PODS Moving & Storage, originally known as Portable on Demand Storage, is a global moving and storage company established in 1998. With nearly 25 years in the business, they revolutionized the industry by introducing portable storage containers and their proprietary hydraulic system, PODZILLA. The company has over 3,000 associates and provides services in the U.S., Canada, Australia, and the UK, boasting 6+ million moves and more than 245 storage center locations servicing 46 states and 6 provinces. Their array of services include moving, storage, packing, car shipping, and moving supplies delivery. What sets this company apart is their personalized and flexible services designed around the customer's unique needs. If you're seeking a reliable source for information on movers in Laurel, MD, our parent "Laurel Movers" page may provide the additional insights you need.
PODS Moving & Storage
Moving Services
- Residential Moving
- Business Moving
- Local Moving
- Long-Distance Moving
- Storage Services
- Packing and Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and Storage Supplies
- Moving Help
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage receives mixed reviews, with many customers praising the service for exceptional experiences and smooth processes, while a notable portion reports various degrees of dissatisfaction, including issues with service and damaged belongings.
Recent Reviews Mention...
“great customer service”
“horrible experience from start to finish”
“easy process from start to finish”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage generally demonstrates reliable and timely service, though there are significant inconsistencies with some customers experiencing delays and scheduling issues.
Recent Reviews Mention...
“punctual delivery and pick up”
“timely delivery”
“drivers are on time or ahead of schedule”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage receives mixed feedback, with some customers finding it competitively priced and money-saving, while others criticize it for high costs and unexpected charges.
Recent Reviews Mention...
“competitive prices”
“extremely expensive due to the situation”
“it's expensive compared to competitors”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage has mixed reviews, with numerous customers praising their easy, professional, and helpful interactions, but a significant fraction also highlighting serious concerns with unresponsiveness and poor customer service experiences.
Recent Reviews Mention...
“PODS did not care about the issues ”
“they would not communicate with me”
“easy to communicate with”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently falls short, with numerous clients reporting being charged more than initially quoted, facing unexpected charges, and experiencing a lack of transparency and consistency in pricing.
Recent Reviews Mention...
“charged more than quoted”
“on target for all aspects of my move”
“dramatically increased price”
6. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage generally receives positive remarks for their courteous, professional, and kind drivers and staff, although there are a few accounts of unprofessional and rude behavior.
Recent Reviews Mention...
“driver was put off and hit the house”
“not friendly in resolving our issue”
“Clean friendly highly skilled drivers”
7. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage has a polarized customer base with a strong contingent expressing high satisfaction and repeat intent, and a notable group vehemently opposed to using their services again due to negative experiences.
Recent Reviews Mention...
“will never use PODS again”
“would NEVER suggest them to anyone”
“would definitely hire again”
8. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage received mixed feedback with many clients praising the team's professionalism and customer service, while others reported significant issues regarding unprofessional conduct and customer support.
Recent Reviews Mention...
“very professional as was the delivery”
“PODS team was professional for my move”
“unprofessional response to the situation”
9. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage overwhelmingly demonstrates a consistent failure to address and resolve customer complaints effectively.
Recent Reviews Mention...
“would not right a wrong situation”
“did not offer a solution until two days later”
“did not attempt to rectify the damage caused”
10. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage receives mixed feedback, with several customers praising their belongings' condition post-move, while others report significant damage and mishandling.
Recent Reviews Mention...
“pod had a dent, indicating bad handling”
“took very good care of me and my belongings”
“sofas were dirty and items were damaged.”
Customer Insights
Cost: $ 515.00 from 3 historical data points
Interstate Move Duration: 5 days from 3 reviews
Great Crew Members
| Floyd | Floyd expertly maneuvered our POD into place |
| Antonio F | Antonio F took great care with the POD |
| Antonio | Antonio was very helpful and knowledgeable. |
| Frank | great working with us for our moving and storage needs |
| Dawafina Maclaryn | sent a half-hearted email, tried to blame me |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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