Optima Moving and Storage is a professional moving company that has been providing local and long-distance relocation services since 2008. Based in the Eastern Seaboard region, this company offers a range of services including residential, commercial, art & antiques, and flat rate moving solutions. They provide expert and accurate information on what clients can expect during the move and handle each project with individual attention. To ensure quality service, Optima Moving carefully screens and regularly trains their team in the latest packing and moving methods. With a commitment to customer satisfaction, Optima Moving aims to make the relocation process easier and hassle-free for their clients. To find other options for movers in Baltimore, MD, feel free to check the parent city movers page.
Optima Moving and Storage
About Optima Moving and Storage
Additional Cities Served: Lancaster, Hagerstown, Westminster, Aberdeen, Hanover, Havre de GraceShow More >
Moving Services
- Local Moving
- Long Distance Moving
- Commercial Moving
- Residential Moving
- Full or partial packing
- Full or partial unpacking
- Free estimate
- Free blanket wrap
- Personal Certified Moving Consultant
- Disassembly and reassembly of major furniture
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Summarized Review of Optima Moving and Storage
We've analyzed the customer reviews to provide a summarized snapshot. Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
1. Quality
Nationwide Average: 8.44/10
Optima Moving and Storage generally receives high praise for their professionalism and efficient service, though they have faced criticism regarding service satisfaction and pricing issues from a notable number of customers.
Recent Reviews Mention...
“Optima is consistently fair and efficient”
“the move was unprofessional overall”
“Outstanding professionalism and efficient service”
2. Punctuality
Nationwide Average: 8.07/10
Optima Moving and Storage generally provides timely and prompt moving services, though there are a few instances of significant delays and communication issues reported.
Recent Reviews Mention...
“timely service for every move”
“they arrived at my condo late”
“Arrived promptly at the scheduled time”
3. Affordability
Nationwide Average: 7.69/10
Optima Moving and Storage generally offers reasonable and commendable pricing, despite a few instances of pricing issues reported by some customers.
Recent Reviews Mention...
“Quoted one price, then doubled it”
“quoted for $550 which was an excellent deal”
“the value is overrated”
4. Communication
Nationwide Average: 7.53/10
Optima Moving and Storage generally exhibits proficient and timely interactions, though a significant portion of feedback points to critical lapses in clarity, responsiveness, and empathy.
Recent Reviews Mention...
“timely communications every time”
“Quick to respond and communicated well”
“Didn't inform when price was escalating”
5. Stick to Prices
Nationwide Average: 5.99/10
Optima Moving and Storage generally struggles to maintain consistency, with numerous complaints about prices exceeding initial quotes, despite a few reports of reasonable rates and adherence to initial estimates.
Recent Reviews Mention...
“Doubled the quoted price”
“only added an additional $40 for extra items”
“changed the price for tape and boxes”
6. Speed
Nationwide Average: 8.58/10
Optima Moving and Storage is overwhelmingly praised for their efficiency and quick service, though there were a few instances of delays and unnecessary time extensions.
Recent Reviews Mention...
“Operated with amazing speed and efficiency”
“Extended time with unnecessary actions”
“worked so quickly and efficiently”
7. Friendliness
Nationwide Average: 8.91/10
Optima Moving and Storage generally receives praise for their courteous and positively-attitude team, despite a few instances of unprofessional behavior.
Recent Reviews Mention...
“acted surprised and outraged unprofessionally”
“They were friendly and courteous”
“so kind”
8. Will Hire Again
Nationwide Average: 8.18/10
Optima Moving and Storage receives overwhelming positive feedback, with a significant majority of customers expressing a high likelihood of using their services again despite a few dissatisfied voices.
Recent Reviews Mention...
“highly recommend this moving company”
“wouldn't hire this company again”
“Wholeheartedly recommend and would hire again”
9. Professionalism
Nationwide Average: 8.31/10
Optima Moving and Storage appears to have received mixed reviews, with numerous customers praising the crew's professionalism, competence, and courteous demeanor, while a significant minority report experiences of unprofessional behavior, disrespect, and lack of efficiency.
Recent Reviews Mention...
“professional and experienced movers”
“overall unprofessional behavior”
“High level of expertise and professional conduct”
10. Conflict Handling
Nationwide Average: 4.07/10
Optima Moving and Storage is consistently criticized for not attempting to rectify situations or return missing items.
Recent Reviews Mention...
“did not attempt to rectify the situation”
“have not made any effort to return the hand truck”
“did not rectify the issue”
11. Precision & Care
Nationwide Average: 8.01/10
Optima Moving and Storage generally receives high praise for their meticulous attention to the safety and proper handling of clients' belongings, though a few reports of damaged items and inadequate protection methods slightly tarnish their overall reputation in this area.
Recent Reviews Mention...
“Carefully handled each item ensuring its safe transportation”
“extremely careful with my property”
“no damage at all to our products which are glass”
Customer Insights
Cost: $ 471.00 from 3 reviews
Local Move Duration: 3 hours from 3 reviews
Great Crew Members
| Marius | emailed back almost immediately |
| Marius | Marius is responsive and the crew did a great job |
| Marius | Marius was clear, responsive, and a pleasure |
| Dale | Dale made a good impression |
| Sergey | Sergey and his crew did a very good job |
How do we review a moving company?
Imagine the challenge of sifting through and reading every single review a moving company has ever received. Could you spot the fake reviews? Could you formulate a well-rounded analyses, or would you be left relying on a gut feeling?
Our rigorous evaluation process addresses this by meticulously vetting each moving company based on 11 crucial aspects of the moving experience:
- 1. Quality
Overall quality of the service provided on moving day.
- 2. Punctuality
Did the crew show up on-time with the required equipment?
- 3. Affordability
1 = extremely expensive, 10 = extremely affordable
- 4. Communication
Was the office staff quick to respond to questions prior to moving day? Did the moving crew notify you on the day of move regarding any changes to the original schedule? If there were any issues to resolve after moving day, was an office manager quick to respond and address problems encountered?
- 5. Stick to Prices
Was a lowball quote provided to earn business only to see the final moving day price increase substantially?
- 6. Speed
Did the movers seem to take their precious time in an attempt to increase the overall cost of the move? Remember, moving is HARD work and some breaks should be expected!
- 7. Friendliness
Was the moving crew cordial and friendly to be around on moving day?
- 8. Will Hire Again
How likely a customer is to hire the same movers again for their next move.
- 9. Professionalism
Did the moving crew behave in a professional manner on moving day?
- 10. Conflict Handling
Accidents can and will likely happen at some point on moving day. How a moving company responds to these accidents can say a lot about the company.
- 11. Precision & Care
Were walls scratched? Did furniture get scuffed, broken, or lost?
Dependable Rankings You Can Count On!
Our rankings are data-driven — movers cannot purchase a spot on our list. Here's why you can have confidence in our recommendations:
- No Paid Placements: Every company earns its spot through merit, not payment.
- Extensive Analysis: Evaluated over 24,000 movers across the country for our rankings.
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Additional Resources
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