Norms Moving & Hauling, based in Indianapolis, IN, has been providing moving and hauling services to Indiana residents and businesses since 1978. The company specializes in moving and hauling, professional packaging, trash removal, and office tear down and rebuild services. With a long-standing presence in the community, Norms Moving & Hauling has garnered over 200 positive online reviews, highlighting their commitment to serving their community statewide. Combining decades of experience, a wide range of services, and excellent customer reviews, Norms Moving & Hauling sets itself apart from other moving companies in the area.
Norms Moving & Hauling
based on 333+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Norms Moving & Hauling
Additional Cities Served: Carmel, Fishers, Noblesville, Greenwood, West Lafayette, WestfieldShow More >
Moving Services
- Fast and WorryFree Moving
- Statewide Hauling in Indiana
- Professional Office Setup for Your Business
- Professional Packaging Services
- Trash Removal Service
- Office Tear Down & Rebuild Services
USDOT Interstate LicenseIf you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Not Authorized
for Interstate Moves
Last Checked: 01/09/25*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Norms Moving & Hauling
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.81/10
Nationwide Average: 8.44/10
Norms Moving & Hauling has mixed reviews, with many customers praising their efficiency, professionalism, and overall great service, while a significant minority report severe issues such as no-shows, uncompleted moves, and dissatisfaction with move quality or pricing.
Recent Reviews Mention...
“great work by movers”
“The 2 movers were great but many issues”
“worked so hard moving all of our furniture and boxes”
2. Punctuality
5.5/10
Nationwide Average: 8.07/10
Norms Moving & Hauling has a mixed reputation, with multiple instances of failing to show up or being late, albeit some customers did report that they were on time.
Recent Reviews Mention...
“they showed up on time”
“came 1.5 hours late”
“crew showed up on time”
3. Affordability
6.6/10
Nationwide Average: 7.69/10
Norms Moving & Hauling seems to have mixed reviews, with some customers feeling overcharged or reporting prices significantly higher than quoted, while others believe the service provided justifies the cost or even find it competitively priced.
Recent Reviews Mention...
“was not given promised discount”
“the price was extremely fair”
“Price was the most competitive”
4. Communication
3.95/10
Nationwide Average: 7.53/10
Norms Moving & Hauling generally struggles with responsiveness and clear communication, although there are a few instances of accommodating and timely interactions noted by customers.
Recent Reviews Mention...
“great communication before and during scheduling”
“stopped responding/answering calls”
“never called to let me know”
5. Stick to Prices
3.31/10
Nationwide Average: 5.99/10
Norms Moving & Hauling frequently receives criticism for not honoring original quotes and adding unexpected fees, despite a few positive remarks about their flexibility with fixed pricing.
Recent Reviews Mention...
“did not stick to the quoted price”
“they doubled the quoted price unexpectedly ”
“they under quote and then show up asking for more”
6. Speed
7.77/10
Nationwide Average: 8.58/10
Norms Moving & Hauling generally provides quick and efficient service, with the majority of reviews highlighting their promptness and ability to complete moves in a timely manner.
Recent Reviews Mention...
“extremely efficient and quick”
“never showed up for my move”
“Loaded and unloaded my stuff fast”
7. Friendliness
8.3/10
Nationwide Average: 8.91/10
Norms Moving & Hauling generally receives high praise for their polite, professional, and cheerful staff, though there are isolated reports of grumpiness and lack of friendly greetings.
Recent Reviews Mention...
“very professional and friendly”
“always friendly and good humored”
“were professional and personable”
8. Will Hire Again
6.31/10
Nationwide Average: 8.18/10
Norms Moving & Hauling has mixed reviews, with a significant portion of customers expressing strong satisfaction and loyalty, while a notable minority have had negative experiences, strongly advising against rehiring or recommending them.
Recent Reviews Mention...
“recommend this company and would hire again”
“would not recommend under any circumstances”
“have used them three times and never disappointed”
9. Professionalism
6.32/10
Nationwide Average: 8.31/10
Norms Moving & Hauling receives mixed reviews, with several customers praising their professionalism and efficiency, while a few others criticize their organization and behavior.
Recent Reviews Mention...
“horribly unprofessional”
“very professional”
“let my calls go to voicemail after being late”
10. Conflict Handling
2.75/10
Nationwide Average: 4.07/10
Norms Moving & Hauling displays a mixed performance, with commendable efforts in repairing damaged furniture and providing additional services at no extra cost, yet they struggle with timely communication and addressing issues related to tardiness.
Recent Reviews Mention...
“did not get our deposit back”
“no willingness to right the wrong demonstrated”
“they did not communicate or rectify their tardiness”
11. Precision & Care
8.11/10
Nationwide Average: 8.01/10
Norms Moving & Hauling is generally very proficient, ensuring minimal damage and demonstrating significant attention to detail in protecting customers' belongings.
Recent Reviews Mention...
“everything got to where it needed to be safely”
“found a lot of things scratched and broken”
“handled furniture move with care”
Customer Insights
Local Move Duration: 2.25 hours from 8 reviews
Great Crew Members
| Manuel | Manuel is an amazing hard worker |
| Norm | deserved praise for having a team with zero breakage |
| Norm | Norm decided not to do the move |
| Norm | Norm checks in on the progress |
| Norm | Norm led an efficient operation |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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