If you’re looking for a cheap and efficient way to move, then U-Pack may be the perfect solution. The service offers affordable rates that won’t break any bank accounts and fast turnaround times, so customers don’t have to wait weeks for their items to arrive. With U-Pack’s convenient door-to-door service, you get a metal and weatherproof container delivered right to your home. There’s no need to worry about driving. Simply pack and load the container, and the company will take it to your new residence or storage facility. The containers fit into a single parking space and are easy to load and park. Plus, there are no surprise charges – this company offers free online quotes with no hidden fees. U-Pack can help you move anywhere in the country through its nationwide network of service centers. It has a location in Whitestown, serving families and businesses in Greater Indianapolis, IN.
U-Pack
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About U-Pack
Additional Cities Served: Carmel, Fishers, Noblesville, West Lafayette, Westfield, PlainfieldShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
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Awards
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
U-Pack is highly praised for its exceptional service, reliability, and customer satisfaction, with only a few instances of dissatisfaction noted.
Recent Reviews Mention...
“liked using U-Pack/ABF”
“This could not have gone better”
“service was still great despite affordable pricing”
2. Punctuality
Nationwide Average: 8.07/10
U-Pack generally maintains a high standard of timely deliveries, despite a few instances of delays and communication issues.
Recent Reviews Mention...
“driver arrived well outside estimated drop-off time”
“They arrived when they said they were going to”
“do not inform if delayed.”
3. Affordability
Nationwide Average: 7.69/10
U-Pack is highly regarded for its cost-effectiveness, offering services at prices perceived to be significantly lower than alternatives, emphasizing its value as a budget-friendly choice for consumers.
Recent Reviews Mention...
“rented a uhaul truck and hired help at additional cost”
“It was half the price of the pod from the other company”
“far cheaper than most moving companies”
4. Communication
Nationwide Average: 7.53/10
U-Pack overwhelmingly receives high praise for its friendly, informative staff, excellent customer service, and clear, helpful communication, with some isolated complaints about miscommunication and delays.
Recent Reviews Mention...
“customer care didn't offer any help”
“misadvised by ABF dispatch about drop-off times”
“The staff was friendly and informative”
5. Stick to Prices
Nationwide Average: 5.99/10
U-Pack consistently delivers on its promises, with customers praising the company's honesty, reliability, and transparent billing, ensuring that they only pay for what they use.
Recent Reviews Mention...
“extremely reliable with their estimates”
“honest billing up front before we signed”
“No indication of price issues.”
6. Speed
Nationwide Average: 8.58/10
U-Pack has received mixed reviews, with some customers finding the service unexpectedly quick while others experienced significant delays.
Recent Reviews Mention...
“Service is very slow.”
“move was slower than estimated 5-7 days”
“Had cubes removed in one day”
7. Friendliness
Nationwide Average: 8.91/10
U-Pack consistently impresses with its staff, from drivers to associates, being described as exceptionally kind, helpful, courteous, polite, accommodating, and genuinely pleasant throughout the service process.
Recent Reviews Mention...
“each driver was extremely nice and helpful”
“The staff was friendly”
“courteous at every step”
8. Will Hire Again
Nationwide Average: 8.18/10
U-Pack exhibits overwhelmingly positive feedback, illustrating a strong customer inclination to reuse their services for future moves.
Recent Reviews Mention...
“had to find alternative moving help at last minute”
“I strongly recommend”
“Highly recommend”
9. Professionalism
Nationwide Average: 8.31/10
U-Pack is highly regarded for their professionalism, courtesy, and reliability, despite a minor concern regarding overbooking.
Recent Reviews Mention...
“professional, convenient, courteous”
“unprofessional to get overbooked, but still good”
“professional interactions and thorough explanations”
10. Conflict Handling
Nationwide Average: 4.07/10
U-Pack exhibits mixed reactions, with some customers appreciating their effort to resolve issues promptly while others criticize their lack of responsibility and poor responsiveness.
Recent Reviews Mention...
“did not provide alternative help for their equipment problem”
“they compensated us for the delay”
“patient and quick to solve issues”
11. Precision & Care
Nationwide Average: 8.01/10
U-Pack generally ensures belongings arrive in excellent condition, though there have been isolated incidents of damage.
Recent Reviews Mention...
“Nothing was broken. Not even a scratch”
“belongings were in great shape upon arrival”
“No damage”
Customer Insights
Interstate Move Duration: 7 days from 8 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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