PODS Moving & Storage offers a convenient and affordable solution for people who need to move, whether they’re headed across town or across the country. Since pioneering portable storage in 1998, it has grown to become an industry leader, providing services in 46 states. PODS containers can be delivered right to your driveway, where you can load them with your belongings on your own time. But if you need help, the company can find local packers and loaders to do the heavy lifting. You can keep your container as an at-home storage unit for as long as you need. Or you can let PODS deliver it to your new home or take it to its local storage facility. Whatever you prefer, you can rest assured that your belongings will be safe inside your PODS container. PODS has a location in Indianapolis, catering to the needs of residents in the metropolitan area. If you need further information about moving services in Indianapolis, IN, feel free to explore. Call now to get a free quote.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Fishers, Noblesville, Lawrence, Plainfield, Zionsville, BrownsburgShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Storage OnSite
- Residential Moving
- Commercial Moving
- Moving and Storage Supplies
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage is generally esteemed by most customers for its excellent service and moving experience, though a few have reported dissatisfaction with certain aspects.
Recent Reviews Mention...
“highly recommend the company”
“terrible service and experience”
“highly recommend PODS”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally receives positive feedback for their timely deliveries and pickups, though there are notable instances of dissatisfaction due to delays and missed appointments.
Recent Reviews Mention...
“Scheduling was easy and timely”
“delivered and picked up ON TIME”
“Pods did not deliver on time”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with some customers finding value for their money despite higher prices and hidden fees, while others appreciate its lower costs compared to competitors.
Recent Reviews Mention...
“A bit expensive but worth it”
“Sure, I wish the price was lower”
“over $1,000 cheaper than another company”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has received mixed feedback, with some customers praising the ease of scheduling and customer service responsiveness, while others criticize it for poor communication, misleading information, and difficulties in contacting the company.
Recent Reviews Mention...
“Scheduling was easy”
“the website made it very easy to manage”
“employees answered whenever needed”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage has mixed reviews, with several customers praising their accuracy and transparency, while a significant number express dissatisfaction due to additional fees and discrepancies between quotes and final charges.
Recent Reviews Mention...
“did exactly what they said they would do”
“didn't stick to quoted prices”
“City Service not provided as advertised.”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage overwhelmingly receives praise for the amiable and helpful nature of its staff and delivery personnel, though there are isolated claims of unhelpful behavior.
Recent Reviews Mention...
“Delivery men were friendly and helpful”
“drivers and sales reps were friendly”
“invented an issue that didn’t exist”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has a majority of customers expressing a high likelihood of returning for their services despite a notable fraction of dissatisfied individuals citing various issues that would prevent them from rehiring the company.
Recent Reviews Mention...
“would recommend highly and use again”
“recommend this company and would hire again”
“DON'T USE!”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives positive feedback, with numerous customers highlighting the professionalism of specific team members and overall commendable staff conduct, despite a few reports of unsatisfactory experiences.
Recent Reviews Mention...
“terrible service and experience”
“Lance and Joey were very professional”
“professionalism noted in customer service”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage seems overwhelmingly unhelpful and reluctant to resolve customer issues effectively, with customers often facing refusal for assistance, difficulty in obtaining refunds, and lack of resolution to their problems.
Recent Reviews Mention...
“asked me to jump through hoops”
“no assistance offered when service was not available.”
“no resolution after two months of calling”
10. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage generally ensures items arrive without damage, though there are isolated reports of significant issues like mold and damage.
Recent Reviews Mention...
“possessions arrived without a single bit of damage”
“nothing was damaged”
“Pod was indoors so items were protected”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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