Allen & Coles Moving Systems is a full-service professional moving and storage company based in New England with over 20 years of experience. They have three locations in Maine, New Hampshire, and Massachusetts, providing local and interstate moving services in the New England area. The family-owned company offers residential, commercial, international moving, and storage solutions with personalized and affordable services. Their highly-trained staff and award-winning drivers are dedicated to ensuring a stress-free moving experience. Allen & Coles Moving Systems has been recognized with multiple awards, including six consecutive NAVL Quality Awards, reflecting their commitment to quality and customer satisfaction. As a reliable contributor to the pool of Portland, ME's top-rated movers, they are dedicated to providing top-notch service.
Allen & Coles Moving Systems
About Allen & Coles Moving Systems
Additional Cities Served: Lewiston, South Portland, Auburn, Biddeford, Saco, WestbrookShow More >
Moving Services
- Residential Move
- Commercial Move
- International Move
- Specialized Move
- Logistics
- Residential Storage
- Commercial Storage
- Local Moving
- Long Distance Moving
- Move Preparation
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Summarized Review of Allen & Coles Moving Systems
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Allen & Coles Moving Systems has mixed reviews with a significant number of customers praising their professionalism and excellent service, while others report dissatisfaction due to issues like lost or damaged items and poor customer service.
Recent Reviews Mention...
“Lost some belongings and not returning calls”
“damaged items and delay affected my satisfaction”
“they are incompetent”
2. Punctuality
Nationwide Average: 8.07/10
Allen & Coles Moving Systems demonstrates a mixed reputation, with instances of being on time balanced against significant delays and communication issues regarding scheduling and delivery times.
Recent Reviews Mention...
“showed up an hour late”
“they scheduled me 5 days after my move in date”
“showed up on time”
3. Affordability
Nationwide Average: 7.69/10
Allen & Coles Moving Systems receives mixed reviews ranging from criticisms on unexpected charges and claims of false advertising regarding prices, to praise for their reasonable rates and competitive estimates, indicating a diverse range of customer experiences.
Recent Reviews Mention...
“I paid 10,000.00 for the transport.”
“false advertising about wearing masks”
“reported false representations regarding affordability”
4. Communication
Nationwide Average: 7.53/10
Allen & Coles Moving Systems appears to have mixed feedback, with numerous customers experiencing poor responsiveness and disorganization, while an equal number praise individual staff members for their considerate, thorough, and attentive communication efforts.
Recent Reviews Mention...
“Not returning calls, disorganized”
“weeks of unanswered texts, emails, and phone calls”
“unresponsive and received no help”
5. Stick to Prices
Nationwide Average: 5.99/10
Allen & Coles Moving Systems appears to have mixed feedback, with several customers satisfied by accurate quotes and transparency, while a significant number of others experienced issues with overbilling and substantial discrepancies between the original quotes and final charges.
Recent Reviews Mention...
“paid the quoted amount”
“won't honor the damage insurance”
“overbilled me”
6. Speed
Nationwide Average: 8.58/10
Allen & Coles Moving Systems receives mixed feedback with complaints about delays and inefficiency in some instances, while many customers praise their quick and efficient service.
Recent Reviews Mention...
“couldn't find my stuff and additional delays”
“took 10 hours to unload, very slow”
“worked efficiently as a team”
7. Friendliness
Nationwide Average: 8.91/10
Allen & Coles Moving Systems consistently receives praise for their polite, courteous, and kind crew, despite a few instances of unprofessional behavior.
Recent Reviews Mention...
“crew acted unprofessionally on duty”
“they are friendly”
“untrained and partying on the job”
8. Will Hire Again
Nationwide Average: 8.18/10
Allen & Coles Moving Systems receives a highly mixed response, with numerous customers expressing extreme dissatisfaction and frustration, while a significant and equal number showcases high levels of confidence and praise, indicating a deeply polarized customer experience.
Recent Reviews Mention...
“Don’t recommend”
“would not hire again after the service received”
“avoid them”
9. Professionalism
Nationwide Average: 8.31/10
Allen & Coles Moving Systems receives mixed reviews, with numerous customers citing instances of unprofessionalism and incompetence, while a comparable number praise the crew for their professionalism, dedication, and efficient service.
Recent Reviews Mention...
“Seemed great at first, then disorganized”
“incompetent and unresponsive”
“John the GM could not care less.”
10. Conflict Handling
Nationwide Average: 4.07/10
Allen & Coles Moving Systems generally demonstrates weak efforts in addressing issues, resolving damages, and effectively communicating with customers, despite a few instances of commendable service.
Recent Reviews Mention...
“Filing a report with better business bureau”
“no response after promises to repair damages”
“rude claims coordinator, no effort to address issues”
11. Precision & Care
Nationwide Average: 8.01/10
Allen & Coles Moving Systems has received mixed feedback, with several customers praising their careful and attentive handling of items, while a significant number report damages and careless treatment of belongings.
Recent Reviews Mention...
“expensive leather couch damaged and other furniture banged up”
“items were broken and not treated with care”
“furniture was pried apart and dropped”
Customer Insights
Local Move Duration: 5.5 hours from 4 reviews
Interstate Move Duration: 2 days from 4 reviews
Great Crew Members
| Tyler Bryant, John Kane | arranged to have damages repaired (but never did) |
| Chris, John | patience and strong work ethic |
| David, Jeanette, Ian | professional, quick, and helpful as a team |
| Ashley Jensen | Ashley Jensen was very professional and attentive |
| Don | Don was the bomb in sales process |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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