Having been in business for nearly 25 years, PODS Moving & Storage provides customers with a uniquely convenient method of storing and accessing their items. This company offers a personalized solution to moving and storage needs, with varied container sizes to select from and an effective service that takes on the task of delivering and picking up these containers. The services they offer, which includes moving services, local and long-distance moving, storage both on-site and off-site, contents protection, assistance with packing and loading, and even car shipping, are all contactless. Over 3,000 associates work with PODS Moving & Storage, operating across 46 states along with Canada, Australia, and the United Kingdom. To explore more options for movers in New Orleans, LA, feel free to visit our city movers page.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.
Moving Services
- Local Moving
- Long-Distance Moving
- Storage Services
- Storage On-Site
- Move In Services
- Contents Protection
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Commercial Moving
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage generally receives negative feedback due to numerous reports of unprofessional service, poor customer experiences, and significant issues, despite a few instances of excellent service.
Recent Reviews Mention...
“overall experience sucked”
“most unprofessional and unorganized service experienced”
“worst experience ever with the service”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage experiences significant inconsistencies, with customers facing delayed pickups and missed delivery times despite some instances of commendable on-time service.
Recent Reviews Mention...
“they didn't remove the container in two weeks”
“missed scheduled dates and are late”
“delaying the final delivery and pick up”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage is criticized for being not affordable, as indicated by complaints of being overcharged.
Recent Reviews Mention...
“lack of disclosure cost me more money than expected”
“very economical”
“most economical way to move across country”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage predominantly receives negative feedback for its customer service, with complaints about rudeness, inconsistency, and unhelpfulness, despite a couple of notable exceptions highlighting satisfactory interactions.
Recent Reviews Mention...
“issues with billing and communication”
“customer service takes 30-45 minutes to respond”
“nobody answers the phone”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage consistently fails to honor their initial quotes, resulting in billing discrepancies and untimely deliveries contrary to customer expectations.
Recent Reviews Mention...
“charged twice due to system issue”
“charged for another POD at a location I did not request”
“double charged and now fighting for refund”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage receives criticism for delays in rescheduling pickups.
Recent Reviews Mention...
“container not removed in a timely manner”
“service not provided as advertised”
“delaying the final delivery and pick up”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed feedback, with customers reporting experiences that range from great and easy interactions with kind and professional staff to encounters with extremely unprofessional and rude personnel.
Recent Reviews Mention...
“delivery drivers were nice and transparent”
“staff was great and made everything easy”
“extremely unprofessional service”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with most customers expressing a strong reluctance to use their services in the future.
Recent Reviews Mention...
“would not recommend”
“would not hire again due to poor service and charges”
“would not hire again due to poor service”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage has received mixed reviews, with instances of excellent professionalism from specific employees like Jose and Sidney being overshadowed by numerous complaints of unprofessional service, rude customer service reps, and drivers.
Recent Reviews Mention...
“no professionalism in handling the situation”
“unprofessional in handling the job”
“Jose and staff showed excellent professionalism”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage demonstrates a consistent lack of effort in addressing customer issues, including difficulty in obtaining refunds or compensating for damages, and passing concerns between departments without resolution.
Recent Reviews Mention...
“did not rectify the hazardous location of the POD timely”
“no effort to right the wrong of not removing container”
“fighting to get remaining refund”
11. Precision & Care
Nationwide Average: 8.01/10
Recent Reviews Mention...
“furniture was damaged due to water leak”
“my stuff got across country without damage”
“All contents were good and no damage”
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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