Hilldrup

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Very Good
based on 1150+ data points
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About Hilldrup

Hilldrup understands the Washington, D.C. area like no other moving company does. Founded over 115 years ago, Hilldrup has provided outstanding service in the nation’s capital for generations and will help you find an affordable solution that meets your needs. It is fully equipped to handle any corporate or residential moving job, whether it be a local, out-of-state, or international relocation. This company also specializes in warehousing, distribution, white-glove moves, and final mile deliveries. Its long history of working with government agencies and military customers makes it a safe bet for relocating families that want their belongings moved safely without any issues. Hilldrup also offers 72,000 square feet of storage with 24/7 security. The facility is large enough to store your belongings for years without worrying about them getting damaged or lost.

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Moving Services

  • Office Moving Preparations
  • Specialized rigging, packing and crating
  • Shredding and records management
  • Personalized crates and moving materials for all relocating employees
  • Packing assistance and cleaning services
  • Technology Services
  • Disconnect/Reconnect Technology Relocation Specialists (TRS)
  • Data center relocations
  • Office Furniture Installation Services
  • Disassembly, reconfiguration, and furniture installation

Awards

Top 10 Movers in Washington DC, DC 2023 award
Top 10 Movers in Washington DC, DC 2022 award

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Summarized Review of Hilldrup

We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

1. Quality

9.45/10

Nationwide Average: 8.44/10

Comment Dots

Hilldrup has primarily negative feedback highlighting severe damage, overcharging, and poor service experiences, although a few positive reviews commend pricing, logistics, and overall satisfaction.

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Recent Reviews Mention...

very professional group and efficient.

Hilldrup was absolutely wonderful

very professional movers made the experience pleasant

2. Punctuality

9.14/10

Nationwide Average: 8.07/10

Comment Dots

Hilldrup has consistently failed to meet scheduled times, experiencing issues such as being significantly late, moving slowly, and even instances where movers did not show up at all.

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Recent Reviews Mention...

they arrived quickly

Crew arrived on time

on time

3. Affordability

6.81/10

Nationwide Average: 7.69/10

Comment Dots

Hilldrup is generally perceived as costly, though there are exceptions where customers found their pricing competitive for specific services.

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Recent Reviews Mention...

great rates

Very expensive moving storage.

charged my credit card an additional $3,700

4. Communication

8.51/10

Nationwide Average: 7.53/10

Comment Dots

Hilldrup struggles significantly with responsiveness and coordination, though there is a mention of positive interaction with a specific employee.

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Recent Reviews Mention...

they took the time to thoroughly label the boxes

Great communication throughout the process

Answered my questions and listened to my concerns.

5. Stick to Prices

6.13/10

Nationwide Average: 5.99/10

Comment Dots

Hilldrup faces criticism for attempting to double the initial quote to $10,000 from an original $5,000.

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Recent Reviews Mention...

Trying to charge me $10,000 based on a $5,000 quote

price expectation met

price was fair

6. Speed

9.63/10

Nationwide Average: 8.58/10

Comment Dots

Hilldrup generally receives criticism for slow service, though there is an occasional mention of a fast move-in experience.

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Recent Reviews Mention...

quick and efficient.

unloaded and unpacked 20K pounds in one day

moved fast and accommodating

7. Friendliness

9.72/10

Nationwide Average: 8.91/10

Comment Dots

Hilldrup has received negative feedback due to an incident where a driver kicked items, contributing to an overall poor experience.

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Recent Reviews Mention...

they were very personable

crew was friendly and polite

they are friendly

8. Will Hire Again

9.23/10

Nationwide Average: 8.18/10

Comment Dots

Hilldrup faces significant reluctance from most customers due to issues such as substantial damages, poor issue resolution, and overall dissatisfaction, despite a few being open to hiring them again or working towards solutions.

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Recent Reviews Mention...

will highly recommend them to family and friends.

would trust them again with my belongings

would hire again because of a pleasant experience

9. Professionalism

9.46/10

Nationwide Average: 8.31/10

Comment Dots

Hilldrup is overwhelmingly criticized for dishonesty and unprofessional behavior, although there is a rare acknowledgment of their professionalism not mitigating the feeling of being just a number.

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Recent Reviews Mention...

very professional group.

conducted themselves professionally and were prepared

great job by my packing team

10. Conflict Handling

3.48/10

Nationwide Average: 4.07/10

Comment Dots

Hilldrup generally appears to be challenged, with numerous instances of not honoring claims, delayed or neglected resolutions, and an overall dissatisfaction noted, despite a singular account of attempting to find a suitable solution for damages.

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Recent Reviews Mention...

didn't rectify the damage to my coffee table

helped problem solve when things went off plan

went above and beyond

11. Precision & Care

8.64/10

Nationwide Average: 8.01/10

Comment Dots

Hilldrup has a reputation for frequently damaging goods, from significant destruction like dropping a baby grand piano to causing scratches, mold, and loss of personal belongings.

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Recent Reviews Mention...

careful with our property

took care with our boxes, floors, and walls

only minor damage to a nightstand and small scuffs

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Customer Insights

Local Move Duration: 3.75 hours from 4 reviews

Interstate Move Duration: 2 days from 7 reviews

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Great Crew Members

Mariopatient and efficient during a difficult move
CarlosCarlos and his crew did great work
Tarnierexcellent, efficient and professional
TarnierTarnier and his team made the experience pleasant
Rex, KatyRex and Katy were amazing to work with
How we review icon

How do we review a moving company?

Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?

Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:

  • 1. Quality

    Overall quality of the service provided on moving day.

  • 2. Punctuality

    Did the crew show up on-time with the required equipment?

  • 3. Affordability

    1 = extremely expensive, 10 = extremely affordable

  • 4. Communication

    Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?

  • 5. Stick to Prices

    Was a lowball quote provided to earn business only to see the final moving day price increase substantially?

  • 6. Speed

    Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!

  • 7. Friendliness

    Was the moving crew cordial and friendly to be around on moving day?

  • 8. Will Hire Again

    How likely a customer is to hire the same movers again for their next move.

  • 9. Professionalism

    Did the moving crew behave in a professional manner on moving day?

  • 10. Conflict Handling

    Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.

  • 11. Precision & Care

    Were walls scratched? Did furniture get scuffed, broken, or lost?

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Dependable Rankings You Can Count On!

Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:

  • No Paid Placements: Every company earns its spot through merit, not payment.
  • Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.

Contact Hilldrup

Location
3850 Penn Belt Pl, Forestville, MD, 20747
Phone
(202) 804-3612
Link
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