Fry-Wagner Moving & Storage is a fourth-generation family-owned and operated relocation and logistics company that has been providing quality services since 1908. Based in the Midwest with locations in Kansas City, St. Louis, and Springfield, Missouri, the company's service area extends nationwide and internationally with the support of a global partner network. If you're looking for movers in Kansas City, MO, consider exploring your options as the city houses a variety of moving companies. Fry-Wagner specializes in residential moving and storage, commercial moves, warehousing and distribution, transportation, and logistics services such as final mile deliveries and reverse logistics. As an authorized agent of United Van Lines, the company boasts more than a century of experience and a commitment to superior service and customer satisfaction.
Fry-Wagner Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About Fry-Wagner Moving & Storage
Additional Cities Served: Overland Park, Kansas City, Olathe, Lawrence, Shawnee, Blue SpringsShow More >
Moving Services
- Residential moving
- Commercial moving
- Office moving
- Logistics services
- Warehousing services
- Final mile delivery services
- WhiteGlove/Final Mile Delivery Services
- Reverse logistics
- Inside pickup and delivery
- Liftgate equipment
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Summarized Review of Fry-Wagner Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Fry-Wagner Moving & Storage predominantly receives glowing reviews for their professionalism, efficiency, and pleasant moving experience, despite a few reports of dissatisfaction regarding responsiveness and damage during moves.
Recent Reviews Mention...
“Total move was a nightmare”
“Great choice for your relocation needs!”
“significant damage occurred despite repairs”
2. Punctuality
Nationwide Average: 8.07/10
Fry-Wagner Moving & Storage generally demonstrates a strong commitment to timeliness, despite a few instances of significant delays.
Recent Reviews Mention...
“The move went as promised and on the correct dates”
“Moved in on the planned date”
“They arrived on time”
3. Affordability
Nationwide Average: 7.69/10
Fry-Wagner Moving & Storage receives mixed reactions, with some customers feeling it offers great value and competitive prices, while others consider it expensive and question the cost relative to the damages incurred.
Recent Reviews Mention...
“thousands less than damages that were occurred”
“they are expensive”
“great value”
4. Communication
Nationwide Average: 7.53/10
Fry-Wagner Moving & Storage displays a mixed performance with numerous customers praising their responsiveness and customer service, while a significant minority report issues with responsiveness and transparency.
Recent Reviews Mention...
“standard answer is “we will get back to you in a day or so””
“excellent communications before, during, and after the move”
“My representatives were quickly responsive to all my questions”
5. Stick to Prices
Nationwide Average: 5.99/10
Fry-Wagner Moving & Storage shows mixed feedback, with instances of accurately meeting estimates as well as significant complaints about pricing discrepancies and not adjusting prices when issues arise.
Recent Reviews Mention...
“Wonderful job estimating the cost”
“rush you through signing documents”
“no complaints about pricing suggests sticking to quote”
6. Speed
Nationwide Average: 8.58/10
Fry-Wagner Moving & Storage generally receives high praise for quick and efficient service, though there are notable instances of dissatisfaction regarding delays and a sense of rush in offloading.
Recent Reviews Mention...
“finished packing early, moved unloading to an earlier date”
“Fast packing and loading”
“quick loading took under an hour”
7. Friendliness
Nationwide Average: 8.91/10
Fry-Wagner Moving & Storage overwhelmingly receives praise for their courteous, professional, and genuinely caring staff, despite a few negative experiences regarding conduct and responsiveness.
Recent Reviews Mention...
“Fry-Wagner was non responsive, rude to work with”
“packing and loading crews were very courteous”
“employees actually care”
8. Will Hire Again
Nationwide Average: 8.18/10
Fry-Wagner Moving & Storage has received predominantly positive feedback indicating high customer satisfaction and repeat business interest, despite some significant negative experiences.
Recent Reviews Mention...
“would not look till final claims had been processed”
“Great choice for your relocation needs!”
“would in no way recommend any of the services”
9. Professionalism
Nationwide Average: 8.31/10
Fry-Wagner Moving & Storage receives mixed feedback, with numerous accounts praising the team's professionalism, efficiency, and courtesy, while a significant number of reviews criticize the crew for unprofessional behavior, lack of care, and instances of negligence.
Recent Reviews Mention...
“unloaded and reloaded items causing loss”
“crew was highly professional”
“crew tore furniture parts and lacked care”
10. Conflict Handling
Nationwide Average: 4.07/10
Fry-Wagner Moving & Storage demonstrates a deeply mixed performance with instances of commendable effort to address issues promptly and professionally, contrasted by numerous accounts of reluctance to accept responsibility and inadequate resolutions.
Recent Reviews Mention...
“took over a year to make a final settlement”
“full claim settlement and professional repairs made”
“United did pay our full claim for unrepairable items”
11. Precision & Care
Nationwide Average: 8.01/10
Fry-Wagner Moving & Storage has a mixed reputation with numerous instances of exceptional care and professionalism contrasted by several reports of significant damage and mishandling.
Recent Reviews Mention...
“Not a thing was damaged in our move”
“Negligible damage to items after unpacking”
“multiple items destroyed or damaged due to poor handling”
Customer Insights
Interstate Move Duration: 6 days from 4 reviews
Great Crew Members
| Bill Olson | did a wonderful job repairing the damage |
| Larry, Deanna Schmidt | thoroughly pleased with the move service they provided |
| Bill Olson | did a wonderful job repairing the damage |
| Mr. Bandel | Ask for Mr. Bandel |
| Manny | Manny and his team are praised for being the best |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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