Compass Self Storage is a concierge storage service with multiple locations across the United States. This company provides storage solutions for personal, business, boat & RV, and pharmaceutical needs. They offer a variety of amenities to support customers' storage experiences, including climate-controlled units, indoor units, boxes and moving supplies, contactless rentals, digital surveillance, month-to-month leases, online rental, and secure entry access. Compass Self Storage facilitates easy processes for customers and provides moving services acting as a one-stop shop for all storage needs. In addition to their services, they are also able to connect you with trusted Covington, KY relocation experts to further assist with your moving needs. Continually focusing on customer satisfaction, they maintain clean, secure, and easily accessible facilities.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Moving Services
Awards
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Compass Self Storage receives overwhelmingly positive recognition for its exceptional service, professionalism, and friendliness, cementing its high repute among customers.
Recent Reviews Mention...
“highly recommend the service”
“Mark was great to work with”
“Amazing service”
2. Punctuality
Nationwide Average: 8.07/10
Compass Self Storage consistently demonstrates rapid and timely service, though there has been an instance of an unexpected delay.
Recent Reviews Mention...
“they were done storing our stuff in 20 minutes”
“they showed up the next day as planned”
“they were quick to assist me”
3. Affordability
Nationwide Average: 7.69/10
Compass Self Storage is overwhelmingly considered to provide great deals, competitive pricing, and substantial value, despite a few reports of rent hikes and price increases.
Recent Reviews Mention...
“rent hikes every 6 months”
“reasonable”
“at a great price”
4. Communication
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for its helpful, knowledgeable staff, exceptional customer service, and staff's ability to make processes easy and stress-free, though there are isolated reports of rude staff and bad customer service.
Recent Reviews Mention...
“Mark was helpful and knowledgeable.”
“staff always there to help”
“Make things easy during a stressful move”
5. Stick to Prices
Nationwide Average: 5.99/10
Compass Self Storage receives mixed feedback, with numerous customers praising their honesty and no hidden fees, while others criticize them for unexpected price increases and charging additional fees not initially disclosed.
Recent Reviews Mention...
“paying way more than advertised”
“no hidden fees”
“Mark lies to people about gift cards.”
6. Speed
Nationwide Average: 8.58/10
Compass Self Storage consistently provides quick, efficient, and friendly service, ensuring customers experience fast processes and moves, often remarking on how quickly they are able to get in and out.
Recent Reviews Mention...
“quick and friendly service”
“Quick”
“fast process”
7. Friendliness
Nationwide Average: 8.91/10
Compass Self Storage demonstrates an overwhelmingly positive sentiment with numerous mentions of staff being friendly, helpful, and specifically noting individuals like Mark, Malachi, Jennifer, Julie, Alex, Barbara, and Rob for their exceptional service, despite a singular negative remark about staff rudeness.
Recent Reviews Mention...
“Mark was helpful and knowledgeable.”
“Malachi was very understanding and patient”
“they are friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives a high level of endorsement, with the vast majority of customers expressing a strong intention to use their services again, alongside recommendations to others, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“not worth it”
“would hire again”
“would recommend this company and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Compass Self Storage consistently receives high praise for the professional demeanor and efficiency of its staff, notably highlighted by commendations for Mark's preparation, training, and courteous service, amidst a single report of unprofessional behavior.
Recent Reviews Mention...
“Mark was prepared for our arrival.”
“staff was professional in assistance”
“Was training his new employee well”
10. Conflict Handling
Nationwide Average: 4.07/10
Compass Self Storage generally receives high praise for their proactive and understanding approach, though there are isolated incidents of dissatisfaction regarding their problem resolution.
Recent Reviews Mention...
“very understanding when I was late on payments”
“Desk manager figured things out despite technical issues”
“resolved a payment issue quickly without late fees”
11. Precision & Care
Nationwide Average: 8.01/10
Compass Self Storage customers generally feel their belongings are safe and appreciate the clean handling, though concerns were raised regarding pest evidence and water damage.
Recent Reviews Mention...
“feel like my belongings are safe”
“Super clean handling of items”
“Items were safe”
Great Crew Members
| Mark | Mark had our unit clean and ready. |
| Malachi | helped me with everything and was very patient |
| Mark | Mark was great to work with |
| Mark | appreciate everything Mark does |
| Mark | Mark helped me a lot |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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