable prices, though there are some instances of customers perceiving the costs as higher than expected or feeling overcharged.

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Recent Reviews Mention...

price... could not be matched by any mover

overpaid for the move

Bekins was one of the least expensive

4. Communication

7.48/10

Nationwide Average: 7.53/10

Comment Dots

Bekins Van Lines, Inc. generally receives high praise for being responsive, informative, and maintaining good contact throughout the moving process, though a few instances of poor communication and customer service have been noted.

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Recent Reviews Mention...

the estimator was responsive

good communication

communication and follow-up throughout the process was top-notch

5. Stick to Prices

6.82/10

Nationwide Average: 5.99/10

Comment Dots

Bekins Van Lines, Inc. generally maintains accuracy in their estimates with many customers reporting the final cost being equal to or less than quoted, despite some instances of price increases and discrepancies leading to customer dissatisfaction.

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Recent Reviews Mention...

price increased by 50% after 3 months

no changes in the quoted costs

the estimate was excellent

6. Speed

6.69/10

Nationwide Average: 8.58/10

Comment Dots

Bekins Van Lines, Inc. generally provides speedy and efficient service, although there are several instances of significant delays and rushed, careless work that negatively impact customer experiences.

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Recent Reviews Mention...

did not rush or cut corners

delivery two days early

completed the truck loading in 3 hours

7. Friendliness

8.95/10

Nationwide Average: 8.91/10

Comment Dots

Bekins Van Lines, Inc. generally receives high praise for their courteous, respectful, and friendly staff, though a few reports of unprofessional behavior slightly mar an otherwise stellar reputation for customer service.

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Recent Reviews Mention...

help was courteous

were very respectful and fantastic

Everyone was so friendly

8. Will Hire Again

7.79/10

Nationwide Average: 8.18/10

Comment Dots

Bekins Van Lines, Inc. overwhelmingly receives positive feedback, with numerous customers expressing high satisfaction and a strong likelihood of employing their services for future moves, despite a few dissenting experiences.

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Recent Reviews Mention...

would recommend them to anyone for their move

would definitely not hire again

would hire again

9. Professionalism

8.26/10

Nationwide Average: 8.31/10

Comment Dots

Bekins Van Lines, Inc. receives overwhelmingly positive feedback for the courteous, knowledgeable, and efficient conduct of their movers, despite a few instances of criticism regarding unprofessional behavior and customer service issues.

Reviews Mention icon

Recent Reviews Mention...

Freda was very professional

fantastic and very respectful crew

so friendly and professional

10. Conflict Handling

2.56/10

Nationwide Average: 4.07/10

Comment Dots

Bekins Van Lines, Inc. generally appears to struggle with adequately resolving customer issues, often displaying a lack of accountability and effort to address or compensate for damages and complaints, despite a few instances of positive resolutions.

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Recent Reviews Mention...

did not rectify the price increase issue

issue with shuttle truck resolved effectively

company did not address the issue

11. Precision & Care

7.26/10

Nationwide Average: 8.01/10

Comment Dots

Bekins Van Lines, Inc. generally receives high praise for their careful and respectful handling of belongings, though there are several instances of significant damage and poor packing which raise concerns about consistency and reliability.

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Recent Reviews Mention...

help was careful with items

very respectful of both houses

took great care of everything

Customer Insights icon

Customer Insights

Cost: $ 17657.00 from 5 reviews


Interstate Move Duration: 10 days from 11 reviews

Great Crew Members icon

Great Crew Members

Freda,BrianFreda was professional, Brian & crew went above and beyond
Lori, Dan, Paul M.Lori and Dan super helpful, Paul M. led a great team
Boerman, Bekinsdeserved a praise
Joeexcellent about how to pack
Carlos,Richard,FrankOur driver and his team were kind, helped sweep my house
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Bekins Van Lines, Inc.

Location
8010 Castleton Rd, Indianapolis, IN, 46250
Phone
(463) 208-4253
Link
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