PODS Moving & Storage is an industry-leading moving company that has been in business for nearly 25 years. The company is based in Lexington, Kentucky, and has over 245 storage center locations servicing 46 states and 6 provinces. PODS offers a range of services, including local and long-distance moving, on-site and off-site storage, packing and loading assistance, moving supplies, and car shipping. They are known for their flexible and convenient solutions, such as their portable storage containers and PODZILLA hydraulic system, which allows for easy maneuvering of containers. With a strong focus on customer service and personalized support, PODS is highly regarded in the moving and storage industry.
PODS Moving & Storage
About PODS Moving & Storage
Additional Cities Served: Georgetown, Nicholasville, Frankfort, Berea, Paris, VersaillesShow More >
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Store at Our Facilities
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
5.62/10
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed feedback, with some customers praising their moving and customer service experience, while others highlight significant issues with service, responsiveness, and billing.
Recent Reviews Mention...
“Made moving on my schedule easy”
“great coordination for a complex move”
“gave them -20 stars”
2. Punctuality
6.21/10
Nationwide Average: 8.07/10
PODS Moving & Storage has mixed reviews, with some customers experiencing delays while others praise their accurate delivery and pickup times.
Recent Reviews Mention...
“did not receive delivery as scheduled”
“had to wait four more days”
“they did what they said they would do”
3. Affordability
4.11/10
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed reviews but leans towards negative experiences with numerous customers finding the service expensive or facing unexpected charges.
Recent Reviews Mention...
“PODS was significantly more expensive.”
“Much more affordable”
“overcharged on my card”
4. Communication
3.98/10
Nationwide Average: 7.53/10
PODS Moving & Storage experiences show a notable divide, revealing instances of excellent customer service and responsiveness contrasted by significant frustration over poor customer service, unhelpfulness, and inconsistency.
Recent Reviews Mention...
“customer service no one can help”
“emailed back and forth”
“every agent offers different information”
5. Stick to Prices
2.95/10
Nationwide Average: 5.99/10
PODS Moving & Storage generally disappoints, frequently charging unsuspected fees and not adhering to initial quotes.
Recent Reviews Mention...
“charged my card unauthorized additional charges”
“they wouldn't budge on adjustment”
“they did charge when they said they wouldn't”
6. Speed
7.87/10
Nationwide Average: 8.58/10
PODS Moving & Storage generally receives high praise for fast and efficient service, though there has been an isolated complaint about slow service.
Recent Reviews Mention...
“moved very quickly”
“were fast”
“amazingly fast”
7. Friendliness
6.94/10
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive feedback for their personnel's pleasant demeanor, but there are notable instances of unsatisfactory interactions and rudeness affecting overall customer experience.
Recent Reviews Mention...
“each person was pleasant”
“Everyone was friendly and helpful”
“driver promoting real estate side hustle”
8. Will Hire Again
5.04/10
Nationwide Average: 8.18/10
PODS Moving & Storage has received mixed reviews, with a significant number of customers expressing dissatisfaction and an unwillingness to use their services again, while others highly recommend them and express strong intentions of rehiring.
Recent Reviews Mention...
“would not use them again.”
“Would definitely hire again”
“would use PODS again for moving”
9. Professionalism
4.37/10
Nationwide Average: 8.31/10
PODS Moving & Storage overwhelmingly receives negative feedback, citing unprofessional behavior, poor customer service, and clear negligence among their primary issues.
Recent Reviews Mention...
“unprofessional behavior”
“drivers were professional and patient”
“last minute cancellation needed.”
10. Conflict Handling
2.22/10
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a lack of effort to adequately address and rectify customer complaints, with rare exceptions of responsive service.
Recent Reviews Mention...
“wouldn't adjust the overcharged amount”
“waiting for money back, no immediate resolution”
“no compensation, apology, or remedy”
11. Precision & Care
5.25/10
Nationwide Average: 8.01/10
PODS Moving & Storage receives a mixed but generally low satisfaction, with many customers reporting broken or damaged items and infestations, despite some noting careful delivery and pickup by drivers.
Recent Reviews Mention...
“some of our items were broken”
“Drivers take great care of delivering and picking up”
“infestation of insects in container.”
Customer Insights
Cost: $ 2030.00 from 4 historical data points
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact PODS Moving & Storage
551A Horton Ct, Lexington, KY, 40511
(877) 770-7637
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Additional Resources
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