U-Pack is a moving company that has been in operation since 1997, offering long-distance moving services for homes of all sizes across the United States. They provide door-to-door services, including household goods moving and specialty moves for military personnel, seniors, and students. U-Pack distinguishes itself by offering affordable solutions while charging only for the equipment space used and including fuel costs in their rates. Their experienced consultants are available to assist customers both over the phone and online. The company's flexible service options such as door-to-door delivery, storage, and guaranteed transit ensure a move that meets customers' needs and budgets.
U-Pack
About U-Pack
Additional Cities Served: Rockville, Bowie, Hagerstown, Annapolis, Laurel, ElktonShow More >
Moving Services
- Long Distance Moving
- Military Moves
- Cross Country Moving
- Senior Moving
- Student Moves
- Job Relocation
- Small Moves
- Compare Moving Services
- UPack vs Full Service
- UPack vs Portable Storage
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Summarized Review of U-Pack
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
8.81/10
Nationwide Average: 8.44/10
U-Pack generally provides an exceptional service with most customers praising their affordability, efficiency, ease of use, and customer service, though a few reports mention dissatisfaction largely regarding customer service and value.
Recent Reviews Mention...
“shipment arrived on-time, would definitely use again”
“So easy and affordable”
“phenomenal customer service and grateful for the flexibility”
2. Punctuality
7.28/10
Nationwide Average: 8.07/10
U-Pack generally delivers a reliable service with timely pickups and deliveries, though there are notable instances of delays and scheduling issues.
Recent Reviews Mention...
“half an hour late for my pick-up”
“willing to deliver with less than one day's notice”
“delivered on time”
3. Affordability
9.1/10
Nationwide Average: 7.69/10
U-Pack is highly praised for its competitive pricing, with reviews consistently highlighting its cost-effectiveness, the fairness of prices, and it being a cheaper alternative compared to similar services.
Recent Reviews Mention...
“Didn't even have to be there for the drop off or pickup”
“prices are fair and honest”
“they were affordable”
4. Communication
8.33/10
Nationwide Average: 7.53/10
U-Pack generally receives high praise for its responsive, helpful customer service and user-friendly web interface, despite a few reports of dissatisfaction regarding respectful interactions and accurate information.
Recent Reviews Mention...
“Great communication”
“answered my myriad of questions, user-friendly web interface”
“were responsive and honest”
5. Stick to Prices
6.19/10
Nationwide Average: 5.99/10
U-Pack generally receives mix reviews, with several customers praising them for transparency and fairness in their initial quotes, while others experienced significant issues including unexpected charges and failure to honor original quotes.
Recent Reviews Mention...
“no additional cost for delay, fair and honest prices”
“were transparent in their quote”
“costs were as quoted”
6. Speed
9.01/10
Nationwide Average: 8.58/10
U-Pack consistently demonstrates exceptional efficiency and speed, delivering items across the country much quicker than expected, with shipments often arriving in a matter of days, showcasing their fast, accurate, and flawlessly coordinated services.
Recent Reviews Mention...
“worked fast”
“got everything across the country very quickly”
“shipment arrived in 2 business days”
7. Friendliness
8.82/10
Nationwide Average: 8.91/10
U-Pack overwhelmingly receives praise for its generous, professional, and courteous staff, despite a few instances of reported rudeness.
Recent Reviews Mention...
“customer service team, dispatchers, and drivers are generous and patient”
“they are professional, friendly, and helpful”
“people were kind and no-rush”
8. Will Hire Again
8.13/10
Nationwide Average: 8.18/10
U-Pack demonstrates a strong positive sentiment, with many customers expressing high satisfaction and a clear intention to use their services for future moves, despite a few instances of dissatisfaction and unwillingness to rehire.
Recent Reviews Mention...
“would definitely use them for a future move”
“amazed by the overall service and helped when there was a delay”
“definitely going to use their services again”
9. Professionalism
8.13/10
Nationwide Average: 8.31/10
U-Pack generally receives high praise for its professional, helpful, and responsive service, albeit with a few reports of unprofessional behavior and customer service issues.
Recent Reviews Mention...
“they are professional”
“helpful minded and tried to help”
“excellent drivers”
10. Conflict Handling
6.61/10
Nationwide Average: 4.07/10
U-Pack generally shows a strong commitment to addressing issues, demonstrated by their responsiveness and compensatory actions, though they have faced criticism for not always acknowledging mistakes or respecting customer schedules.
Recent Reviews Mention...
“allowed to delay delivery by a week at no additional cost”
“no apology or ownership for the mistake on the hold”
“Responsive and helpful throughout issues”
11. Precision & Care
8.54/10
Nationwide Average: 8.01/10
U-Pack generally excels, with the vast majority of customers reporting minimal to no damage to their belongings during the moving process.
Recent Reviews Mention...
“very minimal damage”
“everything arrived in perfect condition”
“nothing was damaged”
Customer Insights
Interstate Move Duration: 3 days from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
Contact U-Pack
6720 Washington Blvd, Elkridge, MD, 21075
(844) 611-4582
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