Cita Van Lines
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.Additional Cities Served: Lansing, Parkville, Roeland Park, North Kansas City, Brookfield, Elwood
Have feedback for Cita Van Lines?
Error. Please try again later.
Summarized Review of Cita Van Lines
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Cita Van Lines generally receives high praise for their efficiency, professionalism, and smooth service, although there are a few instances of significant dissatisfaction.
Recent Reviews Mention...
“awesome and efficient”
“professional and fast service”
“did not recommend this company”
2. Punctuality
Nationwide Average: 8.07/10
Cita Van Lines has received mixed feedback, with some customers praising their promptness and efficiency while others have experienced significant delays.
Recent Reviews Mention...
“did not receive my stuff on time ”
“time frame was not correct ”
“showed up”
3. Affordability
Nationwide Average: 7.69/10
Cita Van Lines has received overwhelmingly negative feedback with a notable exception for competitive pricing.
Recent Reviews Mention...
“advertisement is fraudulent”
“service was terrible/horrific/bad ”
“shady ran business”
4. Communication
Nationwide Average: 7.53/10
Cita Van Lines has very inconsistent feedback, with some customers praising their helpfulness and customer service, while others report significant issues with responsiveness and frequent communication failures.
Recent Reviews Mention...
“zero to no updates or communication”
“kept calling and asking for information”
“terrible/horrific/bad communication ”
5. Stick to Prices
Nationwide Average: 5.99/10
Cita Van Lines has been criticized for adding many hidden fees, advertising fraudulently, and charging extra without prior disclosure.
Recent Reviews Mention...
“many hidden fees and double original quote”
“fraudulent advertisement and not as described”
“charged extra to bring items in ”
6. Speed
Nationwide Average: 8.58/10
Cita Van Lines received mixed feedback, with many praising the quick and efficient service, while a few noted significant delays and slow processes.
Recent Reviews Mention...
“very quick”
“fast service”
“delivered several days late”
7. Friendliness
Nationwide Average: 8.91/10
Cita Van Lines is generally perceived as very kind, quick, and helpful, although there was an isolated incident of rudeness from a driver.
Recent Reviews Mention...
“they are kind”
“very quick and helpful”
“so helpful”
8. Will Hire Again
Nationwide Average: 8.18/10
Cita Van Lines receives a mixed response with some customers praising their excellent service and recommending them, while others express strong dissatisfaction and would not hire them again."
Recent Reviews Mention...
“comfortable in a stressful situation”
“definitely would not go through this company to move again”
“would never hire again”
9. Professionalism
Nationwide Average: 8.31/10
Cita Van Lines generally receives high praise for their thorough and helpful service, though there are notable instances of dissatisfaction due to dishonesty and poor service.
Recent Reviews Mention...
“very professional and thorough”
“did a great job”
“professional service”
10. Precision & Care
Nationwide Average: 8.01/10
Cita Van Lines generally receives high praise for their packing and moving efficiency, though there are notable instances of damaged or missing items.
Recent Reviews Mention...
“great getting us packed and loaded”
“delivered broken items and damaged boxes”
“my bed mattress was damaged ”
Great Crew Members
| Vitalii | handled my move professionally and kindly |
| Vitaly,KD,Carlos | Vitaly and his team helped with packing and loading, KD and Carlos efficient unloading |
| David | lied about David's first day |
| Stefan,Oleg | hardest workers |
| Stefan,Oleg | so helpful getting all of my furniture down |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Ready to start your move?
Is this your moving company?
Claim your company listing to get connected with customers, enhanced placement, and more!
Claim My Free Listing Now
Additional Resources
Kansas City Moving Services
Nearby Cities
