PODS Moving & Storage, headquartered in Cedar Rapids, Iowa, has been a leading industry player for nearly 25 years. With 3,000+ associates and international services in Canada, Australia, and the United Kingdom, PODS provides personalized moving and storage solutions for residential and commercial customers. The company offers multiple container sizes, pay-as-you-go pricing, and adjustable scheduling, giving customers the flexibility to control their move. Additional services include packing supplies, car shipping, and connections to trusted local labor providers. Move.org recognized PODS as the best moving and storage container company of 2023.
PODS Moving & Storage
based on 144+ data points 
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Iowa City, Coralville, Anamosa, Iowa Falls, Mount Vernon, DyersvilleShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move In Services
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
6.65/10
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with several customers praising their service and value, whereas others express dissatisfaction due to issues like poor execution and service termination difficulties.
Recent Reviews Mention...
“absolutely would not hire PODS again”
“The pod received takes on water and is useless”
“too expensive for a simple service”
2. Punctuality
5.13/10
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with some customers praising their on-time service while many others experienced significant delays and scheduling issues.
Recent Reviews Mention...
“they were on time”
“they delivered late”
“Delivered on time but with potential delay addressed”
3. Affordability
4.52/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with most reporting it to be overpriced or not offering good value for money, although a few customers find it economical.
Recent Reviews Mention...
“they increased my monthly fee per container”
“Mention of waste of money suggests poor affordability”
“way overpriced for such a simple move”
4. Communication
5.29/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences are mixed, showcasing instances of outstanding responsiveness and customer service alongside repeated mentions of unresponsiveness and poor communication regarding various service aspects.
Recent Reviews Mention...
“PODS was responsive to the issue experienced”
“there was no answer when calling back”
“convenient to choose pick up and drop dates”
5. Stick to Prices
2.5/10
Nationwide Average: 5.99/10
PODS Moving & Storage has a predominantly negative reputation, with numerous complaints about unexpected charges, billing for unneeded services, and hidden fees, although there's a rare commendation for not incurring charges after an agreed date due to exceptional customer service.
Recent Reviews Mention...
“they would not lower the rate originally agreed upon”
“No charge after agreed pick-up date due to Cindy's help”
“extra cost incurred past the quoted prices”
6. Friendliness
8.55/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives high praise for their team's excellent attitude, professionalism, and pleasant nature, although there was a minor criticism regarding a lack of common sense from drivers.
Recent Reviews Mention...
“Cindy had a great attitude”
“customer service team was very impressive”
“server was fun and could handle multiple customers”
7. Will Hire Again
5.05/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received varying feedback, with several customers expressing strong discontent and vowing never to use the service again, while others highly recommend it and indicate a strong willingness to rehire for future needs.
Recent Reviews Mention...
“absolutely would not hire PODS again”
“will not use again because of the charges”
“very disappointed in the service”
8. Professionalism
6.89/10
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives praise for their organization and delivery but faces criticism for instances of unprofessional behavior and lack of knowledge.
Recent Reviews Mention...
“professional organization”
“Delivery drivers were professional”
“professionally done—simplified my life greatly”
9. Conflict Handling
4.63/10
Nationwide Average: 4.07/10
PODS Moving & Storage shows a polarized response, with several customers appreciating quick resolutions or refunds, while others reported inaction or refusal to address their issues satisfactorily.
Recent Reviews Mention...
“They issued a partial refund for the inconvenience”
“Cindy resolved the issue with the retaining wall”
“company fixed all the issues”
10. Precision & Care
5.6/10
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback, highlighting issues like water damage and pest infestation, despite some customers reporting their belongings arrived in perfect condition.
Recent Reviews Mention...
“Pod's perimeter allows water inside, damaging belongings”
“everything arrived in perfect condition”
“contents were infested with mice”
Customer Insights
Cost: $ 4160.00 from 3 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
10950 High Life Ct SW Ste 100, Cedar Rapids, IA, 52404
(877) 770-7637
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