Launched in 2002, Secure Moving & Storage is a family-owned and operated moving company providing quality and safe local and long-distance transfers. Whether you are moving from your home, apartment, condo, assisted living facility, or storage unit, the company can help with your relocation. The company caters to residential and corporate clients in Overland Park and surrounding areas within Kansas City, MO. Its trained and professional movers are always willing to go the extra mile to ensure a stress-free move, whether you are moving a single item or an entire home or office, or you need packing, loading, or unloading services. From furniture moving to senior moving, Secure Moving & Storage helps move, pack, and store your items with provisions that include moving blankets, shrink wrap, and professional moving trucks.
Secure Moving & Storage
About Secure Moving & Storage
Additional Cities Served: Overland Park, Kansas City, Olathe, Shawnee, Lenexa, LeawoodShow More >
Awards
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Summarized Review of Secure Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Secure Moving & Storage is highly praised for its efficient, professional, and outstanding moving services, albeit with a few reports of dissatisfaction regarding damages and resolution.
Recent Reviews Mention...
“best movers to date and wonderful overall experience”
“crews did an outstanding job”
“damage to items and poor problem resolution”
2. Punctuality
Nationwide Average: 8.07/10
Secure Moving & Storage generally demonstrates timely service and communication, although there are a few instances of significant delays.
Recent Reviews Mention...
“were late but kept us informed”
“showed up 3 hours late”
“They called early and reassured safe conditions”
3. Affordability
Nationwide Average: 7.69/10
Secure Moving & Storage is widely regarded as providing competitive and reasonable pricing, often being cheaper than expected and delivering excellent value for the cost.
Recent Reviews Mention...
“Pricing was competitive”
“was cheaper than expected”
“Prices were more than reasonable”
4. Communication
Nationwide Average: 7.53/10
Secure Moving & Storage generally demonstrates outstanding effectiveness and responsiveness, although there are isolated instances of lack of responsiveness and accountability.
Recent Reviews Mention...
“Communication was on point from start to finish”
“never returned calls or responded to a claim”
“kept us informed and adjusted crew accordingly”
5. Stick to Prices
Nationwide Average: 5.99/10
Secure Moving & Storage is highly reliable and often costs less than expected, despite one report of not adhering to the initial quote.
Recent Reviews Mention...
“Assured not to be charged extra despite challenges”
“took $50 off the bill willingly”
“cost was at the low end of the original estimate”
6. Speed
Nationwide Average: 8.58/10
Secure Moving & Storage is overwhelmingly praised for their efficiency and quick service, with a vast majority of customers amazed by their fast and effective work despite a few concerns about carelessness and longer-than-expected move times.
Recent Reviews Mention...
“efficient, fast”
“never made us feel rushed even late in the day”
“quick and effective despite the heat”
7. Friendliness
Nationwide Average: 8.91/10
Secure Moving & Storage overwhelmingly demonstrates exceptional warmth and politeness, highlighted by their engaging and courteous service, despite a single report of not offering protective services for items.
Recent Reviews Mention...
“had fun and played good music”
“they are friendly”
“did not offer to wrap furniture or protect items”
8. Will Hire Again
Nationwide Average: 8.18/10
Secure Moving & Storage overwhelmingly receives positive feedback for its services, with a vast majority of customers expressing a high likelihood of rehiring and recommending the company, despite a few dissatisfied voices.
Recent Reviews Mention...
“recommend them without any hesitation”
“would hire again”
“would recommend to anyone”
9. Professionalism
Nationwide Average: 8.31/10
Secure Moving & Storage generally demonstrates high standards, with many customers noting exceptional service and conduct, despite a few reports of carelessness and denied responsibility.
Recent Reviews Mention...
“professionalism at its highest level”
“ignored claim and denied responsibility without investigation”
“excellent job on a very hot day”
10. Conflict Handling
Nationwide Average: 4.07/10
Secure Moving & Storage generally shows a lack of commitment and effort in addressing and resolving damage claims, as reflected by ignoring claims, offering generic apologies with insufficient compensation, and the owner's failure to resolve issues, despite a singular instance where some responsibility was acknowledged.
Recent Reviews Mention...
“ignored damage claim and refused to address the issue”
“generic apology with insufficient compensation offered”
“took some responsibility for the damage”
11. Precision & Care
Nationwide Average: 8.01/10
Secure Moving & Storage predominantly receives high praise for their meticulous attention to safeguarding furniture and belongings, despite a few instances of damage and dissatisfaction.
Recent Reviews Mention...
“secured while safely transporting my furniture”
“took great care of our things”
“mattress was damaged and credenza door was sticking”
Customer Insights
Local Move Duration: 3 hours from 9 reviews
Great Crew Members
Curtis | Curtis and the guys were great, fun, and careful |
Hutch, Marquise | worked hard on a hot day and were effective |
Trevor, Christian | great work by movers |
Josh, Cannon | fantastic and extremely professional |
Chris,Zach,Marquis | great job and very accommodating |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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