Richie Bros Junk Removal is a veteran and family-owned business based in the Des Moines, IA metro area, founded in 2020. They specialize in various junk removal services, including residential and commercial junk removal, appliance removal, yard waste disposal, and delivery services. They also offer the convenience of trailer drop-offs for clients undertaking their projects. Their approach is deeply rooted in their military background, ensuring professionalism, efficiency, and exceptional customer service. Richie Bros Junk Removal sets itself apart by promising competitive and transparent pricing, which is at least 15% less than their competitors. They are also committed to eco-friendly practices and ensuring client satisfaction, boasting a perfect 5-star customer ranking on Google. Their services extend to property managers, homeowners, and businesses across the Des Moines and surrounding areas.
Richie Bros Junk Removal
Moving Services
- Appliance Removal
- Delivery Services
Awards
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Summarized Review of Richie Bros Junk Removal
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Richie Bros Junk Removal receives consistent praise for their exceptional service, professionalism, and overall efficiency, making them highly recommended by satisfied customers.
Recent Reviews Mention...
“amazing job by movers”
“Prompt, courteous, and careful”
“great work by movers”
2. Punctuality
Nationwide Average: 8.07/10
Richie Bros Junk Removal consistently demonstrates exceptional timeliness and reliability in their service delivery, as evidenced by their on-time arrivals, quick responses, and ability to promptly remove items on short notice.
Recent Reviews Mention...
“they were on time”
“delivered trailer within a few hours”
“They arrived at the agreed time”
3. Affordability
Nationwide Average: 7.69/10
Richie Bros Junk Removal consistently impresses customers with their reasonable rates, fair pricing, and overall cost effectiveness, making them a highly affordable option in their sector.
Recent Reviews Mention...
“price was fair”
“had reasonable rates”
“very reasonable rates”
4. Communication
Nationwide Average: 7.53/10
Richie Bros Junk Removal is widely praised for their efficiency, responsiveness, professionalism, and exceptional customer service, making every interaction straightforward and satisfying.
Recent Reviews Mention...
“communication was efficient”
“were very responsive”
“Communication was great ”
5. Stick to Prices
Nationwide Average: 5.99/10
Richie Bros Junk Removal consistently matches their initial quotes, avoiding any unexpected fees and ensuring the final bill always aligns with the estimates provided.
Recent Reviews Mention...
“His quote was spot on”
“gives a “no more than …” price quote”
“final bill was within estimate”
6. Speed
Nationwide Average: 8.58/10
Richie Bros Junk Removal consistently demonstrates exceptional efficiency and swiftness in their work, from quick junk removal to cleaning out spaces effectively and rapidly.
Recent Reviews Mention...
“drop off and pick up were efficient”
“efficient”
“loaded everything then swept out the garage”
7. Friendliness
Nationwide Average: 8.91/10
Richie Bros Junk Removal consistently demonstrates exceptional courteousness and genuine warmth, with numerous mentions of their polite, friendly, and professional demeanor from satisfied clients.
Recent Reviews Mention...
“they are courteous”
“extremely courteous”
“Great people, friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Richie Bros Junk Removal has unequivocally demonstrated through countless testimonials that customers not only would rehire them but also highly recommend their services to others, citing reliability, satisfaction, and a strong intent to use them for any future needs.
Recent Reviews Mention...
“would absolutely work with them again”
“recommend this company and would hire again”
“recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Richie Bros Junk Removal consistently demonstrates exceptional professionalism, with the crew being frequently described as courteous, prompt, efficient, and highly skilled in conducting their services professionally across all interactions.
Recent Reviews Mention...
“extremely courteous, prompt, efficient”
“highly conducted themselves professionally”
“great to work with”
10. Conflict Handling
Nationwide Average: 4.07/10
Richie Bros Junk Removal consistently goes above and beyond to ensure client satisfaction, demonstrating a commitment to excellence and a readiness to exceed expectations in service.
Recent Reviews Mention...
“made sure client was satisfied”
“willing to move it for us”
“went above and beyond to help”
11. Precision & Care
Nationwide Average: 8.01/10
Richie Bros Junk Removal is highly praised for being respectful of property, carefully moving items without causing damage, ensuring nothing gets scratched, and going above and beyond by cleaning and protecting surfaces during removals.
Recent Reviews Mention...
“careful with your home”
“respectful of my property”
“removed items with care, no complaints, even swept out garage”
Great Crew Members
| Charlie | Charlie was awesome to work with and very accurate with his quote |
| Charlie | was very courteous and took everything asked |
| Charlie | Charlie and his team were highly recommended |
| Charlie | great guys and very reasonable rates |
| Charlie | Charlie was able to get out here quick |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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