Compass Self Storage is a nationwide company with multiple locations across the United States, offering a variety of storage solutions for both residential and business needs. Their services include personal storage, business storage, boat and RV storage, pharmaceutical storage, and climate-controlled storage. Compass Self Storage acts as a storage concierge service, providing packing and moving supplies, arranging truck rentals, and contacting movers in Florence, KY on behalf of their customers. The company prides itself on customer satisfaction, offering numerous amenities to support customers throughout their storage experience, including secure entry access, digital surveillance, and month-to-month leases.
Compass Self Storage
Moving Services
- Packing Supplies
- Truck Rental
- Contact Moving Services
- Climate Controlled Units
- Indoor Units
- Boxes & Moving Supplies
- Month to Month Leases
- Online Rental Available
- Secure Entry Access
- Small Business Storage
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Summarized Review of Compass Self Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
9.09/10
Nationwide Average: 8.44/10
Compass Self Storage is highly praised for its exceptional customer service, efficiency, and professional staff, despite a few negative remarks regarding pricing and experiences.
Recent Reviews Mention...
“great customer service”
“very sweet and helpful, did an excellent job”
“provided the highest quality customer service”
2. Punctuality
6.83/10
Nationwide Average: 8.07/10
Compass Self Storage generally delivers prompt service though there have been instances of significant delays.
Recent Reviews Mention...
“very prompt”
“Office was locked past reservation time.”
“in and out in a timely manner”
3. Affordability
7.82/10
Nationwide Average: 7.69/10
Compass Self Storage generally receives high praise for its competitive pricing and great deals, although there are notable concerns about frequent rate increases and policies perceived as overpriced by some customers.
Recent Reviews Mention...
“didn't mind paying a little more”
“affordable”
“amazing prices”
4. Communication
9.19/10
Nationwide Average: 7.53/10
Compass Self Storage overwhelmingly receives praise for its exceptional customer service, friendly and knowledgeable staff, and efficient communication, despite a few instances of connectivity issues.
Recent Reviews Mention...
“Barbara provided exceptional customer service”
“Barb helped me out right away”
“Barbara answered all my questions with a great attitude”
5. Stick to Prices
3.41/10
Nationwide Average: 5.99/10
Compass Self Storage seems to frequently increase prices and add unexpected fees, despite a few instances of satisfactory customer service and billing adjustments.
Recent Reviews Mention...
“cost kept going up every month”
“Incorrect mileage and gas level calculation.”
“everything is insured”
6. Speed
9.15/10
Nationwide Average: 8.58/10
Compass Self Storage consistently provided fast, efficient service, ensuring customers experienced quick and easy move-ins and outs.
Recent Reviews Mention...
“Provided fast service”
“got us in and out quickly and efficiently”
“were very fast”
7. Friendliness
9.72/10
Nationwide Average: 8.91/10
Compass Self Storage consistently provides exceptionally pleasant and helpful interactions, underscoring their staff's commitment to kindness and superior customer service.
Recent Reviews Mention...
“Malachi and Barbara are friendly”
“they are very nice”
“Barbara was so friendly and extremely helpful”
8. Will Hire Again
8.77/10
Nationwide Average: 8.18/10
Compass Self Storage overwhelmingly receives positive feedback indicating a high rate of customer satisfaction and a strong likelihood of repeat business, despite a few isolated instances of dissatisfaction.
Recent Reviews Mention...
“very good and would hire again”
“would hire again because of excellent job”
“can't recommend Compass any higher”
9. Professionalism
8.97/10
Nationwide Average: 8.31/10
Compass Self Storage demonstrates overwhelmingly positive reviews for their professionalism, quality customer service, and knowledgeable staff, with a few isolated complaints regarding unprofessional behavior.
Recent Reviews Mention...
“Barbara was very professional.”
“crew conducted themselves professionally”
“provided the highest quality customer service”
10. Conflict Handling
4.23/10
Nationwide Average: 4.07/10
Compass Self Storage has shown a mixed response, with instances of exceptional service and prompt corrective actions closely contested by numerous accounts of unaddressed issues and dissatisfaction among customers.
Recent Reviews Mention...
“Patiently helped to cancel a reservation”
“did not make an effort to right a wrong”
“Incorrect charges with no solution provided.”
Customer Insights
Cost: $ 145.00 from 4 reviews
Great Crew Members
| Barbara | Barbara was extremely helpful and appreciated |
| Malachi, Barbara | extremely helpful and made it easy |
| Barbara | Barbara was so friendly and extremely helpful |
| Barbara | Barbara was very nice and helpful |
| Barbara | Barbara was helpful and had a great attitude |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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