PODS Moving & Storage, widely recognized as the pioneer of portable storage containers, has been delivering exceptional services for nearly 25 years. The company originated as Portable on Demand Storage in 1998 and quickly revolutionized the industry, allowing customers to store their possessions conveniently in their driveways. The firm boasts over 245 storage center locations, servicing 46 states and six provinces in the USA besides expanding its footprint to the United Kingdom, Australia, and Canada. The company offers tailor-made long-distance moving solutions with added flexibility and control. These include built-in storage, adjustable scheduling, several container sizes, and even car shipping. Besides these, PODS provides packing supplies and partners with trusted local labor providers to assist its customers. The firm also distinguishes itself with PODZILLA, a unique hydraulic system enabling smooth handling of the containers. In 2023, PODS was recognized as a top moving and storage company by Move.org. Are you searching for more Wichita, KS moving companies? Head over to our list to find the best fit for your needs.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Derby, Newton, Andover, El Dorado, Winfield, Arkansas CityShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Packing and Loading Support
- Move-In Services
- Safely ship your vehicle
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives high praise for their professionalism, punctual deliveries, and excellent communication, though a few customers report dissatisfaction with the service and regrettable experiences.
Recent Reviews Mention...
“PODS Moving & Storage is the worst company to work with.”
“Regret over entire experience with Pods.”
“Chris was professional and punctual”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with several customers praising timely service while others report significant delays and scheduling issues.
Recent Reviews Mention...
“never showed up for scheduled pick up.”
“they were delayed by a full day”
“Chris was on time for the delivery”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews, with some customers appreciating the value and competitive prices, and others feeling the service is overpriced and faced issues with overcharging.
Recent Reviews Mention...
“Felt the rate was good”
“felt the pricing could be more flexible”
“Far too expensive”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has received mixed feedback, with some customers expressing great satisfaction with responsive, helpful interactions and smooth coordination, while others report frustrating experiences with unfulfilled promises, difficulties in contact, and poor service.
Recent Reviews Mention...
“they responded to my cancellation”
“kept promising delivery without fulfillment.”
“Infuriating customer service with poor communication.”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage generally appears to struggle with honoring their original billing promises, frequently charging customers more than initially quoted with isolated instances of accurate billing as per customer testimonials.
Recent Reviews Mention...
“didn't honor my cancellation request”
“extra $329 fee that wasn't on my original bill”
“didn't compensate for the extra day despite promise”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage generally provides quick and efficient service, with most customers appreciating the rapid and convenient loading/unloading process, although there are instances of significant delays.
Recent Reviews Mention...
“extremely delayed pick up and delivery.”
“makes everything quick and easy”
“the move was very speedy”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage consistently receives praise for their staff's courteousness, helpfulness, and highly professional attitude, overshadowing a single negative remark about rudeness.
Recent Reviews Mention...
“Chris was very courteous”
“Chris never stopped smiling and was extremely friendly”
“courteous, helpful, and very professional”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage receives mixed feedback with a number of customers expressing high satisfaction and likelihood of rehiring due to positive experiences, while a significant portion also express discontent and a clear unwillingness to use the service again.
Recent Reviews Mention...
“will not refer anyone to them”
“prefer this company over others”
“would utilize service for future moves”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage generally receives high praise, with customers frequently commending individuals by name for their professionalism, communication, and work ethic, although a few reports of unprofessional behavior slightly mar an otherwise commendable reputation.
Recent Reviews Mention...
“terrible and unprofessional company”
“very professional even when there was a problem”
“Chris was very professional”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage displays a largely inconsistent approach, with the majority of customers expressing dissatisfaction due to unaddressed complaints or unfulfilled promises, though a few customer experiences indicate exceptional service where staff went out of their way to solve issues.
Recent Reviews Mention...
“didn't rectify their mistake”
“promised to correct the issue but failed to deliver.”
“didn't receive promised adjustment”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage is generally praised for their meticulous attention to ensuring that items remain undamaged and secure, although there is an isolated report of dissatisfaction due to unaddressed property damage.
Recent Reviews Mention...
“no damage to my brand new driveway”
“Laureen Hill refuses to discuss payment for damaged property”
“No issues with shifting or breaking of contents.”
Great Crew Members
| Eddy, Devontae, Brayden, Roy, Janet, Franco | talked to these people during the process. |
| Chris | he was extremely friendly and professional |
| Chris | fast, courteous, helpful, and very professional |
| Chris | Chris provided a great experience with the POD delivery |
| Chris | because he was professional and punctual |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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