Website Information: "Rey's Reliable Movers has been providing top-notch moving services for over two decades. Based in Austin, Texas, we have expanded to serve several other Texas cities, ensuring coverage across the state. As a family-owned and operated business, we pride ourselves on delivering personalized and attentive service to each client. Our services span from local residential moves to comprehensive commercial relocations. Our team is especially recognized for our meticulous planning process and clear communication, making even the most complex moves stress-free." Based on the provided website information, Rey's Reliable Movers presents itself as a seasoned moving company with over 20 years of experience in the industry. The company operates out of Austin, Texas, but also serves various other cities within the state, indicating a statewide service area. As a family-owned and operated business, Rey's Reliable Movers emphasizes personalized services tailored to each client's unique needs. They offer a range of moving services including local residential relocations and full-scale commercial moving solutions. The company distinguishes itself from competitors through its meticulous planning and effective communication, aimed at providing a seamless and stress-free moving experience.
Rey's Reliable Movers
About Rey's Reliable Movers
Additional Cities Served: Tinley Park, Bartlett, Highland Park, Chicago Heights, Park Forest, Lake ForestShow More >
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Summarized Review of Rey's Reliable Movers
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Rey's Reliable Movers is highly praised for their professionalism, efficiency, and exceptional moving services, with only a couple of minor grievances noted.
Recent Reviews Mention...
“amazing service by Ray and Chris”
“smart tv was damaged and dresser corner missing”
“Reliable service and did a great job moving furniture”
2. Punctuality
Nationwide Average: 8.07/10
Rey's Reliable Movers consistently demonstrates exceptional reliability, always arriving on time, even under challenging conditions, and showing a deep respect for their customers' schedules.
Recent Reviews Mention...
“were prompt”
“On time”
“they were prompt despite a wild winter storm”
3. Affordability
Nationwide Average: 7.69/10
Rey's Reliable Movers is overwhelmingly perceived as offering great value with competitive, reasonable rates, despite a single report of being charged more than expected.
Recent Reviews Mention...
“Reasonably priced”
“affordable service”
“prices were great”
4. Communication
Nationwide Average: 7.53/10
Rey's Reliable Movers is consistently praised for their responsiveness, professionalism, and effective communication, ensuring clients are well-informed and accommodated throughout the moving process.
Recent Reviews Mention...
“able to accommodate our request efficiently”
“overly accommodating”
“polite and thoughtful with questions and answers”
5. Stick to Prices
Nationwide Average: 5.99/10
Rey's Reliable Movers generally maintains their quoted prices with most customers appreciating no hidden fees and the final bill being as anticipated, though there are rare instances of dissatisfaction due to unexpected charges.
Recent Reviews Mention...
“Very explicit about the hourly rate and truck fee”
“did not charge extra for unforeseen tasks”
“no hidden fees, final bill as anticipated”
6. Speed
Nationwide Average: 8.58/10
Rey's Reliable Movers consistently receives high praise for being exceptionally fast, efficient, and dedicated, with specific commendations for their quick loading, unloading, and overall moving processes.
Recent Reviews Mention...
“fast”
“fast on loading and unloading”
“moved everything out so quick”
7. Friendliness
Nationwide Average: 8.91/10
Rey's Reliable Movers consistently exhibits exceptional politeness, respectfulness, and a welcoming demeanor, despite a single report of discontent.
Recent Reviews Mention...
“Professional & friendly”
“team is super dedicated”
“very professional, efficient, polite”
8. Will Hire Again
Nationwide Average: 8.18/10
Rey's Reliable Movers overwhelmingly receives positive feedback for their services, with the vast majority of customers expressing a high likelihood of rehiring and recommending them, despite a few isolated reports of dissatisfaction.
Recent Reviews Mention...
“would hire Ray and Chris again”
“Highly recommended”
“will not change my review at all”
9. Professionalism
Nationwide Average: 8.31/10
Rey's Reliable Movers consistently demonstrated high standards of professionalism, efficiency, and friendliness, receiving overwhelming praise for their conduct even under challenging conditions.
Recent Reviews Mention...
“Ray and Chris were professional”
“Professional & friendly”
“super professional despite a wild winter storm”
10. Conflict Handling
Nationwide Average: 4.07/10
Rey's Reliable Movers predominantly struggles, as evidenced by complaints about unresolved issues like not sending promised claim forms for damages, though there is an instance where they apparently went above and beyond.
Recent Reviews Mention...
“was supposed to send a claim form for the damaged tv only to not receive it”
“didn't right the wrong of breaking my tv”
“went above and beyond”
11. Precision & Care
Nationwide Average: 8.01/10
Rey's Reliable Movers overwhelmingly receives high praise for their cautious and meticulous handling, despite a few instances of damage.
Recent Reviews Mention...
“very careful with items”
“smart tv damaged and dresser had corner missing”
“work carefully with your items”
Customer Insights
Local Move Duration: 3 hours from 5 reviews
Great Crew Members
| Ray, Chris | excellent, prompt, reliable, professional, and careful |
| Rey | super dedicated with what they do |
| Louise, Alex | worked very hard and extremely professional |
| Chris,Luis | Chris and Luis provided exceptional service |
| Chris, Luis | great worker and great work environment they created |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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