1-800-PACK-RAT Moving and Storage is a nationwide company offering convenient, secure, and cost-effective moving and storage solutions. They provide all-steel, portable storage and moving containers for customers to pack at their own pace. Among their many services are long-distance moving, local moving, on-site storage, secure warehouse storage, and business solutions. They operate a network of over 65 secure warehouse storage facilities across the country, giving customers the peace of mind that their belongings are safe. Alongside their far-reaching services, they are known to offer exceptional customer service, dedicating themselves to making the moving and storage process simple and stress-free. If you are exploring other movers in Louisville, KY, you may want to consider the wide range of services available.
1-800-PACK-RAT Moving and Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About 1-800-PACK-RAT Moving and Storage
Additional Cities Served: St. Matthews, Shepherdsville, Crestwood, Albany, Watterson Park
Moving Services
- Local Moving Solutions
- LongDistance Moving Solutions
- Cross Country Moving Solutions
- OnSite Storage Solutions
- Secure Warehouse Storage Solutions
- AllSteel Containers
- Business Solutions
- Packing Services
- Storage Solutions
- Hourly Moving Services
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Summarized Review of 1-800-PACK-RAT Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with a trend towards negative experiences, highlighting issues such as poor service and customer dissatisfaction, despite some instances of high praise for professionalism and satisfactory experiences.
Recent Reviews Mention...
“outstanding professionalism”
“If I could give a 0 review I would”
“quality of the overall service was poor”
2. Punctuality
Nationwide Average: 8.07/10
1-800-PACK-RAT Moving and Storage frequently falls short in delivering and picking up on time, with numerous instances of late or missed appointments and poor communication, despite a few cases of satisfactory on-time service.
Recent Reviews Mention...
“they failed to deliver and pick up on time”
“first delivery was 3 days late”
“was told it would be 3 hrs before someone would load me”
3. Affordability
Nationwide Average: 7.69/10
1-800-PACK-RAT Moving and Storage is perceived negatively by most customers due to high costs involving undisclosed fees and instances of lost items, despite a few recognizing its good prices.
Recent Reviews Mention...
“charged over 3000 dollars and lost my items”
“extremely expensive due to undisclosed fees”
“good prices”
4. Communication
Nationwide Average: 7.53/10
1-800-PACK-RAT Moving and Storage overwhelmingly faces criticism for poor communication practices, including lack of timely and accurate information, difficulty in contacting the company, and numerous instances of customer service failings.
Recent Reviews Mention...
“Communication at its worse”
“poor communication regarding pickup times”
“had to call the company 9 times”
5. Stick to Prices
Nationwide Average: 5.99/10
1-800-PACK-RAT Moving and Storage has a poor reputation for frequently charging customers more than originally agreed upon and failing to provide timely refunds or credits for disputed charges.
Recent Reviews Mention...
“they charged $400 more than agreed”
“no follow-through on crediting my card”
“charged for an extra month's rental incorrectly”
6. Speed
Nationwide Average: 8.58/10
1-800-PACK-RAT Moving and Storage generally receives negative feedback due to frequent scheduling issues, tardiness, and significant delays in both container pickups and the delivery of belongings.
Recent Reviews Mention...
“issues with scheduling and drivers show up late”
“container pickup reschedulings caused delays”
“2 weeks late implies very slow service”
7. Friendliness
Nationwide Average: 8.91/10
1-800-PACK-RAT Moving and Storage receives mixed reviews, with some customers praising the niceness and friendliness of the staff, while others experienced unfriendly behavior, such as being hung up on or laughed at when complaining.
Recent Reviews Mention...
“not friendly when hanging up on calls”
“Nice people”
“Everyone was friendly”
8. Will Hire Again
Nationwide Average: 8.18/10
1-800-PACK-RAT Moving and Storage has overwhelmingly negative feedback, with most customers expressing strong dissatisfaction and a reluctance to use their services in the future.
Recent Reviews Mention...
“Do not use this company”
“wouldn't recommend Pack-Rat”
“DO NOT USE THIS COMPANY”
9. Professionalism
Nationwide Average: 8.31/10
1-800-PACK-RAT Moving and Storage receives mixed feedback, showing instances of meticulous attention and dedication but also facing significant criticism for unprofessionalism, poor work ethic, and lack of proper employee training.
Recent Reviews Mention...
“meticulous attention to detail”
“employees trained like robots with poor responses”
“unprofessional handling of my move”
10. Conflict Handling
Nationwide Average: 4.07/10
1-800-PACK-RAT Moving and Storage overwhelmingly appears to struggle with addressing and resolving customer issues effectively, with numerous reports of uncorrected mistakes and a general lack of effort to rectify problems.
Recent Reviews Mention...
“charged more without informing me”
“they've resolved most of my issues”
“haven't made any effort to right the wrong”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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