PODS Moving & Storage

Get a quote now.

PODS Moving & Storage logo
MoversChevron RightKentuckyChevron RightLouisvilleChevron RightPODS Moving & Storage
based on 324+ data points
Circle Info

About PODS Moving & Storage

PODS Moving & Storage, based in Louisville, Kentucky, is a top-rated moving and storage company recognized by Move.org in 2023 for its innovative services and solutions. The company, established in 1998, offers flexible and convenient solutions for residential and business moves, ensuring a smooth and hassle-free process. PODS provides multiple portable container sizes for storage and moving needs, with built-in storage, adjustable scheduling, and DIY loading and unloading options. Besides, PODS offers additional services such as moving supplies, packing and loading assistance, car shipping, and connections to trusted local labor providers for comprehensive moving experiences.

Moving Services

  • Local Moving
  • LongDistance Moving
  • Storage Services
  • Packing & Loading Assistance
  • Moving Supplies
  • Car Shipping
  • Moving and Storage Supplies
  • Packing and Loading Support
  • Move In Services
  • Safely ship your vehicle

Have feedback for PODS Moving & Storage?

Summarized Review of PODS Moving & Storage

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

5.91/10

Nationwide Average: 8.44/10

Comment Dots

PODS Moving & Storage receives mixed feedback with a considerable number of customers lauding their easy process and professionalism, while a significant portion reports negative experiences primarily concerning customer service and reliability issues.

Reviews Mention icon

Recent Reviews Mention...

Delivery and pickup were very easy

The Pods concept worked very well.

The worst experience I've ever had with a company

2. Punctuality

4.57/10

Nationwide Average: 8.07/10

Comment Dots

PODS Moving & Storage appears to have a mixed record, with numerous instances of on-time deliveries and pickups contrasted by significant complaints of late or missed services without adequate communication.

Reviews Mention icon

Recent Reviews Mention...

driver found our house on his own

They dropped off and picked up when they said they would.

2 hours late to drop off and pickup with no communication

3. Affordability

5.98/10

Nationwide Average: 7.69/10

Comment Dots

PODS Moving & Storage receives a mix of reviews with numerous customers finding it to be a cost-effective option for moving and storage, while some criticize it for hidden fees and higher than expected costs.

Reviews Mention icon

Recent Reviews Mention...

increased my transit cost by over $1500

way cheaper than a uhaul

reasonably priced

4. Communication

3.9/10

Nationwide Average: 7.53/10

Comment Dots

PODS Moving & Storage experiences mixed reviews, with significant criticism for customer service issues such as long waits, unresponsiveness, and poor follow-up, although there are a few high praises for easy scheduling and informative customer service interactions.

Reviews Mention icon

Recent Reviews Mention...

Online scheduling and changes were very easy

Each time they contacted me about the move.

customer service has dismissed my reimbursement request

5. Stick to Prices

2.03/10

Nationwide Average: 5.99/10

Comment Dots

PODS Moving & Storage frequently fails to honor initial quotes, often leading to overcharges, additional fees for company errors, and customer dissatisfaction over billing inconsistencies.

Reviews Mention icon

Recent Reviews Mention...

led to believe that I would be reimbursed, then forced to pay

had to ask for a refund for overcharge

they charged for a container I didn't have

6. Speed

6.98/10

Nationwide Average: 8.58/10

Comment Dots

PODS Moving & Storage generally receives positive feedback for their quick service once they arrive, although there are notable issues with punctuality regarding pickup and drop-off times.

Reviews Mention icon

Recent Reviews Mention...

Showed up hours later than scheduled.

Fast unloading

quick unload

7. Friendliness

8.25/10

Nationwide Average: 8.91/10

Comment Dots

PODS Moving & Storage generally receives high praise for their drivers, movers, and staff’s exceptional kindness and courtesy, notwithstanding a few reports of disrespectful behavior from some salespeople and a driver.

Reviews Mention icon

Recent Reviews Mention...

drivers are great

Joe in Louisville was exceptionally kind

courteous service from movers

8. Will Hire Again

5.05/10

Nationwide Average: 8.18/10

Comment Dots

PODS Moving & Storage experiences a polarizing feedback with several customers expressing high satisfaction and intent to rehire, while a notable portion would not hire or recommend the service again due to negative experiences.

Reviews Mention icon

Recent Reviews Mention...

Would definitely use PODS in the future

would hire again because of the great service.

would not hire them again due to the experience

9. Professionalism

7.38/10

Nationwide Average: 8.31/10

Comment Dots

PODS Moving & Storage is generally seen as having a highly professional team, despite a few reports of unprofessionalism in customer service and assistance.

Reviews Mention icon

Recent Reviews Mention...

they were very professional the whole time.

Tim did great work at the highest standards

professional service from the crew

10. Conflict Handling

2.13/10

Nationwide Average: 4.07/10

Comment Dots

PODS Moving & Storage overwhelmingly shows a pattern of not addressing or adequately resolving customer complaints, despite a few instances where efforts were noted.

Reviews Mention icon

Recent Reviews Mention...

closed my case without speaking with me

did not process a refund as promised

helped with branch removal despite heavy rainfall

11. Precision & Care

7.06/10

Nationwide Average: 8.01/10

Comment Dots

PODS Moving & Storage generally maintains high standards, but they have faced notable instances of damage and customer dissatisfaction.

Reviews Mention icon

Recent Reviews Mention...

nothing was damaged through pickup, transport, or delivery

careful with driveway and details

Jacob took great care of our POD

Customer Insights icon

Customer Insights

Cost: $ 450.00 from 5 reviews


Great Crew Members icon

Great Crew Members

JoeJoe was exceptionally kind and understanding
TimTim did great work at the highest standards
TimTim in Louisville provided exceptional service
EmmanuelEmmanuel did an absolutely amazing job
Emmunelprofessional and went above and beyond
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

Rankings You Can Trust background image
Trust Rankings icon

Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact PODS Moving & Storage

Location
6026 Shepherdsville Rd, Louisville, KY, 40228
Phone
(877) 770-7637
Link
Google
Yelp
Yellow Pages icon
CTA background image

Ready to start your move?

Claim Listing icon

Is this your moving company?

Claim your company listing to get connected with customers, enhanced placement, and more!

Claim My Free Listing Now
Best Louisville, KY Movers Featured Image