PODS Moving & Storage is the perfect solution when you need to move your belongings, store them, or do both. This company has a service center in Des Moines that will provide you with a container you can load on your own right in your driveway. You can keep a unit as at-home storage or have it taken to POD’s secure local storage facility in Ankeny or Cedar Rapids, where you will have easy, unrestricted access. But if you’re relocating, PODS can drive your container straight to your new home, whether you’re moving across town or across the country. PODS can connect you with local packers and car shippers when needed. Long-term storage is also available if your house is undergoing extensive renovations. PODS’ portable storage units are weather-resistant and come in various sizes to fit your needs. They can be leased month-to-month, making them a risk-free storage option.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: West Des Moines, Ankeny, Urbandale, Marshalltown, Waukee, JohnstonShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage OnSite
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- Move In Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives high praise for their moving and storage services, emphasizing courteous staff, a seamless moving experience, and satisfactory customer interactions, despite a few reports of negative experiences regarding service, costs, and damages.
Recent Reviews Mention...
“terrible experience with the service”
“impressed with their service overall”
“The best service provided”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has received mixed feedback with incidents of last-minute delays and missed appointments, but also numerous praises for promptness and timely communication.
Recent Reviews Mention...
“informed of delay just hours before pickup”
“timing was prompt”
“agreed upon timing was excellent”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reactions, with some customers finding fair value and others criticizing the company for high costs and a lack of discounts on multiple units.
Recent Reviews Mention...
“Experienced excellent value compared to rental truck”
“they are overpriced”
“Expensive with no discount for multiple pods”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage receives mixed reviews, with numerous customers praising their excellent customer service and ease of communication, while a significant minority report issues such as poor follow-up, difficulty resolving issues, and inefficient call center interactions.
Recent Reviews Mention...
“Great customer service overall”
“they said they would follow up but never did”
“Friendly customer service”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally falls short of expectations with multiple instances of final charges exceeding quotes, though there is at least one report of commitments being met as promised.
Recent Reviews Mention...
“didn't honor discounts or credits as promised”
“we will not have our property until the 26th”
“Shipping charge was higher than quoted”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage is generally seen as swift and efficient, highlighted by quick pickups and fast unloading, although there was an instance of a considerably delayed availability for service.
Recent Reviews Mention...
“picked up and stored quickly”
“first available date was 8 weeks away”
“Was the first one scheduled because of early booking.”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently receives praise for its friendly customer service, with commendations for its personable drivers and courteous staff, although there is a single mention of rudeness.
Recent Reviews Mention...
“Friendly customer service”
“Every change made with a smile”
“they provide good customer service”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback, with some customers expressing high satisfaction and willingness to reuse their services, while others cite negative experiences and refuse to hire them again.
Recent Reviews Mention...
“would not hire again due to terrible experience”
“would not hire again”
“impressed with their service overall”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise for the knowledgeable and flexible staff, though there are instances of unprofessional conduct and unhelpful crew members that detract from the overall positive perception.
Recent Reviews Mention...
“driver's utter lack of professionality”
“professionalism of the employees”
“conducted themselves professionally”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage has received mixed feedback with some customers experiencing poor response and resolution efforts, while a few others acknowledge exceptional service and follow-through to rectify issues.
Recent Reviews Mention...
“denied my request and didn't resolve the issue”
“slow to respond to damage”
“did not inform about the damage, not helpful in reporting”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has a mixed reputation with some customers reporting significant damage while others praise the company for ensuring their belongings were not damaged at all.
Recent Reviews Mention...
“significantly damaged the awning”
“took great care to ensure no damage”
“damaged front porch and a gutter”
Customer Insights
Interstate Move Duration: 1 days from 3 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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