Bisson Moving & Storage, based in Westbrook, Maine, has been providing moving and storage services since 1919. As an Atlas Van Lines agent, the company offers local moving services not only in Maine and New Hampshire, but also for movers in Portland, ME. In addition to interstate and international moves, Bisson specializes in residential and commercial moves of all sizes and provides corporate relocation assistance, packing and crating services, and secure vault storage. The company has a team of certified Moving Consultants and experienced Move Coordinators dedicated to personalizing each move, ensuring a positive experience for their customers.
Bisson Moving & Storage
About Bisson Moving & Storage
Additional Cities Served: Lewiston, South Portland, Auburn, Biddeford, Sanford, SacoShow More >
Moving Services
- Local Moves
- Long-Distance Moves
- International Moves
- Packing
- Storage
- Crating
- Corporate Relocation
USDOT Interstate License
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.
If you’re moving across state lines, you likely need to hire a moving company with a VALID USDOT license. This licensing information comes from the Federal Motor Carrier Safety Administration and applies to a moving company's ability to perform a long distance INTERstate move (for example: from California to Texas). If your move crosses state lines within the same commercial zone, or metropolitan area (for example: DC to Alexandria, VA), it is generally not considered an interstate move and a moving company may not need an "Active" license from FMCSA to perform this type of move. INTRAstate moves (within the same state or city) are regulated by state and local jurisdictions and licensing requirements vary according to locale.Authorized
for Interstate Moves
Last Checked: 09/05/24*Note: this license information has not been manually verified. Please confirm all license information at https://safer.fmcsa.dot.gov/CompanySnapshot.aspx
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Summarized Review of Bisson Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
7.72/10
Nationwide Average: 8.44/10
Bisson Moving & Storage generally delivers exceptional service and professionalism, as evidenced by numerous customers expressing high satisfaction and strong recommendations, despite a few reports of negative experiences.
Recent Reviews Mention...
“not customer friendly at all”
“great reviews, but furniture and rugs were destroyed”
“Bisson was great and treated me right”
2. Punctuality
7.31/10
Nationwide Average: 8.07/10
Bisson Moving & Storage generally demonstrates reliability in arriving on time, though there are notable instances of delays and communication issues.
Recent Reviews Mention...
“They arrived on time”
“crew showed up on time”
“show up when they're supposed to”
3. Affordability
6.29/10
Nationwide Average: 7.69/10
Bisson Moving & Storage receives mixed reviews, with several customers finding its services under budget and fairly priced, while others report being significantly overcharged.
Recent Reviews Mention...
“the job came in under budget”
“affordable”
“overpriced and shady”
4. Communication
6.75/10
Nationwide Average: 7.53/10
Bisson Moving & Storage generally receives high praise for responsiveness, professionalism, and clarity, though there are notable instances of dissatisfaction related to poor communication and unreturned calls.
Recent Reviews Mention...
“Rude employees”
“responsive and easy to work with”
“no communication after initial contact”
5. Stick to Prices
6.87/10
Nationwide Average: 5.99/10
Bisson Moving & Storage generally receives positive feedback for providing accurate quotes and often charging less than estimated, although there are a few instances of dissatisfaction where prices were not adhered to.
Recent Reviews Mention...
“accurately quote a move with no hidden fees”
“came on under estimate”
“came in under budget implies sticking to quoted prices”
6. Speed
8.37/10
Nationwide Average: 8.58/10
Bisson Moving & Storage is highly regarded for their efficiency and quickness, despite a few isolated complaints about job completion times.
Recent Reviews Mention...
“they hustle”
“always complete the job on time”
“Efficient in packing and storing items”
7. Friendliness
8.25/10
Nationwide Average: 8.91/10
Bisson Moving & Storage overwhelmingly receives praise for their polite, professional, and personable demeanor, despite a few instances of reported rudeness.
Recent Reviews Mention...
“employees were rude”
“crew was polite”
“personable and hard-working packers and movers”
8. Will Hire Again
7.31/10
Nationwide Average: 8.18/10
Bisson Moving & Storage receives overwhelmingly positive feedback, with many customers expressing a high likelihood of rehiring and recommending the company, despite a few citing negative experiences.
Recent Reviews Mention...
“never use this company again”
“would not hire again due to damaged items”
“I highly recommend Bisson Moving & Storage”
9. Professionalism
7.79/10
Nationwide Average: 8.31/10
Bisson Moving & Storage generally receives high praise for their crew's professional demeanor, organization, and courtesy, although there are infrequent reports of unprofessional behavior and concerns over hiring practices.
Recent Reviews Mention...
“not customer friendly”
“very professional”
“very capable individual, extremely organized leader”
10. Conflict Handling
2.26/10
Nationwide Average: 4.07/10
Bisson Moving & Storage overwhelmingly shows a lack of initiative and effort to acknowledge or rectify their mistakes, despite one instance where they corrected an error promptly.
Recent Reviews Mention...
“no attempt to apologize or rectify the situation”
“Won't deliver until full payment”
“lack of initiative to resolve issues”
11. Precision & Care
7.59/10
Nationwide Average: 8.01/10
Bisson Moving & Storage generally provides exceptional service, with numerous customers praising their meticulous attention and care for belongings, though there are a few notable instances of significant damage and negligence.
Recent Reviews Mention...
“furniture was destroyed and rugs were soiled”
“so careful moving all my property”
“nothing was lost or damaged”
Great Crew Members
| Preston, Gene, Fred | Preston was awesome, Gene and Fred were amazing |
| Brian Hughes | went above and beyond, answered all questions quickly |
| Preston | Preston provided a great estimate and service |
| Preston, Ahmen, Justin, Logan, Jerry | went above and beyond, personable, extremely capable, organized |
| Brian Hughes | highly experienced and honest |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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