Initially known as Portable on Demand Storage, PODS Moving & Storage revolutionized the moving and storage industry in 1998. For nearly 25 years, the company has been providing flexible moving and storage solutions to customers around the world, with over 3,000 associates across the U.S., Canada, Australia, and the United Kingdom. They offer tailor-made solutions for long-distance moves, providing customers with on-demand portable storage containers and the flexibility to load and unload at their own pace. PODS offers additional services such as car shipping, connection to trusted local labor providers, and moving supplies. It stands out for its customer-centric approach, adjustable scheduling, built-in storage, and multiple container sizes. As part of the wide array of movers in Washington DC, DC, PODS continues to provide valuable services without compromise.
PODS Moving & Storage
The Great Guys Moving Rating Index (GGMRI) is an impartial score of the best movers in a city.About PODS Moving & Storage
Additional Cities Served: Frederick, Thurmont, Taneytown, Brunswick, Middletown, LovettsvilleShow More >
Moving Services
- Local Moving
- LongDistance Moving
- Storage Services
- Storage OnSite
- Packing & Loading Assistance
- Moving Supplies
- Car Shipping
- Moving and storage supplies
- Packing and loading support
- MoveIn Services
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Summarized Review of PODS Moving & Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
PODS Moving & Storage primarily receives criticism for its services, with numerous customers reporting poor experiences, inadequate service, and stress, despite a few reports of satisfactory experiences.
Recent Reviews Mention...
“Be very wary of this company.”
“damaged pod and delivery issues indicate poor service”
“PODS gets 4-stars but individual efforts may vary”
2. Punctuality
Nationwide Average: 8.07/10
PODS Moving & Storage frequently fails to meet scheduled delivery and pickup times, significantly disappointing many customers despite a few positive experiences.
Recent Reviews Mention...
“Pod was not available when I arrived.”
“second pod was not delivered on time”
“Delivery was late but traffic may be to blame”
3. Affordability
Nationwide Average: 7.69/10
PODS Moving & Storage generally receives negative feedback, with customers often finding their services to be unexpectedly costly and expressing dissatisfaction with hidden or additional fees.
Recent Reviews Mention...
“got charged extra for both pods indicating high costs”
“They price matched a competitor to earn my business”
“had to get a small Uhaul which more than doubled the cost”
4. Communication
Nationwide Average: 7.53/10
PODS Moving & Storage consistently disappoints with numerous reports of long hold times, unresponsive customer service, and overall difficulty in resolving issues effectively.
Recent Reviews Mention...
“Over an hour on the phone, issue not resolved.”
“customer service was combative”
“customer service response has been HORRIBLE”
5. Stick to Prices
Nationwide Average: 5.99/10
PODS Moving & Storage frequently fails to maintain the initial quoted prices, resulting in numerous complaints of unexpected charges and inconsistent billing.
Recent Reviews Mention...
“Charged for pod delivery, no refund given.”
“did not stick to quoted prices, charged extra”
“lied about what would fit in a large POD”
6. Speed
Nationwide Average: 8.58/10
PODS Moving & Storage has faced numerous criticisms regarding prolonged delays and inefficiencies, despite a few instances of high efficiency and quick service.
Recent Reviews Mention...
“it took over two hours to get the door open”
“belongings were unavailable”
“took weeks to get my stuff”
7. Friendliness
Nationwide Average: 8.91/10
PODS Moving & Storage receives mixed feedback, with some customers praising the responsiveness and politeness of local employees, drivers, and sales team, while others experienced rudeness and incompetence from representatives and delivery personnel.
Recent Reviews Mention...
“customer service and manager were combative”
“Vince was very professional and personable”
“they do not care about the customers or their stuff”
8. Will Hire Again
Nationwide Average: 8.18/10
PODS Moving & Storage overwhelmingly receives negative feedback, with multiple customers explicitly stating they would never use or recommend the company's services again.
Recent Reviews Mention...
“Pods will never again receive my business.”
“never again implies would not hire”
“would recommend against doing any business with them”
9. Professionalism
Nationwide Average: 8.31/10
PODS Moving & Storage largely appears to suffer from unprofessional behavior, with numerous complaints about customer service, rude staff, and poor handling of situations, despite a few instances of praise for responsiveness and helpfulness.
Recent Reviews Mention...
“combative customer service indicates lack of professionalism”
“Vince was very professional”
“driver blamed me for 'the stuff shifting in transit'”
10. Conflict Handling
Nationwide Average: 4.07/10
PODS Moving & Storage consistently fails to effectively resolve customer complaints and lacks meaningful accountability, leaving most customers dissatisfied with their efforts to address and rectify issues.
Recent Reviews Mention...
“Issue not rectified after lodging a complaint.”
“took over a month to resolve issues with credits”
“company refused to right a wrong”
11. Precision & Care
Nationwide Average: 8.01/10
PODS Moving & Storage has received predominantly negative feedback due to significant damage and carelessness, although there are rare instances of satisfaction with the condition of items upon arrival.
Recent Reviews Mention...
“damaged items and handling issues”
“over $1,600 worth of stuff was destroyed or severely damaged”
“items have water damage due to a crack in the pods”
Customer Insights
Cost: $ 2437.00 from 4 reviews
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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