Master Movers is a locally owned and operated moving company that has been helping people in Indianapolis, IN, move for over 15 years. This company performs both residential and commercial moves on a local, long-distance, and even interstate basis, so no matter where you're going, Master Movers can take you there. Its fleet of modern trucks and team of trained professionals are equipped to handle any size of move, plus partial packing, furniture disassembly/reassembly and more. With thousands of happy customers served and a history of superior customer service, Master Movers is one of Indianapolis' premier moving companies.
Master Movers
based on 1163+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Master Movers
Additional Cities Served: Carmel, Fishers, Noblesville, Westfield, Plainfield, ZionsvilleShow More >
Moving Services
- Local Moves
- Interstate Moves
- Commercial Moves
- Storage Options
- Office Moving
- Packing Supplies
- Military Moving
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Master Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
4.13/10
Nationwide Average: 8.44/10
Master Movers has a highly polarized reputation, with numerous customers praising their professionalism and efficiency, while many others criticize the service as unprofessional, damaging, and fraught with issues, leading to a divided view on the company's reliability.
Recent Reviews Mention...
“terrible overall experience with the moving service”
“Received items in good condition but had issues.”
“STAY AWAY FROM THEM reflects poor quality.”
2. Punctuality
4.02/10
Nationwide Average: 8.07/10
Master Movers has received mixed feedback, with several customers praising their timeliness and professionalism, while a significant portion report issues with late deliveries, changes in schedules without proper notification, and lack of communication.
Recent Reviews Mention...
“Items delivered much later than promised.”
“repeated lies about the date of delivery.”
“Prompt, professional & affordable!”
3. Affordability
3/10
Nationwide Average: 7.69/10
Master Movers is predominantly criticized for significant price increases from initial quotes, leading to a general sentiment of them being unaffordable and engaging in overcharging practices.
Recent Reviews Mention...
“move ended up extremely expensive”
“reasonable pricing”
“Prompt, professional & affordable!”
4. Communication
3.18/10
Nationwide Average: 7.53/10
Master Movers faces significant criticism for their overall lack of responsiveness and professionalism, although there are isolated instances of satisfactory interactions noted by some clients.
Recent Reviews Mention...
“Poor communication throughout the process.”
“playing phone tag with no set delivery date.”
“Repeated calls without response”
5. Stick to Prices
1.9/10
Nationwide Average: 5.99/10
Master Movers consistently receives criticism for significantly exceeding initial estimates and adding unexpected fees, leading to widespread customer dissatisfaction.
Recent Reviews Mention...
“did not stick to the quoted price at all”
“Quoted estimate was cheaper, but faced extra fees.”
“Quote was not honored initially”
6. Speed
3.76/10
Nationwide Average: 8.58/10
Master Movers receives mixed reviews, with some customers praising their quick and efficient service, while a significant number of others criticize them for slow, inefficient moves that took significantly longer than expected.
Recent Reviews Mention...
“over 5 hrs for a two bedroom move”
“can't believe how fast I got my stuff”
“Quick and friendly”
7. Friendliness
6.91/10
Nationwide Average: 8.91/10
Master Movers exhibits a mixed sentiment with many customers highlighting the kindness, politeness, and professionalism of the staff, while a noticeable portion of feedback also describes instances of rudeness, unprofessional behavior, and negative experiences with the crew and management.
Recent Reviews Mention...
“employees are very kind”
“All crew members were nice”
“driver was patient and helpful”
8. Will Hire Again
3.85/10
Nationwide Average: 8.18/10
Master Movers shows a deeply polarized customer base, with many customers either strongly dissatisfied, stating they would never hire the company again, or highly pleased, expressing strong intentions to rehire and recommend the service.
Recent Reviews Mention...
“would never use this company again”
“Due to the overall experience, would not hire again.”
“would've never had them come.”
9. Professionalism
4.06/10
Nationwide Average: 8.31/10
Master Movers has received mixed feedback, with numerous reports of unprofessional behavior alongside praise for courteous and professional conduct by some staff members.
Recent Reviews Mention...
“Crew tagged and loaded well but paperwork issues.”
“Crew conducted themselves well”
“they are professional and courteous”
10. Conflict Handling
1.54/10
Nationwide Average: 4.07/10
Master Movers overwhelmingly demonstrates a lack of effort and responsiveness in addressing customer complaints and making reparations for service failures.
Recent Reviews Mention...
“Partial refund offered after persistence”
“Did not respond well to inquiries about claims.”
“did not rectify losing all items”
11. Precision & Care
2.54/10
Nationwide Average: 8.01/10
Master Movers frequently faces criticism for damaging belongings and not managing the moving process with the necessary care, despite a few instances of satisfactory service.
Recent Reviews Mention...
“No items were damaged, but mattress not handled well.”
“Broke quite a bit of our furniture.”
“Broke a lot of our furniture”
Customer Insights
Cost: $ 4708.00 from 13 reviews
Hourly Minimum: 3 hours from 4 reviews
Local Move Duration: 5.5 hours from 13 reviews
Interstate Move Duration: 4 days from 14 reviews
Great Crew Members
| Jason | Jason was amazing |
| Larry | Such a great guy |
| Driver | knowledgeable and efficient, please give him a raise! |
| Steve | Steve was professional and made me feel comfortable |
| Steven | able to ride along with the driver |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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